Fidelity Group Ltd. Reviews 451

Zunaid was extremely helpful and attentive, and was able to deal with the problem in a timely manner.

Steven fixed my phone quickly. Very happy with the service.

We came across some technical glitch and Zunaid swiftly got it resolved in no time. I am at ease when Zunaid is there to help me resolve my issues as he always get them sorted without delays.

Zunaid was very polite and dealt with the problem in hand swiftly. He communicated when he had taken the issue on and once he had completed it and the steps taken to resolve. Having dealt with more mainstream telecoms providers, the customer service at Fidelity is excellent. Thank you!

They sent me unsolicited marketing/spam email, a big no-no

I’ve had the pleasure of working alongside both Mitchell and Meaghan in the provisioning team at Fidelity, and their service has been outstanding. Their professionalism, attention to detail, and customer-first attitude are second to none.

They consistently demonstrate how customer service should be delivered, setting a standard that makes many other companies pale in comparison. I have complete confidence that my clients are in the best possible hands when dealing with Fidelity, and that peace of mind is invaluable.

Mitchell and Meaghan deserve full credit for their dedication and excellence. I can’t recommend them, and Fidelity, highly enough.

Fidelity is a great company to work with; my account manager, Dan, who is the most helpful and cheerful guy I've quite possibly ever met, always somehow manages to cheer us business owners up. Nothing is ever too hard a task for him; anything I need, he does it in record time. Shortly after that, I have an email in my inbox with exactly what I wanted, an absolute breath of fresh air. I highly recommend. We have recently moved our own phone system across to Fidelity through Gamma. This process was managed expertly by Mitchell and Dan, who kept me in the loop throughout the process of Teams phone configuration and calling queues, resource accounts and the entire process of getting my number ported across. Again, Mitchell helped me get everything set up, working beautifully and was checking in a few days after to ensure I was happy, not just like some who will complete the order and close the ticket, and you're forgotten about - not with fidelity though. I genuinely cannot recommend them enough; every aspect of the business is second to none. Look no further than Fidelity.

Steven was extremely helpful and resolved the issue I had speedily and without making me feel a complete luddite for not being able to sort it out myself.

Steven, what a guy! So patient and understanding. very determined to resolve any issues quickly and smoothly. Made my day. What a true gent. :)

Steven was really helpful. Quick and easy with no hassle

our engineer Steven was so helpful. he was so quick to respond, as we are a busy business that relies on our phone networks, it was brilliant that he was so quick. he was very understanding as we were constantly busy. thank you so so much Steven

Tristan has been very helpful over the past few months, however it has taken quite some time to get our phones all up and running which I believe is down to the carrier. Tristan has kept in contact with us regarding updates which is appreciated.

After experiencing some issues getting set up as a new user, Steven has been key in overcoming this. His friendly, efficient manner has meant that we're back up and running, and the issues have been fixed. Thanks Steven - much appreciated!

Steven was great at chasing this issue up, looking into it every day with daily updates. - Top class

Steven was very efficient and resolved my query effortlessly

As we have previously experienced with Fidelity, the admin processes are poor but the technical support (Steven Giyama) was excellent. He organised the redelivery of equipment after the first lot had been sent to an address 200 miles away. He "stayed with" the ticket until we were satisfied the service was restored. However, we were without a working phone for over 3 weeks.

A really friendly company that are "on it". All of our kit broke in an accident and they resolved it so quickly and professionally. Cameron must have taken my call at least 15 times that day and was fantastic! Devon supported our IT partner so well. A very good company in a crisis.

Great customer service from Steven.
Very helpful, resolved problem, and guided me through it. Nice phone manner, patient and quick service.
Thank you
Jillian Hart Fashions