Had an issue and when I called Fibrely after an automated question to get me to the right team, line was very quickly connected to an operator who in my case was Trisha. Polite and very helpful the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mathew ( tech dept) was brilliant. Been having issues with connectivity and the router since installed. Seems the BT engineer didn't advise or update the Firmware? After going through various setting... See more
Company replied
I was unsure about joining Fibrely at first as I hadn’t heard of them before. When I first got the WiFi, I had an issue with the password not working, which was frustrating. However, I called their... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
UK nationwide ISP offering super speedy simple great value full fibre broadband. Our commitment is to provide exceptional value, lightning-fast spends, and top-notch customer service. All our broadband products are unlimited, and we offer download speeds from 80MB to 1000MB.
Contact info
United Kingdom
- 0330 822 42 64
- hello@fibrely.co.uk
- fibrely.co.uk
4.3
Excellent
839 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fibrely
Hi Felix,
Thank you so much for your wonderful review and your positive feedback for Jane, we'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Fast, friendly help
Really fast answer when I phoned, original call taker put me straight through to Mark. Mark walked me through each step patiently, calmly and very quickly got my issue fully resolved. He also gave advice for future tech additions and how he could assist me.
26 March 2026
Unprompted review
Reply from Fibrely
Hi Sandie,
Thank you so much for your wonderful review and your positive feedback for Mark, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Excellent customer service provided by…
Excellent customer service provided by Andre
26 March 2026
Unprompted review
Reply from Fibrely
Hi Victoria,
Thank you so much for your wonderful review and your positive feedback for Andre, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Excellent service
Initial call with operator was good. I could converse easily and he took time to let me follow his instructions. Very patient and nothing was a problem.
Andre was with me throughout thereafter. I didn’t have to repeat anything. It was so easy and he took on board my circumstances with a very poorly husband.
18 March 2026
Unprompted review
Reply from Fibrely
Hi Helen,
Thank you so much for your wonderful review and your positive feedback for Andre, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Excellent custom service
Excellent custom service, Jane was very helpful
25 March 2026
Unprompted review
Reply from Fibrely
Hi Richard,
Thank you so much for your wonderful review and your positive feedback for Jane, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Fibrely (and Mark specifically) are legends
My broadband had gone down, checked with neighbour, she didn’t have any issues with hers, rang Fibrely, got through to Mark within a couple of minutes, he walked me through the process to reconfigure the router, absolutely outstanding service
25 March 2026
Unprompted review
Reply from Fibrely
Hi Nick,
Thank you so much for your wonderful review and your positive feedback for Mark, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Super helpful and patient.
25 March 2026
Unprompted review
Reply from Fibrely
Hi Florina,
Thank you so much for your wonderful review and your positive feedback. We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Technical issue fixed quickly
First technical issue in 9 months and it was fixed calmly and quickly by Lloyd at the call centre. Very happy with this service.
25 March 2026
Unprompted review
Reply from Fibrely
Hi Chris,
Thank you so much for your wonderful review and your positive feedback for Lloyd, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Technical Support was great
Matthew from Technical Support was really great. Walked me through how to investigate the issue I was having with my Internet and ordered a new router to fix the issues I was having with WiFi
25 March 2026
Unprompted review
Reply from Fibrely
Hi David,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
I had very good experience this morning…
I had very good experience this morning with one of your staff his name Mathew very cal manners professional and helpful ,he mad my stressful experience very pleasant thank you very much for your help with my issue
25 March 2026
Unprompted review
Reply from Fibrely
Hi Mimi,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Paula was excellent
Paula was excellent and got us back online in a short space of time. Thank you!
25 March 2026
Unprompted review
Reply from Fibrely
Hi Robert,
Thank you so much for your wonderful review and your positive feedback for Paola, we'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Absolutely shocking after sales…
Absolutely shocking after sales service. Broadband goes off regularly. No out of hours support, they say that are open at 08:00 for technical "enquiries". Often the wait time to speak to someone is over 30 mins. Zero help to fix the issue long term. Quick to set up and bill, impossible to get them to support effectively afterwards
25 March 2026
Unprompted review
Reply from Fibrely
Hi Mike,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience.
This is certainly not the level of service we aim to provide, and we understand your frustration. We’d really like the opportunity to make things right and address any issues you’ve encountered as quickly as possible.
Please reach out to us directly with your order details or contact number, and one of our team members will personally look into this matter for you.
Your experience matters to us, and we’re committed to doing better.
We've requested further information so that we can take a look at the issues.
Kind regards,
Fibrely Customer Support
Matthew has been a fantastic help…
Matthew has been a fantastic help getting me back on to the wif.
He was very patient and waited while my phone took ages to load.
24 March 2026
Unprompted review
Reply from Fibrely
Hi Stephens,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Good if you don't need to use customer service or have any issues
We joined fiberly and where initially happy for the speed and reliability of the service. However since we have moved it's been a nightmare. Despite giving plenty of notice for our move in we have been unable to get an appointment for installing fiberly in our new home. We were given a date and told to wait for confirmation. Nothing came through despite numerous emails asking for an update. The last email said I would get an update on If the appointment was going ahead 48 hours after it was supposed to take place. No one was able to help. Shocking customer service, paying for a service they cannot even provide and constantly moving goal posts for getting updates and any help.
24 March 2026
Unprompted review
Reply from Fibrely
Hi Luke,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience.
This is certainly not the level of service we aim to provide, and we understand your frustration. We’d really like the opportunity to make things right and address any issues you’ve encountered as quickly as possible.
Please reach out to us directly with your order details or contact number, and one of our team members will personally look into this matter for you.
Your experience matters to us, and we’re committed to doing better.
We've requested further information so that we can take a look at the issues.
Kind regards,
Fibrely Customer Support
It was great to solve the problem on…
It was great to solve the problem on phone call and all thanks to Matthew who helped us to get back our WiFi working
23 March 2026
Unprompted review
Reply from Fibrely
Hi Ravivarma,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Reply from Fibrely
Hi Seb,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Lloyd was super helpful on the phone…
Lloyd was super helpful on the phone excellent customer service skills there
23 March 2026
Unprompted review
Reply from Fibrely
Hi Helen,
Thank you so much for your wonderful review and your positive feedback for Lloyd, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Good luck switching
Edit: they're trying to appear as if this is out of the ordinary, yet I've supplied all details as requested, I have also been in touch with them via email prior to this review, so although they are trying to appear as though they're here to help, they're not actually helping.
Opted for fibrely as they all seem same same these days.
Used the one touch switching service - it never worked...I had to manually cancel my previous provider.
I'm now in the process of trying to get reimbursement for fees incurred from having to manually cancel my old provider, fibrely do not want to pay and are trying to alleviate blame.
21 March 2026
Unprompted review
Reply from Fibrely
Hi Kent,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience.
This is certainly not the level of service we aim to provide, and we understand your frustration. We’d really like the opportunity to make things right and address any issues you’ve encountered as quickly as possible.
Please reach out to us directly with your order details or contact number, and one of our team members will personally look into this matter for you.
Your experience matters to us, and we’re committed to doing better.
We've requested further information so that we can take a look at the issues.
Kind regards,
Fibrely Customer Support
Jane was very prompt very kind and made…
Jane was very prompt very kind and made me feel relieved very quickly
21 March 2026
Unprompted review
Reply from Fibrely
Hi Kerry,
Thank you so much for your wonderful review and your positive feedback for Jane, we'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Matthew was very helpful and resolved…
Matthew was very helpful and resolved both a technical issue and a general account query very quickly.
18 March 2026
Unprompted review
Reply from Fibrely
Hi Ar,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
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