Wanted to re-order 4 sets of lights. O add to our existing set. Spoke to the gentleman and explained I don’t have the boxes anymore. Gave a few details and hey presto he got the original order from ov... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent lights with a rubber weather sealing gasket around each bulb. Add a plug in dimmer and you can set the level easily. The bulbs have also lasted extremely well. Good company, swift delivery... See more
Company replied
Great quality - thick rubber cable and rubber waterproof holders and good plug. UK manufactured too. Light years ahead of the cheap Chinese rubbish sold on Amazon will work out much cheaper over a 3 -... See more
Company replied
First of all the product is amazing. But due to some high winds some of our bulbs ended up smashed against the wall (more our fault to bad positioning). We order some new one, which we're dispatched q... See more
Company replied
Company details
Written by the company
Our mission is to provide high quality Festoon Lighting systems to brighten any event, business or home. Made in the North West of England, our fantastic range of indoor and outdoor lighting features our own brand of high quality made to measure festoon lighting, as well as easy to install connectable sets from market leading brands. Specialising in bespoke work, we pride ourselves on our customer service to ensure we can design a festoon lighting system that meets your exact requirements.
Contact info
Astley Lodge, 2 Queens Road, PR7 1JU, Chorley, United Kingdom
- +44 (0)1257 795186
- info@festoonlighting.com
- festoonlighting.com
4.8
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great service
13 November 2024
Reply from Festoon Light
Thank you, John! We appreciate you taking the time to review our service.
Reply from Festoon Light
Thank you, Neil! If you need anything else from us, please let me know, and I will assist you as best as we can
Reply from Festoon Light
We appreciate you taking the time to review our product and services, Gurdip. It means a great deal to us. If we can help you in any way in the future please let us know.
Reply from Festoon Light
Thank you for the review, Ian. We appreciate you taking the time to review our service.
Very good service
30 October 2024
Reply from Festoon Light
Hi Nicola, thank you very much for taking the time to review our service. Your kind words are greatly appreciated.
Very helpful sales rep (Josh)
Very helpful sales rep (Josh). I was in touch with another online company for domestic festoon lights but chose festonlighting because of their prompt response via email and throwing some discounts too. Delivery was prompt and everything was in order.
29 October 2024
Reply from Festoon Light
Thank you very much for the review! We always strive to be the best that we can be. If you need any help with any other installations, please let me know. We would be more than happy to help
Does what it says on the tin
Does what it says on the tin. Very necessary in these dark evenings.
21 October 2024
Reply from Festoon Light
Thank you, Barbara. We appreciate you taking the time to review our service. Sometimes that is what is needed!
Ok I ordered 70 sockets but there were…
Ok I ordered 70 sockets but there were 71 which meant my calculations were out
The extended lead was poorly added and not v neat and one of the cables in between 2 bulbs is twisted which is not throwing the bulb out at an angle
18 October 2024
Reply from Festoon Light
Hi Suzy, thank you for taking the time to review our service, we are really sorry to hear about the issue with your festoon and would love the opportunity to rectify this. If you could please reach out to us directly with a photo of the twisted cable/bulb, this will allow us to better understand the issue.
All our custom festoon is made to measure by hand, unfortunately, this does mean we are subject to human error and sometimes we make mistakes. We can only apologise for this and the inconvenience it has caused you.
We are a small team that prides ourselves on our customer service and would love the opportunity to rectify our mistake. Please reach out to us by email at info@festoonlighting.com or call the office on 01257 795186 between 10am-5pm and we can get this replaced for you as soon as possible.
I look forward to speaking with you,
Josh
Just the job
The light arrived unannounced but it is just what I wanted and works perfectly.
2 October 2024
Reply from Festoon Light
Thank you, Roger! If you need anything else form us please let me know
Excellent Customer Service
Excellent customer service with informative and prompt responses on technical issues .
27 August 2024
Reply from Festoon Light
We always try to help the best that we can. Thank you for your kind words and taking time to review your experince with us. It means a lot!
Well made product great information on…
Well made product great information on there website and good customer service
4 September 2024
Reply from Festoon Light
Thank you, John. We apprecaite you taking time to leave a review. Your kind words are greatly appreciated. If you need anything please let us know
Festoon lights
Really happy with the quality of these lights, and they look fantastic.
2 September 2024
Reply from Festoon Light
Thank you, Ronnie. We apprecaite you taking time to review the service and product. If you need anything else please let us know
From speaking to the very helpful lady…
From speaking to the very helpful lady when i telephoned, to my lights arriving speedily i have been very impressed.
The lights are of good quality, another smile.
I have not yet put them outside as we have had quite a lot of rain. But i am eager to do so soon.
30 August 2024
Reply from Festoon Light
Thank you, Terry. I will mention to feedback to my colleague, Vic. We always try to help in anyway that we can so it is lovely to hear such kind feedback. If we can do anything else for you please let us know
Festoon lighting went above and beyond…
Festoon lighting went above and beyond when the courier failed to deliver the parcel on the stated date. They apologised, jumped in their car and personally brought the parcel to our house. Only a few hours later than the courier should have dropped it. Which in turn meant the electrician booked in to wire them up could crack on. They now look great 👍
23 August 2024
Reply from Festoon Light
Thank you for your review. It was great to meet you! We are delighted to hear the lights are looking great!
Excellent customer service
Excellent customer service, from talking through options to final order and prompt delivery. Couldn’t fault them.
22 August 2024
Reply from Festoon Light
Thank you for your kind words, Richard.
Superb service from start to finish
Superb service from start to finish. Gave me advice on the best lights for my needs and even sorted an extra item I’d forgotten about p&p free. though it was my fault I didn’t order it at the time. The quality of the lights is amazing as is their pricing. Thoroughly recommended.
19 August 2024
Reply from Festoon Light
Thank you for you honest review. We try to offer the best service that we can and we are delighted that you could benefit from that. We are so glad you like your lights. If you need anything else please let us know
Reply from Festoon Light
Thank you, Ed. We apprecaite you taking time to leave a review. Your kind words are greatly appreciated. If you need anything please let us know
Great product
Great product, strong, well made. Good delivery, everything worked well. Highly recommended. AND made in the UK and not China!
14 August 2024
Reply from Festoon Light
Thank you for your review, David. Our festoons are built to last and we are glad you can see their quality. Thank you!
Excellent service
Excellent service, knowledgeable, helpful and friendly, providing a market-leading product, better than I've found anywhere else!! Simply superb!
14 August 2024
Reply from Festoon Light
Thank you very much for your kind words. We have been working for a number of years to create the most durable festoon that we can for the UK market. Your feedback is most welcome. If you need anything else please let us know
Festoon lighting for 365 days per year…
Festoon lighting for 365 days per year outside use - appears very solidly constructed with proper sprung contacts in the bulb holders and good seals around the led bulbs I purchased separately for the purpose. Like the way separate strings daisy chain together. Neat!
8 August 2024
Reply from Festoon Light
Thank you for your kind words, Andrew. We have created a solid product that will withstand the UK weather and we are greatful for your honest words about the products. If you need anything else from us please let me know.
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