Proper shit bulgiarlan company i got 1500€ credit paid for 4months like 700€ and still i done early repayments and still paid 1500€ the shittesr company ever fck them all
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Absolutely disgraceful company!, I had used them a couple of times previously, and paid promptly on every occasion! I got declined and called them to ask why? Was told they had been having techni... See more
Awful company, avoid at all costs. Ridiculously high interest rates, and will constantly offer you more money. Do not do proper credit checks and fail to provide service they should offer and do due d... See more
Couldn't pass from the registration process. Done the ID verification, but was unable to proceed because the software was giving an error. Contacted support, but they didn't help, told me to repe... See more
Company replied
Company details
Information provided by various external sources
Application can be completed in 2 minutes. All applications will be subject to credit vetting and affordability assessments. 7 DAYS A WEEK. First-time customers can borrow up to £500. Existing customers, if they qualify, can borrow up to £500 as a MicroLoan or up to £1000 as an instalment PlusLoan. Representative example: APR 1270% if borrowing £400 for 4 months. Interest: £265.48. Interest rate: 292% p.a. (fixed). Total amount repayable: £665.48 by four instalments of £166.37. Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk
Contact info
Suite 318, 25 Goodlass Road, L24 9HJ, Liverpool, United Kingdom
- 0151 601 8611
- customercare@ferratum.co.uk
- ferratum.co.uk
1.1
Bad
856 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I had 1 loan with them and I Paid on…
I had 1 loan with them and I Paid on time, but when I needed a loan again I applied then was declined.
I checked my credit score and was Ok, because I manage to get a loan with other company.
Ferratum will only lend you once and thats it.
8 January 2019
Unprompted review
Reply from Ferratum
We’re sorry to hear that you’ve not been pleased with our service on this occasion. As responsible lenders, Ferratum assesses each application individually against our credit and affordability checks, and unfortunately, in some cases, we are unable to help.
The debit card is EXTREMELY unreliable
The debit card is EXTREMELY unreliable. It is refused in most shop and ATM even in Europe.
The app security makes it slow, unpractical and when you most need it impossible to reach.
I’ve had payment refused in shop but still taken out of my account a day later.
every time a payment or withdraw fail (9 out of 10) the transaction arrears as windrowed and then put back a few days later on the bank statement but the IN-OUT amount are slightly different of a few cent (I don’t get it). My statement are very very messy, impossible to check if what is realy coming in and out of my account.
20 May 2018
Unprompted review
No help for existing customers unless…
No help for existing customers unless you pay DOUBLE the loan amount
I tried to get ferratum to accept a reduced payment but they wouldn't accept it unless I double the price of my original loan!
Very un reasonable and I will never use this company again for short term financial help
I will taking this to the next stage with a complaint
22 October 2018
Unprompted review
Reply from Ferratum
Hi Paul. Our customer care team always strive to help customers find a solution if they find they are struggling to repay. I would urge you to get in contact with the team so we can help you work something out, call on 0151 601 8611 or email collections@ferratum.co.uk.
- Jen @ Ferratum UK
Reasonable & quick though could impeovw wit online
This company is fairly straight forward to use & apply with however the website is too basic & no help to exsisting customers. Why? When logging in the process is lengthy, the one time log in is needed everytime & can take a while. When logged in your account info is very basic with no way to check current ballance or scedule of payments. Customer service is helpful but again can belengthy in getting throughif trying to phone them 7.5/10
27 September 2018
Unprompted review
Reply from Ferratum
Hi! Thank you for taking the time to leave us your feedback. We love hearing about what we could do to improve our services for our customers. I will pass your feedback on to the relevant team :)
Beware!
Beware!!
This company is a real nightmare.
Despite agreeing a payment plan with them and paying on time everytime they sent their debt collectors CRS after me.
CRS claimed there was no payment plan and claimed Ferratum had not received any funds.
No matter how bad your situation DO NOT USE THIS COMPANY
25 September 2018
Unprompted review
Reply from Ferratum
Hi Stephen. I'm sorry to hear you've not been happy with our services. We understand that sometimes our customers can run into difficulties, and we always strive to find a solution that works for them. Our collections and repayments procedures can be found in detail on our FAQ page, and this should help clarify the process. If you would like to discuss with issue further, we recommend that you contact the team to discuss the matter on 0151 601 8611.
Amazing service
9 September 2018
Unprompted review
Reply from Ferratum
Thanks for your feedback Matt. We're really pleased to hear that you've been happy with your experience with Ferratum!
Very bad worst service not professional
6 September 2018
Unprompted review
Reply from Ferratum
Hi. We are dedicated to helping all our customers in any way we can. Please remember you can contact us by phone on 0151 601 8611, text us on 07860 020302, email us at customercare@ferratum.co.uk or drop us a line on Facebook https://www.facebook.com/FerratumUK/.
We'd really like to help you, so please drop us a line using any of the methods listed above.
Probably not enough liquidity for all…
Probably not enough liquidity for all the risky microcredits Ferratum gives out at high interest rates. All my outbound wire transfers took three days to actually process; and all the inbound payments actually took close to two weeks to post in the account, as the bank was ‘verifying’ the legitimacy and requesting additional documentation to substantiate the funds -- intentionally slowly, without any explanation as to why it’s taking this long). My experience with Ferratum was terrible; I highly recommend to stay away from this bank.
2 September 2018
Unprompted review
Straightforward application
Straightforward application, decision in minutes, fast friendly reliable service.
30 August 2018
Unprompted review
Reply from Ferratum
Thanks,Ms. Jane. We're really happy to hear you've been pleased with our easy to use service!
Reply from Ferratum
Thanks for your feedback Dennis. We're really pleased to hear that you've been happy with your experience with Ferratum!
Excellent fast and reliable service…
Excellent fast and reliable service have used on a few occasions and they never let you down !!
27 August 2018
Unprompted review
Reply from Ferratum
Thank you for your wonderful feedback. We're really pleased to hear that you've been happy with your experience with Ferratum!
Great easy and reminders
27 August 2018
Unprompted review
Reply from Ferratum
Thanks,Terina. We're really happy to hear you've been pleased with our easy to use service!
Reply from Ferratum
Hi, Derek. Thanks so much for taking the time to offer us feedback. We love hearing from our customers and always take their comments into consideration.
Higher repayments are common for short-term loan products, and this is because the loan is unsecured, which means there is a greater 'risk' to the lender. We do however always strive to make repayment and interest figures as clear as possible, so our customers know exactly how much they will repay.
Thanks again for your feedback. It's much appreciated!
Very reliable when you need them…
Very reliable when you need them excellent service, very quick as well.
24 August 2018
Unprompted review
Reply from Ferratum
Thanks, Enzo. We're really happy to hear you've been pleased with our easy to use service!
Very helpful easy online form fill in…
Very helpful easy online form fill in will tell my friends about them. Very excellent pay day firm
24 August 2018
Unprompted review
Reply from Ferratum
Thanks, Manjinder for your wonderful feedback. We're really pleased to hear that you've been happy with your experience with Ferratum!
Reply from Ferratum
Thanks so much for the review, Aleksandr. We're glad you've been pleased with our quick and easy service.
Great service all round
Great service all round,helped me out when needed only thing is I can’t see this credit line option when I log in any help on this would be appreciated.
18 August 2018
Unprompted review
Reply from Ferratum
Thank you so much for the great review! If you need assistance with our Credit Line product, please give us a call on 0151 601 8611 option 3, or reach us over the chat and we will be more than glad to assist you.
Very rude service
Very rude service, they care only about their business. Don't response for letters and emails
8 August 2018
Unprompted review
Reply from Ferratum
Hi Jakub. I’m very sorry to hear you’re not pleased with the service you have received. We have a variety of ways customers can get in touch, including text, email, facebook and calling our team or requesting a callback. You can find out more about this here: https://www.ferratum.co.uk/contact-us. Please do get in touch with us in any of the above ways if you still need to talk to us.
Brilliant company
Very easy to apply,money received quickly and easy to pay off early.Just applied and was accepted for the credit line facility which i think is fab.
2 August 2018
Unprompted review
Reply from Ferratum
Thanks so much for the review, Kim. We're glad you've been pleased with our quick and easy service.
i would refer this company to anyone…
i would refer this company to anyone but have found them hard to contact on some occasions why i rate them as a 4 star company.when getting through but they have always helped my inquiring to be honest and fair on a professional level
2 August 2018
Unprompted review
Reply from Ferratum
Hi Tommy. We're glad to hear you've been pleased with our speedy service. Don't forget, when you need to contact the team, you can call, text, email and even drop us a line on Facebook!
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