Fenn Wright Reviews 192

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive attitude, making the entire process pleasant and less stressful. The service provided is frequently described as excellent, with many people appreciating the efficiency, clear communication, and personalized approach, especially regarding updates and guidance during property transactions. However, some customers were dissatisfied with their experience, citing issues with abrupt and rude staff, particularly during key stages like key collection. A few people also mentioned difficulties with contract termination and a perceived lack of care for purchasers, leading to a frustrating and protracted process.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the team's professionalism, proactive... See more

Service

People report positive experiences with service. Customers consistently praise the professional, proactive,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To begin with we were disappointed that we had so few interested parties and felt that maybe more could have been done to promote the property. However, once we had sold, Kirsty and her team cou... See more

Rated 5 out of 5 stars

We cannot praise Fenn Wright enough for the help and support we had for the purchase and resale of our property. Particularly Josh , who helped us with purchase and resale of the house. Also Debbie,... See more

Rated 5 out of 5 stars

I cannot praise John Birchell of Fenn Wright highly enough. After days of phoning different surveyors about a major valuation issue, John was the first person to give clear, detailed, and honest advic... See more

Rated 5 out of 5 stars

I recently bought a property through Fenn Wright, and I’m very happy with the service I received. I was a buyer, and Kirsty kept me updated every week without fail, which made the whole process fe... See more


4.6

Excellent

TrustScore 4.5 out of 5

192 reviews

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Rated 5 out of 5 stars

You won’t regret using Fenn Wright

I had my mums bungalow on the market with 2 previous estate agents and we had very little interest, very little involvement from the companies we had chosen, that changed immediately we instructed Fenn Wright.
Jamie came to see us and explained how they marketed properties and the processes they used, she was in touch often, she arranged a couple of viewings before the property was even ‘out there’.
We soon had an offer on the table for the full asking price and things soon came to a very satisfactory result.
I cannot praise Fenn Wright enough, Jamie thank you so much for your help, I will not hesitate to use you or recommend you to everyone I know .

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Well done Fenn Wright

Whilst the whole house buying/ selling process can be incredibly frustrating, Fenn Wright made the journey from offer to completion as painless as I've ever experienced. Having had a poor experience with another agent, Fenn Wright took on our property, marketed it very well, handled all viewings and fought hard to get us the best price.
I would wholeheartedly recommend Fenn Wright from my experience of them.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

We had an excellent experience with…

We had an excellent experience with Fenn Wright from start to finish. What really stood out was their proactive approach — Callum and Charley arranged viewings for our bungalow even before it officially went to market, which immediately gave us confidence in their buyer network and strategy.

That approach paid off, as we agreed a sale following the very first viewing — a fantastic result and far beyond what we were expecting in terms of speed and efficiency.

Communication throughout was clear and professional, and both Callum and Charley were responsive and kept things moving at pace, which made a real difference.

Overall, we couldn’t have asked for a better outcome and would have no hesitation in recommending Fenn Wright to anyone looking to sell.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from start to…

Outstanding service from start to finish. We recently sold our home through Fenn Wright Chelmsford and could not be happier with the experience.

The whole team were professional, proactive, honest and supportive throughout what can be a very stressful process. Communication was excellent at every stage, with regular updates, quick responses and genuine care shown from day one.

A special thank you to Josh, Scott and the team for working so hard to secure the right buyer and for keeping everything moving smoothly. Their advice, reassurance and dedication made a huge difference to us.

They achieved a successful sale for our property and made the entire experience feel far easier than we expected.

We would highly recommend Fenn Wright Chelmsford to anyone looking to sell or buy a home. First class service and a fantastic team.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

We recently sold our property with Fenn…

We recently sold our property with Fenn Wright. Our chain broke down a number of times but throughout the process Josh kept us up to date and well informed he was knowledgable and informative and most importantly reliable. Because of Josh we would have no hesitation in recommending friends and family to Fenn Wright and would use them again in the future should we decide to move! A very professional service who kept us calm in a stressful time!
Thank you The Taylor’s

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Confidence through a protracted transaction

Joshua ensured that I was updated at all times with regards to my property transaction in Ipswich. This as especially important as my solicitors levels of communication was negligible at times. Although the whole process seemed protracted, Joshua remained confident throughout the transaction period and reassured me through the difficult moments. A recommended estate agent.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Professional and Supportive

Josh at Fenn Wright and his team were professional and attentive throughout the process. Despite the fact that the process was lengthy - the first buyer dropped out - service remained focussed and upbeat.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Fenn Wright Witham were fantastic…

Fenn Wright Witham were fantastic agents. They were the agents for the property we were purchasing. Georgia dealt with our chain and i couldn't have asked for a better person. She kept us up to date every week on the progress providing clear emails with all the status' of the properties in the chain. She was very forward thinking, caring and friendly. She was always there to support us and provide help where needed. It would have been a much slower move, if Georgia wasn't on the case!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

We cannot praise Fenn Wright enough for…

We cannot praise Fenn Wright enough for the help and support we had for the purchase and resale of our property. Particularly Josh , who helped us with purchase and resale of the house. Also Debbie, who was so supportive during a stressful sale, keeping us updated and chasing the solicitors to get the sale over the line. Thank You so much

6 March 2026
Unprompted review
Rated 1 out of 5 stars

Rude staff.

All I can say here is if this company have anything to do with a house you're potentially looking to buy go elsewhere. Rudest staff I have ever come across.

9 March 2026
Unprompted review
Rated 3 out of 5 stars

Average

Average. Ok as agent but have spent 18 months trying to get them to recognis new legal owner of property - and they have bungled paperwork all over the place.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

5* Fenn Wright Witham Branch

Rhys from the Witham Branch has been fantastic. Extremely well informed, great communication (that has never felt pushy and pressured) and professional throughout. Unfortunately we are yet to find our next home but Fenn Wright have understood exactly what we are looking for and fingers crossed we find it soon. Once again thank you to David, Rhys and Georgia to name a few, you are a credit to Fenn Wright and we will be happy to recommended friends/family to use your branch due to your exemplary standards, friendly professionalism and market knowledge. Thanks again for not being the typical 'estate agent' it is a breath of fresh air.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

John Birchell of Fenn Wright - Brilliant!

I cannot praise John Birchell of Fenn Wright highly enough. After days of phoning different surveyors about a major valuation issue, John was the first person to give clear, detailed, and honest advice straight away. He was patient, kind, and genuinely interested in helping — and his guidance has relieved me of so much stress and saved me £1000's. It’s rare these days to find someone who offers expert advice without trying to upsell or overcharge. John is a true credit to chartered surveyors, and I would wholeheartedly recommend him to anyone needing trustworthy property advice.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Georgia at Fenn Wright Witham was absolutely invaluable throughout the whole process of our long and difficult property sale, she went above and beyond what was expected from her and we can confidently say we wouldn't have managed without her help. Highly recommended

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic team at Fenn Wright

Being a Property Developer I deal with Estate Agents a lot. Fenn Wright are streets ahead of the others. Friendly and totally professional. They chase the selling and buying process until they get the process done. I now use them to sell my properties and when possible buy. Great job guys. Thanks
Zac

26 December 2025
Unprompted review
Rated 5 out of 5 stars

A Smooth Buying Experience Thanks to Kirsty

I recently bought a property through Fenn Wright, and I’m very happy with the service I received. I was a buyer, and Kirsty kept me updated every week without fail, which made the whole process feel much smoother and far less stressful.

In a previous sale of mine (with a different agent), the sales progresser only spoke to us twice before the chain collapsed, so I really understand how important consistent communication is. Kirsty’s regular updates made a huge difference, and I truly appreciated her professionalism and support throughout.

Thank you again for all your help!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

The team care…

The team are very friendly and helpful at every stage.Kirsty went above and beyond to help us reach the end goal and move before Christmas! Highly recommend Fenn Wright Stanway not a pushy sales oriented team, they genuinely care!

28 November 2025
Unprompted review
Rated 5 out of 5 stars

An outstanding experience with Fenn Wright, Stanway

I have recently sold my home and purchased a property using Fenn Wright of Stanway

I was very impressed with everyone in the office from Paul who valued my property through to Sarah and Adam and finally Clarke who dealt with completion day.

However, the jewel in the crown was Kirsty who has a wealth of experience and certainly puts it to good use

She told me she would support me throughout and indeed she did through the highs and lows inevitably encountered when selling and purchasing property

She really does go over and above the call of duty even contacting me on completion day from her holiday abroad

A great experience from start to finish

I can highly recommend Fenn Wright of Stanway

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Great friendly team

Great friendly team. From the initial valuation with Paul, viewings with Amy and selling process with Kirsty, no complaints ay all. Kirsty needs a special mention as without her I’m not sure it would have ever got over line. !

Would happily recommend.

21 November 2025
Unprompted review

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