Check the returns policy carefully before buying, they have a super strict return policy. I bought a leather bag from Feners and didnt like the way it looked when I got it. I started the return proced... See more
Company replied
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See what reviewers are saying
This has been my worst experience placing an order online. Not only is customer service non existent (I never received a reply to my multiple emails and DMs sent to Fener), I was charged a $30 fee to... See more
Company replied
the feners team helped me immediately with my request, they were super helpful and supportive. Thank you so much!
Company replied
With this brand claiming great comfort and blister free feet (in their marketing newsletter) I wanted to give the Mules a try. They look stunning but unfortunately, despite the quite high price, t... See more
Company replied
Company details
Written by the company
Small independent brand from Barcelona. Women-founded, we design & craft sustainable shoes in Spain.
Contact info
Bonavista 16, 08012, Barcelona, Spain
- hello@feners.com
- feners.com
2.3
Poor
218 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would give 6 stars if I could
Would give 6 stars if I could. 10/10 customer service, shoes are to die for and we love supporting a smaller brand 😍🥰
25 October 2022
Unprompted review
Reply from feners.com
Hi Emily,
Thank you so much for your kind words 🥰
We work very hard to deliver the best products possible, it brings us so much joy when we read reviews like yours
We hope to see you back at Feners soon ✨
Almost too incredible
I genuinely cannot explain to you how much I love these shoes. I wore them to a wedding and danced in them for hours - so comfortable. So comfortable, in fact, that I put them BACK ON after taking them off because I wanted to wear them longer. Honestly the highest praise I can have for a shoe. 10/10. Can't wait to buy my next pair of shoes from this brand. Worth the wait.
22 October 2022
Unprompted review
Reply from feners.com
Hi Ailey,
Thank you so much for your kind words
We work very hard to deliver the best products possible, it brings us so much joy when we read reviews like yours
We are sure you rocked your Feners shoes at the wedding.
We hope to see you back at Feners soon ✨
Awesome boots & a more sustainable world
I was looking for some boots to rock this autumn season but I couldn’t find a pair that I liked 100%.
Then a friend suggested I check out Feners and I found there exactly what I was looking for 🙌🏼
The boots look amazing, they are comfortable and you can definitely feel the high quality of the product.
The Feners team has also been very nice and responsive when I contacted them.
💯 would recommend this brand.
21 October 2022
Unprompted review
Reply from feners.com
Hi Teo,
Thank you so much for your kind words, we love to hear that are customers are recommending our shoes to their friends.
We work very hard to deliver the best products possible, it brings us so much joy when we read reviews like yours
We hope to see you back at Feners soon ✨
Perfect boots
So obsessed with this brand and their dedication to making sustainably produced shoes!! Bought a pair last year and they are still my favorite go-to boots. True to size, amazing fit, quality is great. LOVE them 🙏💕
10 February 2022
Unprompted review
Reply from feners.com
Hi Christina,
Thank you so much for your kind words.
We work very hard to deliver the best products possible, it brings us so much joy when we read reviews like yours
We hope to see you back at Feners soon 🥰
Quality exceeded my expectations
I saw advertisement on Instagram and ordered a pair - which are now my favorite boots! 🥰 Extraordinary leather quality, great cut, true to size. Not my last pair for sure! And made by women!! 💛👌🏻 Best wishes from Hamburg, Germany
12 October 2022
Unprompted review
Reply from feners.com
Hello Janneke,
Thank you for your positive review! :) 🌸
It is amazing to hear that you are enjoying your Feners shoes!
Hope to see you again soon around here. We just launched our new collection and were sure you will love it!
Kind regards, Feners Team
LOVE MY SHOES
LOVE MY SHOES! I ordered the Le Mule rainbow sandals and I absolutely love them. Super comfortable and I get lots of comments when I wear them. Shipping was fast to Australia too - Took about 7 days.
15 September 2022
Unprompted review
Reply from feners.com
Hi Carl,
Thank you for your five-star review!
We work very hard as a brand and this is amazing to read :)
Your support means so much to us especially from so far away!
Enjoy your Le Mule Rainbow!
We are sure you will rock the sandals everywhere! :) 💗
Kind regards, Feners Team
I am so happy with my boots!
I am so happy with my boots! They are very trendy and stylish but also super comfortable. I love that they are made from sustainable materials.
6 October 2022
Unprompted review
Reply from feners.com
Hi Hannah,
Thank you so much for your 5 star review, it means the world to us!
We work very hard and this is amazing to read 💗
We are so happy that you love your new boots! We are sure that you are rocking them where ever you go.
Kind regards, Feners
Unfortunately very poor quality of the…
Unfortunately very poor quality of the product and problem solving as well.
The boots was deformed after 3 times wearing. And it's not normal even for the leather boots, the deformation indicates the bad quality of leather they use.
I don't recommend to buy this product, for this price you can find better options
22 September 2022
Unprompted review
Reply from feners.com
Hello Francesca
Thank you for your feedback.
We are sorry to hear that you where not happy with the shoes that you received. The quality of the item is very important for us and we want every customer to enjoy your shoes for a long time!
We will keep your feedback in mind and will check with our team how to improve the best as possible.
Please feel free to contact us if we can help you with something else.
Kind regards, Team Feners
Absolutely love me Feners shoes!
23 June 2022
Unprompted review
Reply from feners.com
Hello Ann-Sophie,
Thank you for your positive review! :) 🧡
It is amazing to hear that you are enjoying your Feners shoes!
Hope to see you again soon around here, we're preparing very cool stuff for the near future!
Kind regards,
Feners Team
great shoes, sizing needs guidance
I purchased two pairs of sandal heels from Feners about a year ago -- Le Mule in a size 37 and Complice in a size 36. Both gorgeous, well built pairs, but I've had a funny issue with the sizing. I wish the site had more info on whether certain models ran large/small/true to size. In this case, the 37 Le Mules are too big, but the 36 Complice are too small lol.
I'd like to buy more pairs from Feners, but I'm extra unsure about what sizes to get!!
13 September 2022
Unprompted review
Reply from feners.com
Hello An,
Thank you for your feedback! :)
We are so happy that you have ordered two pairs of our summer collection. If you have any questions in the future, feel free to contact us personally and we will help you with information about your order or our products.
We can't wait to make you happy soon again with perfect fitted items!
Kind regards,
Feners Team
Lovely sandals!!!
The Je M'en Fous sandals have been my summer go-to shoes, from going to the park to fancy dinners; and everything in between. They are amazing for cycling, and I have gotten so many compliments when wearing them. I'm sure they will be in my wardrobe for a long time!!!
13 September 2022
Unprompted review
Reply from feners.com
Hello Sofia,
Thank you for your five-star review!
We are so excited that your Je M'en Fous sandals are your favourites and that you enjoy them so much on all different occasions! :)
Thank you for your support Sofia. 💜
Kind regards,
Feners Team
Amazing birthday gift!
My girlfriend is so happy with them! Bought them for her birthday, delivered on time and suits amazing!! Thnkssss!!
11 September 2022
Unprompted review
Reply from feners.com
Hello Eduard,
Thank you for your review!
This is what we love to hear regarding your buying experience. :)
We are so excited about the amazing birthday present for your girlfriend! She will rock the shoes for sure! :)
Kind regards,
Feners Team
Style and comfort
Love the brand for their beautiful designs and the quality! Awesome experience, wish to own more pairs!!
10 September 2022
Unprompted review
Reply from feners.com
Hi Salima,
Thank you for taking the time to share your positive experience. 🧡
We can’t wait to make you happy soon with new pairs! :)
Thank you for your support Salima!
Kind regards,
Feners Team
Incredible brand
Incredible brand, incredible values, incredible shoes.
10 September 2022
Unprompted review
Reply from feners.com
Hello Denisse,
Thank you so much for your comment!
Your support means the world to us :) 🧡
Kind regards,
Feners Team
beautiful shoes!
9 September 2022
Unprompted review
Reply from feners.com
Hello Ari,
Thank you for your five-star review! :)
We can't wait to see you again, we are preparing a lot of amazing new things!
Kind regards,
Feners Team
Quick shipping internationally
Quick shipping internationally, good price. A few stray threads at the seams on my boots, but I still love them
3 June 2022
Unprompted review
Reply from feners.com
Hello Lily,
Thank you so much for your feedback.
We are very happy with your support!
Enjoy your boots for a long time! :) :)
Kind regards,
Feners Team
The pink satin mules are my go-to summer shoes!
I got the pink satin mules and they are incredibly vibrant and resilient! I wore them all around Italy for vacation and they are still in great condition. I also love that I’m supporting a woman-owned business and a small batch business which is better for the environment.
9 September 2022
Unprompted review
Reply from feners.com
Hi Daisy,
Thank you for your five-star review!
We work very hard as a brand and this is amazing to read :) Your support means so much to us!
Enjoy your Le Mule Pink for a very long time! We are sure you will rock the sandals everywhere! :) 💗
Kind regards,
Feners Team
I love Feners
I love Feners, I found them through Instagram & right away fell in love with their stuff. I first bought “Le Disco Grape” & when I received them they were so beautifully made. I right away bought 2 pairs of Clogs, I couldn’t decide the color so I got them in “Le Macaron Panacotta & SaltPepper.” Once again beautiful! I haven’t gotten to wear the clogs but I also can’t wait to buy another pair for them. I love that they are from a small brand, Handmade & everything they stand for. Pray nothing but success for them!
9 September 2022
Unprompted review
Reply from feners.com
Hi Jennifer,
Thank you for your positive review! :)
It makes us super proud to hear that you are so excited about our brand and that you are enjoying so many of our shoes! We really can't wait to make you happy soon again with a new pair, we have many new things coming up!
Thank you for your support Jennifer. 💜
Kind regards,
Feners Team
I love my new heels
I love my new heels, I ordered from Miami Florida & shipping was so quick! I LOVE my heels! My new favorite pair of heels. Super comfy & so cute & different 💖 the personalize note that came with the heels was so cute & sweet. I will definitely be buying more shoes from Feners!
5 August 2022
Unprompted review
Reply from feners.com
Hello Yani,
Thank you very much for your support! 🧡
So excited to read that you are loving your new Le Mules. :)
We can't wait to see you back soon!
Kind regards,
Feners Team
GORGEOUS shoes from a sustainable and independent brand
I ordered the Je T'aime Noir for this fall and winter and am totally in love with them! The quality of the shoes is great and they look soooo pretty! I will definitely buy shoes again, as I already set my eyes on the Le Midnight Coco Noir and/or the La Semaine Noir. I can recommend buying from Feners as it is a sustainable and independent brand that wants to change the fashion industry for the better.
14 July 2022
Unprompted review
Reply from feners.com
Hi Michelle,
Thank you for taking the time to write this review!
We work very hard as a brand and this makes us very happy to read! :) :) :)
We can't wait to make you happy soon with a new order!
Kind regards,
Feners Team!
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