Fenella Smith Reviews 85

The service is so fast and so professional. I received my case within 2 days and I was so impressed with the packaging and presentation. By far my favourite suitcase I've ever owned!

I contacted customers services to see if I could purchase a replacement wheel for one our suitcases broken on a recent overseas trip.

She asked for model number etc which I didn't have but supplied photos of the said case and Emma said she would send us a replacement wheel free of charge.

Great service and quality suitcases from a first class retailer.

Thank you Emma and Fenella Smith

Very prompt delivery and impressive product

Love Fenella Smith products, and their customer service has been top notch. Replaced an item without any fuss. Shout out to Emma!

Fast delivery, premium quality products and great designs🩷

Speedy efficient service and a quality product beautifully packed

Saw a beautiful yellow handbag today at TK Maxx and could not resist it. Has a quiet elegant look with a splash of fun added to it. Already receiving many compliments. Totally in love 🥰.

This is such a lovely & friendly company. I emailed to ask if they had something in stock and they had only one left and very swiftly sent it out to me. Amazing service and very quick to respond. I love Fenella’s designs and pottery, it’s a beautiful handmade product. Thank you so much 🙏

I was lucky enough to be bought this bag for Christmas.
Having just returned from a 3 month cruise, the bag was invaluable while on board. It is large enough to hold a laptop, swimming towel and book.
I especial like the large inside zip pocket where I could keep small valuables out of sight.
The studs on the bottom of the bag make it sit off the ground and therefore not getting the bottom dirty.
I look forward to using it on future trips.

Enjoyed a brilliant holiday in Sri Lanka only slightly marred by the lack of one wheel on our luggage, on arrival in Colombo, courtesy of the airlines baggage handlers.
On our return we contacted Fenella Smith to see if we could purchase a replacement.
Excellent customer service from Emma from the get go meant we received two replacement wheels within days, free of charge.
Suitably impressed we’re now looking forward to our next trip with a fully mobile suitcase.
Top service rarely seen these days.

I love Fenella Smith products.
Great quality and great value. The customer service is brilliant, too. The relove products are fabulous, love it!

Lucy was such a great help! Quick response and very friendly! So so lovely and considerate.

Excellent experience buying from Fenella Smith - quick delivery and the travel bag purchased is fantastic quality. 10/10 experience and will 100% be buying from them again.

I'm so pleased with my purchase the perfect weekend get away holdall beautiful softest leather .And a extra little complimentary key fob to complete the look 😍 .

Beautiful red zebra print purse, arrived quickly nicely packaged

My first time shopping with you and a very impressive experience. The products are just amazing so pleased with my choices. The quality is very good and everything was well packaged. Great service, quick and efficient.

Beautiful cosmetic bag very roomy and great attention to detail well made

Quality product, fast delivery.
Happy Daughter

Emma was really helpful in getting a re placement sent out. The team have been so helpful and it’s lovely to see their repurposing scheme on items!

Love the products from Fenella Smith, being vegan I really appreciate buying 'cruelty free'. I have bought a few items but especially like their purses/wallets. I recently purchased one but was contacted by Emma who advised they were some defects to the one I had chosen and she sorted out another purse before sending out. Really friendly, helpful customer service!