Update, I eventually did receive my order, about 3 weeks later, no emails or updates from the company. I never received my purchase and the company does not respond to my emails.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have finaly received my order. Did not get any notification that it was on its way. Received about 1 week after it was placed. Could not phone them as they had phone problems. I've sent 2 emails... See more
Two orders were placed over two weeks ago. Nothing shipped, no responses to site-based messages or email, and they claim their phones are down. If this business is still operating, I suspect it is doi... See more
Have ordered from Femplay before and always been happy with process. Ordered at end of April 25 - and nothing. Have tried to contact them via phone, email and form fill - no response. Don't know wha... See more
Company details
About Femplay
Information provided by various external sources
Femplay is 100% Australian Owned and has been heating our bedrooms for over 15 years
Buy the best toys from Australia's #1 Online Adult & Sex Shop. Femplay is 100% Aussie owned & we care about the best toys to get you off.
Shop online now!
Contact info
Yatala, Australia
- 1800 071 267
- service@femplay.com.au
- femplay.com.au
2.1
Poor
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I paid for express delivery however I…
I paid for express delivery however I didn’t receive my package for two weeks.
As it turned out it did arrive in a couple of days, however I didn’t receive any emails that the package had been sent.
So no tracking number
27 November 2023
Reply from Femplay
Hi Paul,
We did have communication with you in relation to your tracking and it was shipped via express shipping, but alas a 2 star review :(
Timeframe and communication
Received my item however after a short time it stopped working, contacted the team and they had me post back with an additional post bag for them to return a replacement. Heard nothing for 3 weeks and had to send 2 emails to follow up, was then advised it was received. Received another email a week later advising Aust post lost the first replacement and another has been sent, replied asking for a tracking number (have now sent 2 emails and tried to phone today) and yet to receive any response. Very understanding about Aust Post issues but these seem to a lot on one transaction. Communication in this case seems poor, I’ve been very patient and am getting frustrated now as this has been going on since late October.
1 December 2023
Unprompted review
Reply from Femplay
Hi Marissa,
We are surprised by your review as we believe we assisted you in your return. Unfortunately, it is beyond our control if Aus Post misplace a parcel and it does cost us when they do. We did ship out another item as soon as we found out. We apologies again for any inconvenience xo
Prompt & discreet
2 November 2023
Great service
I was very pleased with the speed of the processing of my order and speedy delivery,
27 October 2023
Everything feels good from the service to the equipment
Amazing 😍✨ Very fast and easy from ordering to packing to shipping.
25 October 2023
Easy to use website
Easy to use website, super quick delivery and very happy with all the products purchased :)
9 October 2023
Slow to ship, incorrect order
Had to email twice to get an update on shipping 2 days after ordering and paying for express post. Was told their was an issue with carriers tracking system and that's why I hadn't received an update. Update was sent later that afternoon and showed order was only shipped that day.
Package arrived next day, order was incorrect and no free gift received
2 October 2023
Reply from Femplay
Hi Adam,
Whilst we will agree on some of your review, some of it is a bit out there so lets review.
* Order placed 02.10.23 - Kings Birthday Public Holiday
* Order shipped via express - 03.10.23
* You sent one email to us on 04.10.23 and we replied with all information to you.
* You received your order on 05.10.23
* You sent an email on 05.10.23 and informed us that one of the items received was incorrect.
* We sincerely apologised to you for this error, yes, human error can happen and we accept responsibility for this.
* We informed that we would send the correct item straight away to you and that you could keep the $67 incorrect item due to the inconvenience.
Whilst we acknowledge that we indeed made an error with one of the products being incorrect, but we don't agree with a 1 star customer service review.
We apologised and rectified it immediately by sending the correct item and you got to keep the incorrect item for free. xo
Amazingly quick postage
Amazingly quick postage, sent only hours after I purchased on a Friday afternoon
10 October 2023
Amazing customer service
Amazing customer service, fast postage, quality product, Will be shopping with Femplay again very soon.
5 October 2023
Slow delivery time
25 September 2023
Reply from Femplay
Hi Geoffrey,
We apologise if Aus Post were delayed in delivering your parcel. xo
Happy
My order was delivered with in the time period expected and my partner is happy with the item I purchased.
29 September 2023
Easy Company to deal with
18 September 2023
The toy is great
The Wand I ordered is excellent and I may not need a boyfriend for a long while.
21 September 2023
Great quality product that is easy to…
Great quality product that is easy to use and charge.
11 September 2023
Great website fast on the delivery and…
Great website fast on the delivery and great customer service highly recommend
8 September 2023
The product got here in very quick time
5 September 2023
Great place to explore our wild side
4 September 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.