Femplay Reviews 1,707

TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, most reviewers were unhappy with their experience overall. Many customers reported not receiving their orders, with some waiting weeks or even months without any communication from the company. People frequently mentioned that their emails went unanswered and attempts to contact the company by phone were unsuccessful, as the phone lines were often down or disconnected. This lack of response and communication led many to feel that they did not receive the promised service or products after payment. However, some customers also noted that they eventually received their orders, though often with significant delays and without prior updates. A few other people also felt that they had positive experiences with the company in the past, indicating a change in service quality.

What people talk about most

Order

Users describe ambiguous interactions with order, with many customers reporting significant delays and... See more

Response time

Customers consistently express disappointment with response times, frequently reporting zero replies to... See more

Customer communications

Consumers find contact to be negative, with many reporting that phone lines are down or disconnected, making... See more

Product

Reviewers mention ambiguous feedback about product, with many expressing significant frustration and advising... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Update, I eventually did receive my order, about 3 weeks later, no emails or updates from the company. I never received my purchase and the company does not respond to my emails.

Rated 3 out of 5 stars

I have finaly received my order. Did not get any notification that it was on its way. Received about 1 week after it was placed. Could not phone them as they had phone problems. I've sent 2 emails... See more

Rated 1 out of 5 stars

Two orders were placed over two weeks ago. Nothing shipped, no responses to site-based messages or email, and they claim their phones are down. If this business is still operating, I suspect it is doi... See more

Rated 1 out of 5 stars

Have ordered from Femplay before and always been happy with process. Ordered at end of April 25 - and nothing. Have tried to contact them via phone, email and form fill - no response. Don't know wha... See more


Company details

  1. Sex Toy Store
  2. Lingerie Store

About Femplay

Information provided by various external sources

Femplay Promo Image

Femplay is 100% Australian Owned and has been heating our bedrooms for over 15 years

Buy the best toys from Australia's #1 Online Adult & Sex Shop. Femplay is 100% Aussie owned & we care about the best toys to get you off.
Shop online now!


Contact info

2.1

Poor

TrustScore 2 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great go-to supplier

Great range of the best quality products. Usually have the best prices, if not, happy to give a price match. Nice packaging and fast shipping. Always a pleasure to buy here.

1 May 2023
Femplay logo

Reply from Femplay

Hi Sidney,
Thanks for the great review xo

Rated 5 out of 5 stars

Good stuff

I've always had a good experience buying from femplay. The quality of items are always as described, and the shipping is timely and discrete

18 June 2023
Femplay logo

Reply from Femplay

Hi AL,
Thanks for the great review xo

Rated 5 out of 5 stars

Love my purchase....

Such an easy process purchasing from the Femplay website. Great detail on the product with fantastic photos. Loving my vibrator and butt plugs I purchased...

21 June 2023
Femplay logo

Reply from Femplay

HI G.Man,
Thanks for the great review xo

Rated 5 out of 5 stars

Satisfied!

Quick delivery. Products as described. And good prices too! I scoured the internet for a big dildo and found exactly what I wanted for a very good price here

12 June 2023
Femplay logo

Reply from Femplay

Hi Bitchmeatt,
Thanks for the great review xo

Rated 5 out of 5 stars

Wife loves her new toy

Wife loves her new toy, easy to order and no return address on parcel, so snooping children did not know what was contained within.

24 May 2023
Femplay logo

Reply from Femplay

Hi Scott,
Thank you for you great review xo

Rated 5 out of 5 stars

Femplay is a very engaging company and…

Femplay is a very engaging company and it always look after it's customers. Has a great range of products and even movies which are great. Promotes new products and great for everyone. Keep up the great work Femplay.

21 May 2023
Femplay logo

Reply from Femplay

Hi Mark,
Cheers for the amazing review xo

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