I recently moved from Lyca Mobile to Fello. I see huge difference by means of quality and confort with really good deal price. Even call center is nicer :) Everything works as it should be and fee... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jag har haft kontant kort för nästan 20 år. Men efter jag hade ringt till Fello för nån som hade hörselnedsättning och tyvärr det var en kö för 30 minuter, mitt samtal kostade en bra del även att det... See more
Company replied
I have LOVED every single second of being a client to this company. Simple ,easy going ,cheap and very smooth communication with them. I highly recommend them, I would never changed them with... See more
Company replied
I have now used fello for about two years an I’m very satisfied. It’s still the cheapest option for me and I do enjoy all the services, good coverage through Telia and haven’t had any issues. Unfortun... See more
Company replied
Company details
Written by the company
Vi på Fello finns här för att det går att vara både snäll och billig, på riktigt. Hos oss är det inga konstigheter – bara schyssta villkor, inga dolda avgifter och ingen bindningstid. Våra priser kan verka overkligt låga, men de är faktiskt på riktigt. Vi tror på att vara enkla, tydliga, ärliga och behandla alla som vänner. Fello har abonnemang för alla med priser från 110 kr/mån. Då ingår fria samtal inom Sverige och fria SMS och MMS till hela världen. Dessutom ingår roaming inom EU och EES i alla våra abonnemang. Och du, behöver du e-SIM till din telefon eller tillgång till VoLTE och wifi-samtal? Även det har vi! Kika in på www.fello.se och ser alla vara abonnemang och erbjudanden. Välkommen till gänget, fello!
Hello fello
Written by the company
- Ring eller chatta med oss
- Inga frågor är för stora eller små, hos Fello är det inga konstigheter. Kontakta oss på det sätt som passar dig bäst; skicka oss ett meddelande på fello.se eller slå oss en pling: Våra öppettider: Chatt & Telefon: Helgfria vardagar 8:00 - 16:00
En riktigt billig mobiloperatör
Ring, SMS och MMS hur mycket du vill
Alla våra abonnemang har obegränsade samtal inom hela Sverige samt obegränsade SMS och MMS till hela världen från Sverige. Det enda som styr priset är mängden surf på ditt abonnemang.
Contact info
Johan Willins Gatan 6, 416 64 , Göteborg, Sweden
- 0770 – 33 22 22
- hello@fello.se
- fello.se
4.4
Excellent
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy with the service I got till now
Happy with the service I got till now. 😊
2 April 2023
Unprompted review
Reply from Fello
Hi,
thank you for your review!
Happy to hear that you are happy so far and we will do all we can to continue to deliver on your expectations :)
Have a nice week!
//Fello
In line for the chat for 2h 20 min.
I was in line for the chat from 13.40 today to ask about becoming a customer. At first it said I was 3rd in line. After about 1h it said '9 min left'. 1 more hour and it said 1 min. That minute lasted for 20 minutes then the chat closed. I'm quite happy I didn't switch to fello.
21 February 2023
Unprompted review
Reply from Fello
Hello!
Thank you for your feedback.
We are really sorry to hear this. Can you please send us an email with your email address or the contact details you used in the chat to hello@fello.se and write "Till My" in the subject line. We are really curious to find out what have caused this. We didn't have such a long waiting time last week, so I really want to look into this further.
Wishing you a nice day!
//Fello
From 70kr to 1450kr - Mafia warning!
I had a 70kr/month subscription. While moving home and country my August bill got lost in an ocean of admin mails. A month later that bill was in the hands of Intrum, an infamous debt collector which happily added a immediate premium. By the time I paid fello, Intrum had registered a case with Kronofogden, which in turn added another 900 kr on top, leading to a 1450 kr bill in less than 2 month!! That's a 2000% increase, or a 12000% yearly interest rate. Even by mafia standard this is a bit much.
22 November 2022
Unprompted review
Reply from Fello
Dear Bruno,
Thank you for writing a review and shed light in this issue.
I am sorry that this happen to you and we will look closer to the process. Normally you would receive multiple reminders, via both mail and SMS before it reaches Kronofogden. Just so you have time to pay before they add the "Kronofogden-fee"
Kind regards, Lisa
Be aware when leaving Sweden to an EU country!!!
I have the exact same problem. The minute I left Sweden, my network was gone and I cannot use the phone at all, not even for calling and text messages!!! I did also make sure that Roaming was included and that I obviously does not work either.
16 September 2022
Unprompted review
Horrible company
Customer for over a year and customer service is terrible. Deactivated invoicing due to predatory charges added by Fello to my monthly bill. Now they won't reactivate out of country internet surf which is free and included in the service. Horrible company the worst customer service.
19 March 2022
Unprompted review
Reply from Fello
Hello Chip!
Thank you for your opinion. If you send an email to hello@fello.se and write "Till My" in the subject line I will look into this and help you.
Have a nice day.
/My
SIM suddenly doesn't work and lost all my unused surfing data.
My SIM card doesn't work and it says "SIM not provisioned" on the phone even if number still says it's active on my fello account. Furthermore, my unused surfing data also dissapears from my account. So I can't use my number to make/ receive calls, browsing on the internet and everything. This is so dissapointing because all Fello could offer was sending me a new SIM card which still means that I won't be able to use my number until the new SIM card arrives.
30 November 2020
Unprompted review
Reply from Fello
Hello! Thank you for your feedback. I hope that your problem is solved by now and I am really sorry to read that you had such a bad first experience with Fello.
You are always welcome to contact us if you have any further questions.
Best regards.
/Lisa
Excellent customer service
Excellent customer service, great value, no hassles. Our family has used Fello for a few years now and have no intention of changing. Why pay more for less?
1 June 2020
Unprompted review
Reply from Fello
Hello Aliesha, thank you for your positive feedback, makes us really happy to read this.
Best regards, Lisa
Bad connection outside of sweden
Bad connection outside of sweden, to high prices if you compare to ex hallon where you can get 100 gb for same price as fellos 30 Gb ....
8 September 2019
Unprompted review
Reply from Fello
Hello Jesper! It was sad to hear. Unfortunately, we can not affect coverage abroad. When you are abroad you are no longer connected to our network (Telia) but to the foreign operator's network. You can then try to switch to another operator if you experience poor coverage of that operator in that country. It is just as in Sweden that there are several operators that have different good coverage in certain parts of the country. Unfortunately, we can not see disruptions or other network problems abroad. There are many offers out there on the market but we always want to offer a competitive offer with everything it entails in the form of available customer service, coverage and price. Have a nice day! /My
Really bad service
Really bad service, cut my data while abroad without information under 72 hours, did not reestablish the data automatically.
The customer service told that they probably sent an sms while my network was already cut (... so helpful of them).
18 March 2019
Unprompted review
Reply from Fello
Hello Aori,
We are truly sorry that you experienced our service in this way, it is not desirable from our side.
We have a cost limit as a security measure, in order to avoid an excessively high invoice.
However, this applies to outgoing traffic and incoming calls if you are outside the EU, so that you have not received our SMS if this is really unfortunate.
If you are going to travel again outside the EU where you do not have free roaming, please contact us in advance so we can help you to determine which prices apply and that we can also switch off any voicemail and mobile data to avoid this happening once more . Again, we are sorry that you had an experience that you are not satisfied with.
/ Karin
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.