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Felix Health Reviews 3,016

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, caring approach, and ability to make them feel heard and understood. The user experience is frequently highlighted as seamless, convenient, and easy to navigate, with many appreciating the comfort of managing their health needs from home. The service is described as excellent, with quick response times from practitioners and efficient processes for treatment and prescriptions. However, some customers also noted specific issues, such as not being able to access their treatment plan in chat history or experiencing confusion regarding free visits. A few other people also felt that the company's practitioners were not properly trained for perimenopause and menopause symptoms, suggesting that some medical needs might be better addressed by specialists elsewhere.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and comfort of the process. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, speed, and... See more

Response time

Users describe positive interactions with response times, frequently highlighting the quick and efficient... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For people who have phone anxiety, Felix is your friend. I've been using Felix for years, and I've only had to talk to someone on the phone once, maybe twice. I can't tell you how valuable that is... See more

Rated 5 out of 5 stars

My NP was professional and caring. She really understood my health concerns. Her assessment of my situation was exactly what I was trying to convey. Her follow up questions, responses and treatme... See more

Company replied

Rated 5 out of 5 stars

I love how convenient this is. There doctor was in contact with me almost immediately and once we discussed symptoms, the medical.plan was sent to me same day. It is also great that my benefits cove... See more

Company replied

Rated 5 out of 5 stars

Needed a quick treatment for my skin which I know worked in the past, and it’s a long wait to see a dermatologist where I live. I went into my account, chatted with a health provider, ordered the rig... See more

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Online Pharmacy
  3. Pharmacy
  4. STD Testing Service
  5. Weight Loss Service

Written by the company

Get care today with Felix. Access personalized healthcare for weight loss, erectile dysfunction, diabetes, hair loss, acne, and more — prescribed online and delivered discreetly.

On-demand treatment for everyday health

Written by the company

Treatment that comes to you
Skip the trip to your doctor’s office and the line at your local pharmacy. Access treatment on any device, plus free shipping on all medication.
Clinically proven treatments
Access prescription treatments, supported by science and prescribed by our experienced healthcare practitioners.
Truly compassionate care
No judgement, no stigma. Instead, a practitioner who’s there for you when you need them.

Contact info

Do weight loss differently

Weight loss treatment backed by science, not opinions

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Rated 4 out of 5 stars

More availability for in person…

More availability for in person consultation would be helpful -

24 April 2026
Felix Health logo

Reply from Felix Health

Hi Jacquelyn, thanks so much for taking the time to share this. We hear you, and we will pass the feedback along to the team. In the meantime, if anything else comes up, please send us a message through the chat in your Felix account.

Rated 1 out of 5 stars

It is a scam

It is a scam. They take your money and drag out the process then tell you to go to a clinic. No doctor no blood test very disgusting.

24 April 2026
Unprompted review
Felix Health logo

Reply from Felix Health

Thanks for sharing this with us, and I'm really sorry that's the experience you've been left with.
I want to make sure we actually get to the bottom of what happened here, because the picture you're describing isn't how things should go. To do that, I'd need a bit more context on the visit and what you were referred out for, so we can look into your specific case and figure out where things broke down.

Could you reach out to support via the chat bubble on our site or in the app, or at felixforyou.ca/contact? We'll dig into this with you and work toward making it right.

Rated 5 out of 5 stars

Good communication with the medical…

Good communication with the medical professional, easy and fast to access.

24 April 2026
Felix Health logo

Reply from Felix Health

Hi Lucy, what a lovely note to read! Glad your provider has been easy to reach and the conversation has felt natural.

Rated 5 out of 5 stars

Easy

Easy, direct, no hassle

23 April 2026
Felix Health logo

Reply from Felix Health

Hi Shannon, we so appreciate the kind words. Glad we could keep things simple for you.

Rated 5 out of 5 stars

Finally feeling seen and heard and validated…

I love that I was connected with a female NP who took my perimenopause concerns seriously and has been helping me to find the correct HRT to treat my symptoms.

23 April 2026
Felix Health logo

Reply from Felix Health

Hi Kim, so glad your NP has truly listened and is working with you to find what fits, that level of care for women going through this matters so much.

Rated 5 out of 5 stars

I haven’t had enough time to have a bad…

I haven’t had enough time to have a bad experience I just started and my first shipment is on its way so far so good

23 April 2026
Felix Health logo

Reply from Felix Health

Hi Nicole, thanks so much for sharing this! The early days are exciting, and we hope everything continues to feel that way once your shipment lands.

Rated 5 out of 5 stars

Best experience at Felix

Its been a breeze working woth the staff at Felix. Prompt response time to all questions. Highly recommended

23 April 2026
Felix Health logo

Reply from Felix Health

Hi Christina, what a lovely review to read! Glad we have made things easy for you, and we really appreciate the recommendation.

Rated 5 out of 5 stars

I love this app so much

I love this app so much! It’s been great. Very easy. Very happy with my NP

24 April 2026
Felix Health logo

Reply from Felix Health

Hi Michelle, we so appreciate the kind words! So glad your NP has been a good fit, and that the app has stayed out of the way.

Rated 5 out of 5 stars

great support

great support, fast responses! love it

24 April 2026
Felix Health logo

Reply from Felix Health

Hi Annie, so happy the team has been there for you! Appreciate the kind words.

Rated 5 out of 5 stars

Great service and communication

Great service and communication

23 April 2026
Felix Health logo

Reply from Felix Health

Hi Kimberly, thanks so much for the kind words! Glad the team has been able to keep things running smoothly for you.

Rated 5 out of 5 stars

It was a great experience

It was a great experience, Rebecca was kind, gave me good advice, answered me on time. She understood my situation and my priorities.I recommended it to everyone

23 April 2026
Felix Health logo

Reply from Felix Health

Hi Juan Carlos, love hearing this! I will make sure Rebecca sees this, she will be so happy. And thanks for the recommendation!

Rated 5 out of 5 stars

Easy

Easy, Fast.

22 April 2026
Felix Health logo

Reply from Felix Health

Hi Robert, what a lovely note! Glad we could keep things simple for you.

Rated 4 out of 5 stars

Very positive

My experience has been very positive from using the website to meeting my nurse. The follow up on progress with my medication has been excellent. Highly recommended

24 April 2026
Felix Health logo

Reply from Felix Health

Hi Jennifer, we so appreciate the lovely review! So happy the whole journey, from signing up to ongoing check-ins, has felt good on your end.

Rated 5 out of 5 stars

Love the Felix Process!

I am so impressed with the entire Felix Health process! From the point of learning about about services being offered, filling out my questionnaire, connecting with a healthcare practitioner, reviewing my medical options, to the delivery of my medication, I was well-informed, made aware of next stages and using the app, I could track what stage we were at. The delivery was seamless, with notifications providing updates on status of delivery and arrival. Resources were made available at every step and the app is intuitive and very easy to use.
I will absolutely use Felix Health for future medical needs.

22 April 2026
Felix Health logo

Reply from Felix Health

Hi Lilly, thanks so much for taking the time to share all of this! Knowing you felt informed and supported at every step is exactly what we hope for, and it means a lot to hear.

Rated 5 out of 5 stars

Easy Interface and Helpful

Doctors online are responsive e to my questions and happy to discuss options.

21 April 2026
Felix Health logo

Reply from Felix Health

Hi Tess, love hearing this! So glad the team has been open to having a real conversation about what works for you.

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