Took very long to deliver, but kept me updated to let me know they hadn’t forgotten about my order so that was nice. The website is very easy to use, I’ve only just recently started using the products... See more
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I've been using the product now for about 10days but i cannot see any changes yet, so i though still early to see the progress of the result. I'm still patiently waiting to see the changes of my hyper... See more
Company replied
Hi, I expect a 1+1 free order for 173 aed but they delivered only 1 piece. I’m quite disappointed because I got my expectations that I will receive 2. Thanks
Company replied
I used this item twice and started getting a rash. So I cancelled it BUT they keep sending it. I went into my account and there was no where to actually cancel or stop subscription. Quite ANNOYING
Company replied
Company details
Written by the company
We aim to provide our customers with the best skincare experience. For us, clean Skinscience are paramount, which is why we use paraben- and sulfate-free formulas.
Contact info
1007 N Orange St. 4th Floor , DE 19801, Wilmington, United States
- +13023295703
- info@feline-skinscience.com
- feline-skinscience.com
Breach of guidelines
The best 4get the rest
First time after trying untold creams of every variety for malasma and dark spots, feline is the only one that has worked. So impressed
21 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Kay,
Thank you so much for sharing your experience. We’re delighted to hear that after trying many different creams, you’ve finally found success with ours. It’s wonderful to know that our product has made a real difference for your melasma and dark spots.
Your kind words mean a lot to us, and we’re truly impressed by your commitment to your skincare journey. We’re honored to be part of it.
Warm regards,
Lisa
Feline Customer Service
Do not buy from this site.
Do not buy from this site.
Purchased on 27th March.
Emailed them and they said goods are in transit!This was 2 weeks ago and also a week later.
Tracking number link they sent doesn't work.
Unacceptable to be waiting 30 days for a delivery.
Avoid, Avoid Avoid.
When they tell you goods are in transit I can't cancel order and get refund !!
20 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Ms. Downey,
Thank you for your feedback. First of all, your order has been shipped and is currently in transit. The package is at customs, and unfortunately, this part of the process is outside of our control.
We have already paid the taxes and fees so that you can receive your order without any extra charges. Despite this, we received a negative review, which is disappointing as we are doing our best to provide all required information to every customer.
We do not have control over the NL postal carrier. If their processing is slower than expected, we cannot be blamed. After customs clearance, the local postal carrier is automatically assigned without our choice.
For your convenience, here is the last mile carrier link:
https://www.anpost.com/Post-Parcels/Track/History?item=CB139944030IE
You may call or email them directly to ask for delivery updates.
Warm regards,
Lisa
Feline Customer Service
AVOID THIS COMPANY
Placed an order over 2 weeks ago and haven’t received it yet. Customer service is nonexistent. They are a scam company that don’t deliver the products they are advertising. Luckily I went through Kalana so they are dealing with it for me.
Don’t waste your time and money with this ‘company’
Edit* sounds like a lot of excuses when it seems everyone is experiencing the same problems. If you’d put this much effort into replying on Trustpilot and making up lies to actually sorting out your orders then you wouldn’t have so many bad reviews.
Also my phone auto fills for my address and it seems to work with everyone else I use online.
Also I’ve got evidence of me emailing you about my order which I’ve sent it all over to Klarna.
20 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Baker,
Thank you for your feedback. We would like to clarify that your order was shipped and is currently in transit. We have not received any emails from you, so the claim that our customer service is nonexistent is not accurate.
The address provided in your order has returned errors, which may be contributing to the delay. We kindly ask customers to ensure their details are entered correctly at checkout.
We use Klarna as a payment partner because we are a legitimate company with nothing to hide. We always reply to our customers and provide updates, and we will also respond to any case raised with Klarna by supplying all the necessary proof to support our position.
Warm regards,
Lisa
Feline Customer Service
Poor service
After my first order I was told I had signed up for a subscription which I had not. I asked for proof of this but all they sent me was an image with a tick in a box which does indicate it was associated with my name. The delivery times are much longer than they advertise, there website states 4 to 8 business days , this order took 26 days. There correspondance is a waste of time, keep telling it is on its way but when you check the tracking it is stuck in the same place, what is the point of update when the parcel has not moved. There products are poor.
In response to your reply, I am not saying it was not delivered. I am only stating facts. Your website states quite clearly, delivery to UK address 4 to 8 business days, fact it took 26 days, also I asked for proof that I signed up to a subscription but you failed to provide this, as regards claiming for a product free is total rubbish.
20 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Susan,
Thank you for your feedback. We would like to clarify that updates were provided to you in time, and the item was successfully delivered. We also have photo proof showing the package being received in hand.
Attempting to claim otherwise in order to obtain the product free of charge will not work. We do not accept blackmail, and our policies are clear to ensure fairness for all customers.
Our team remains available to assist with any genuine concerns, but in this case the order was completed as agreed.
Warm regards,
Lisa
Feline Customer Service
DON’T ORDER, DON’T FALL FOR THEIR LIES
I would not recommend ordering from this company based on my experience.
I placed an order (#FL101644) on April 10 and attempted to cancel it shortly after. At the time of my cancellation request, the only tracking update I had received stated “shipment information received,” which does not indicate that the item had actually been dispatched. In addition, I later received an email from the company on April 14 stating that my order was still in the “dispatch queue” and being prepared for handover to the carrier.
Despite this, my cancellation request was not processed, and I was told the order could not be cancelled.
I am now being required to accept delivery and return the item at my own expense, even though there was clear confusion and inconsistency in how the order status was communicated. Their own policy states that orders can be cancelled before processing and shipping, which I believe applied in this situation based on the information provided to me at the time.
Customer service responses have been slow and inconsistent. While they are now saying they will “review” the return shipping arrangements after delivery, they have not clearly confirmed whether they will actually cover the cost, leaving me in an uncertain position.
Overall, this has been a frustrating experience with poor communication and a lack of accountability. I would advise others to be cautious, particularly if you think you may need to cancel an order.
10 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Customer,
Thank you for sharing your feedback. We would like to clarify that our cancellation policy allows orders to be cancelled before processing and shipping. In your case, the order had already entered the dispatch queue, which meant it was being prepared for handover to the carrier and could no longer be cancelled.
Our team provided updates in time and explained the situation as clearly as possible. While we understand the frustration caused by delays and tracking updates, once an order is in transit, the return process must follow the Terms and Conditions, including shipping arrangements.
We remain available to support you and review the return once delivery is completed, in line with our policies.
Warm regards,
Lisa
Feline Customer Service
I have to be so carefull about…
I have to be so carefull about overheating because it triggers my rosacea. I avoid hot yoga, saunas, and anything that raises my body temperature too much. Its limiting but necessary.
19 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Edgar,
Thank you for sharing your experience with us. Overheating is indeed a common trigger for rosacea, and it takes a lot of discipline to avoid activities like hot yoga, saunas, or anything that raises body temperature too much. We understand how limiting that can feel, but it’s admirable that you’re making those careful choices to protect your skin.
Your openness about these challenges can be very helpful for others managing rosacea, and we truly appreciate you taking the time to share your journey.
Warm regards,
Lisa
Feline Customer Service
SHOCKING!!!
SHOCKING!!!! they sign you up to a subscription you didn’t sign up for, then when you try to cancel you have to email, they do not reply and then take another payment! On top of that the product that is supposed to remove dark circles doesn’t do a damb things avoid like the plague
14 February 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Please be warned
Please be warned! They state clearly on their website buy 1 get 1 free. I received only 1 item. When queried they said it was a packing error and won't be sending the free item. They then further change their stance and said I should have order two items. This is utter rubbish. Do not trust them.
18 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Mr. Hay,
Thank you for your feedback. We would like to clarify that our Buy 1 + 1 Free promotion requires two items to remain in the cart at checkout. If only one item is left in the cart, the order is processed as a single full‑price item, which is what was shipped to you.
This is not a packing error but rather how the promotion functions during checkout. Our customer service team explained this and remains available to assist with any questions before purchase to ensure the offer is applied correctly.
Warm regards,
Lisa
Feline Customer Service
Its just a cheap and watery face cream…
Its just a cheap and watery face cream that didnt do anything they promest . It doesn't do anything for wrinkles. Waste of money
Order number FL 90514
17 April 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Excellent products
Excellent products. Work well with continuous skin routine
18 March 2026
Unprompted review
Reply from Féline Skinscience
Dear Eimear,
Thank you for your kind words. We’re delighted to hear that our products are working well for you as part of your continuous skincare routine. Consistency really does make all the difference, and we’re so pleased that you’re seeing the benefits.
We truly appreciate your support and look forward to being part of your skincare journey.
Warm regards,
Lisa
Feline Customer Service
BAD!!
BAD!!! RUN! DO NOT BUY! Terrible customer service, it’s a SCAM!
Edit 4/17/2026- I have sent you order number AND my email info. I bought from your official website.
11 April 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
The worst pary of rosacea for me is the…
The worst pary of rosacea for me is the unpredictability. I can wake up with clear skin or a bright red face and I never know which it will be. Its frustrating trying to plan my day around potential flare ups.
16 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Henrietta,
Thank you for sharing your experience with us. The unpredictability of rosacea flare‑ups can be one of the most frustrating aspects of the condition, and we truly understand how difficult it is to plan your day when you never know how your skin will react.
We admire your openness in describing this challenge—it can be very reassuring for others to know they’re not alone in facing the same uncertainty. Please know that we’re here to support you on your journey.
Warm regards,
Lisa
Feline Customer Service
I have ocular rosacea which affects my…
I have ocular rosacea which affects my eyes too, not just my skin. My eyes get red and irritated easily. I'm using special eye drops and being carefull with my skincare routine near my eyes.
15 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Anne,
Thank you for sharing your experience with us. Ocular rosacea can be especially challenging since it affects both the skin and the eyes, and we admire the care you’re taking with your routine. It’s encouraging to hear that you’re using special eye drops and being mindful with skincare near the eye area—those thoughtful steps make a real difference in managing symptoms.
We appreciate you opening up about your journey, as it can be very helpful for others facing similar challenges.
Warm regards,
Lisa
Feline Customer Service
Still waiting for my order. Order FL96153
Still waiting for my order.
Lisa, you sent the below. There is still no change to what was provided over 2 weeks ago:
"Reply from Féline Skinscience
A day ago
Dear Mandy,
Thank you for sharing your feedback. We would like to clarify that your order was shipped and is currently in transit. Our customer service team shared the tracking details with you in time, and according to the courier, the item experienced a slight delay at customs.
We understand that waiting longer than expected can be frustrating, but please rest assured that delivery remains free of charge, making it a good value despite the delay. Our team is available to support you with updates until your package arrives.
Warm regards,
Lisa
Feline Customer Service"
31 March 2026
Unprompted review
Reply from Féline Skinscience
Dear Mandy,
Thank you for your feedback. We would like to clarify that your order was shipped and is currently in transit. The courier has confirmed that the package is at customs, and unfortunately, this part of the process is outside of our control.
No amount of negative reviews can speed up customs clearance, and we kindly ask for your patience while the authorities complete their checks. Please rest assured that delivery is free of charge, and our team remains available to provide updates until your package arrives.
Warm regards,
Lisa
Feline Customer Service
To be honest I wouldn’t give this…
To be honest I wouldn’t give this company any stars.
I ordered from them two laser pens .#FL92406
I was waiting long time for delivery, received a lot contradictory emails from them. At last I received my order. First order wasn’t complete properly, also one laser pen wasn’t working.
I let them know about this problem. They ask me to proof it by making video. I sent them all what I could do and … no answer. They just carry on bombing my email with advertising.
I wouldn’t recommend to touch this site !!!
15 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Mrs. Clar,
Thank you for sharing your feedback. We would like to clarify that your order was delivered, and our team responded to your concern by requesting a short video to verify the issue with the laser pen. This step is necessary so we can process replacements or refunds in line with our policy.
We have not received the required proof in a format that allows us to proceed, which may explain the delay in resolution. Please kindly resend the video or photos to our customer service team so we can assist you further.
Warm regards,
Lisa
Feline Customer Service
My rosacea improved dramaticaly after I…
My rosacea improved dramaticaly after I stopped using harsh exfoliants and acids. I was damaging my skin barrier without realizing it. Now I focus on repairing and protecting my skin instead.
15 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Kevin,
Thank you for sharing your experience with us. It’s inspiring to hear how dramatically your rosacea improved once you stopped using harsh exfoliants and acids. Many people don’t realize how much these products can weaken the skin barrier, and your story is a great reminder of the importance of focusing on repair and protection.
We’re delighted that your skin barrier is healthier now, and we appreciate you taking the time to share your journey—it can be very encouraging for others managing rosacea.
Warm regards,
Lisa
Feline Customer Service
I will keep buying
Since last year October I have purchased 12 bottles of dark spot corrector!
Why? Well, cause it helps me! I also happen every 2 months travel back to Europe, give my friends a bottle is better than getting perfume! So when i go back I made sure to always bring back 4 bottles for my girl friends, they love it so much. Besides, I get a great dinner when they receive their bottle of Feline!
Will keep on doing it, so I will be back to shop for more when I get back in May.
Only problem it takes ages to get here, thank God I do have patience at a ripe old age of 78yrs!
I will be back soon!
Thanks for a good product❤️
6 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Rosemarie,
Thank you so much for your kind words and for being such a loyal customer. We’re delighted to hear that the Dark Spot Corrector has been helpful for you and that you enjoy sharing it with your friends in Europe—it’s wonderful to know they love it too!
We truly appreciate your patience with the delivery times, and we’re grateful for your continued trust in us. Your story is inspiring, and we look forward to welcoming you back in May.
Warm regards,
Lisa
Feline Customer Service
Lies
They say ‘from UK’. Lies. It’s drop shipped from China.
They say ‘priority post with Royal Mail’. Lies. I have an EVRI tracking number.
They say ‘delivery in 5-8 days’. Lies. It hasn’t left their factory after 12 days, let alone been delivered.
EDIT
Even the response here is not accurate. I received an email saying the item is not yet despatched. It may be a genuine product (can’t comment on this yet) but the claims made on the website regarding UK manufacture and guaranteed shipping methods should be taken with a pinch of salt.
14 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Gayle,
Thank you for sharing your feedback. We would like to clarify that your order was shipped and is in transit. While our website states delivery within 5–8 days under normal circumstances, occasional delays can occur due to customs or courier handling, which unfortunately extends the timeline.
Regarding shipping, we provide free delivery, and tracking numbers are issued by our courier partners, including Evri. This does not mean your order is not being processed correctly—it simply reflects the courier service used.
We assure you that your order is genuine and on its way, and our customer service team remains available to support you with updates until it arrives.
Warm regards,
Lisa
Feline Customer Service
No Stars
No Stars ! And still no reply despite my many emails . How can I get my refund for my 7 (yes seven) bottles of rosacea corrector if you won’t reply to my emails ? I did not order them and do not want them . Perhaps this company needs investigation for fraudulent service ?
20 March 2026
Unprompted review
Reply from Féline Skinscience
Dear Geraldine,
Thank you for your feedback. We would like to clarify that you placed the order yourself, accepted the promotional offer to add items to your cart, and completed payment for those items. Our team has replied to all of your emails and provided clear return instructions should you wish to send the products back.
We do not provide items for free, and we cannot accept reviews that misrepresent the facts of the order process. Your comments appear to be an attempt at blackmail, which we take seriously.
Warm regards,
Lisa
Feline Customer Service
I only received my products a few weeks…
I only received my products a few weeks so I have not seen a massive change but I am in this for the long haul so I am going to report back when 12 weeks have passed which I think is a fare amount of time for a product. However, in my short time of dealing with Feline, I found their customer service team extremely helpful. I know there have been a lot of negative reviews about them but my experience is positive and I look forward to reporting back.
14 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Mary,
Thank you for sharing your thoughtful feedback. We’re delighted to hear that you found our customer service team helpful and that your experience with us has been positive so far. You’re absolutely right that skincare products often need time to show results, and we appreciate your commitment to giving the product a fair trial period.
We look forward to hearing your update after 12 weeks and are grateful for your trust in us despite the negative reviews you’ve seen. Your balanced perspective is truly valuable.
Warm regards,
Lisa
Feline Customer Service
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