Thank you for helping my rosacea! This has been an ongoing struggle as I entered per menopause and menopause. I have two different kinds. I have Papulopustular Rosacea bumps all over my nose and some... See more
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They sent me the wrong order. I have sent numerous emails to provide their return address so I can get exactly what I paid for, still they would not reply or respond to my emails. Clara was only good... See more
Kept informed regarding delivery, the pump action is great to use, so no wastage and it goes a long way, absorbs into your skin quickly, leaves skin feeling soft, lovely product
Ordered 16th May. Delivered 6th June. Email updates continually telling parcel is moving and in transit but no tracking until last two days before delivery. Apparently 3 to 4 weeks delivery is the... See more
Company details
Written by the company
We aim to provide our customers with the best skincare experience. For us, clean Skinscience are paramount, which is why we use paraben- and sulfate-free formulas.
Contact info
1007 N Orange St. 4th Floor , DE 19801, Wilmington, United States
- +13023295703
- info@feline-skinscience.com
- feline-skinscience.com
Breach of guidelines
I never received the second bottle I…
I never received the second bottle I got the two for one and was only received one bottle and i waited 2 and a half weeks for the product
8 May 2026
Unprompted review
Reply from Féline Skinscience
Dear Erik, 🌸
I’m really sorry for any confusion and frustration this has caused. For our Buy 1 + 1 Free offer to apply, both items need to be added to the cart before completing the purchase. It sounds like the second item may not have been included at checkout, which is why only one bottle was sent.
We want to make this right for you. Please reach out to our customer service team at info@feline-skinscience.com with your order details, and we’ll guide you through the next steps to resolve this quickly.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
No product delivered
Item not arrived waited a few weeks and still nothing AVOID
8 May 2026
Unprompted review
Reply from Féline Skinscience
Dear Samantha, 🌸
We can confirm that your order was dispatched and is currently in transit. Tracking details and updates were shared with you via email at the time of shipment. Once an item has left our facility, responsibility for delivery lies with the carrier, and delays can occur outside of our control.
We understand the frustration of waiting, but reviews cannot be used as leverage to bypass policy or obtain free products. The correct way to resolve individual cases remains through our official email channels, where our team can assist you further with monitoring your shipment and guiding you through the next steps if delivery does not occur within the expected timeframe.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
I found the dark spot corrector quite…
I found the dark spot corrector quite good. It does fade them but you need to use continuous.
8 May 2026
Unprompted review
Reply from Féline Skinscience
Dear Philippa, 🌸
Thank you for sharing your experience — we’re glad to hear the Dark Spot Corrector has been working well for you. You’re absolutely right: consistent use over time is key to seeing lasting results, as pigmentation often fades gradually rather than overnight.
Your feedback helps other customers understand how the product works in practice, and we truly appreciate you taking the time to share it.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
1st the product came very late 2nd i…
Great product I recommend it to everyone
8 May 2026
Unprompted review
Reply from Féline Skinscience
Dear Ugur, 🌸
We can confirm that your order was processed and delivered according to the terms agreed at checkout. Results with skincare products can vary depending on individual skin types and conditions, and consistency of use is often key to seeing improvements.
Refunds are only available through the official return process, which requires the product to be sent back for inspection. Reviews cannot be used as leverage to bypass policy or obtain free products. Please reach out to our official email channels so our customer service team can guide you step by step through the proper return and refund procedure.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Poor service ordered 18th April still…
Poor service ordered 18th April still not received. Poor and quite rude customer service when they eventually reply to you kept telling me 10-14 days then changed to no idea it’s down to customs! Shipping tracking gives no info at all. Will never order again
6 May 2026
Unprompted review
Reply from Féline Skinscience
Dear Helen, 🌸
We can confirm that your order was dispatched and is currently with the international carrier. Delays of this nature are typically caused by customs clearance procedures, which are outside of our control. Tracking updates may appear limited until the parcel is released by customs in your country.
Our team send the tracking link along with other asutomated confirmation emails you received
We understand how frustrating this wait can be, but once the package clears customs, delivery will proceed as expected. Our official email channels remain available to assist you with monitoring the shipment and guiding you through the next steps if further delays occur.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
They Promptly Resolved My Issue
I had a problem reaching customer service about a delivery I received. I was so frustrated and I didn’t know how to get my problem resolved. Now, I am pleased to report, the Manager emailed me and was very supportive and helpful!
My problem is resolved and I am very happy!
It is a good sign when a company addresses issues head on and promptly!
Having a good product isn’t the only thing that is important! They have lived up to both!
Thank you!
16 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Kerri, 🌸
We’re sorry to hear about the condition in which your package arrived. The damage you describe — torn packaging, broken lid and pump, and missing cream — is the result of handling by the local postal service during transit, not an issue with how the order was dispatched from our facility.
Your order was shipped securely, but once in transit, responsibility for safe delivery lies with the carrier. We recommend filing a claim with your local postal service regarding the damaged parcel. At the same time, our official email channels remain available to assist you with the next steps, whether that involves a replacement or return process.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
So after waiting 3 and a half weeks for…
So after waiting 3 and a half weeks for delivery.and comminucation a disaster.my brown spot corrector turns up with lip plump.been using over 2 weeks no difference whatsoever and lip plump just makes ya lips feel on fire.do not bovver with this company.complete rip off!! Bank refunded me but when item finally got delivered.took money back and will only cost me to send back.then probly wait a year for refund 😡if u get it
28 March 2026
Unprompted review
Reply from Féline Skinscience
Dear Tara, 🌸
We want to clarify that your order was processed and shipped according to the terms agreed at checkout. Attempting to use a bank dispute and repeated reviews to keep products free of charge is not acceptable and will not be tolerated.
Our policies — including the 60‑day return option — are applied consistently to all customers. The correct option available remains a return for refund, following the instructions provided by our customer service team through our official email channels.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Highly disappointed!!
Nowhere in my review or my email did I ask to bypass policy or obtain free products. When did I ask you to send me products for free. Clearly you haven’t read my comment or my emails properly, just rushed to reply.
I only said how can I return a product if I never received it. The status for each order says “it’s ready” but doesn’t say it’s “in transit” or it’s current location. I place multiple international orders and none of them have ever taken so long.
I can’t see any option to cancel my subscription so I request you to cancel it from your end effective immediately and remove my card details from your system. If the first two orders are still not shipped/delivered/received, what’s the guarantee of the next order being delivered or received?
I’ve attached the screenshots of both orders’ trackers in my email to you.
Send me a written confirmation that you’ve cancelled my subscription.Again, I am not asking for any free products, I am only asking to get what I paid for and what my card has been charged for and if yet not received as per your policy guidelines of 4-8 business days, then get a refund, which is a fair ask. I didn’t post my review immediately but waited for long enough giving a benefit of doubt for every possible delay, but look at the optics, 25 business days vs 4-8, (35 calendar days) who wouldn’t raise a concern, and the status still stays the same as it was a month ago, not moving anywhere. If there was any actual location posted on the tracker, I’d have the patience to wait, observing it moving.
Don’t try to represent me as a greedy person in your response when you clearly failed to provide what you promised for.
I never asked for any free products and don’t try to unnecessarily pressurize me to remove my review, I’ll not, until I receive both of the orders that I paid for!!
I’ll only remove my comment when I actually receive the orders I paid for, it stays here until then.
————————————————————
I placed an order first time on April 5th, it’s May 5th today; it’s not been even shipped yet. The website says international shipping takes 4-8 business days but it’s been one month (22 business days) and the order status says it’s ready but it hasn’t been shipped yet. There are charges deducted from my card again after a month (that I strongly believe I never saved, there must be some glitch in their system because I never subscribe to any cosmetic companies and why would I do so without even trying their products), but still got deducted for next month subscription whereas my first order is still not received. I had really high hopes from Feline but now I am highly disappointed, got ripped off twice without getting a single product. I wrote an email to customer service with order number on it and explaining everything about two weeks ago but never got a response back. I’d never recommend it to anyone.
4 May 2026
Unprompted review
Reply from Féline Skinscience
Dear Madhavi, 🌸
We can confirm that your order was processed and tracking details were shared with you via email at the time of shipment.
International deliveries can sometimes face delays beyond the advertised 4–8 business days due to carrier or customs procedures, which are outside of our control.
Regarding the additional charge, this is linked to the subscription option selected at checkout. Our system does not create subscriptions automatically — they must be confirmed during purchase. If you did not intend to subscribe, our official email channels remain the correct way to resolve this and cancel any future renewals.
We understand your disappointment, but reviews cannot be used as leverage to bypass policy or obtain free products. The proper step remains to proceed with the return for refund once delivery is completed, following the instructions provided by our customer service team.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Great product!
4 May 2026
Unprompted review
Reply from Féline Skinscience
Dear Heather, 🌸
Thank you so much for your kind words! We’re delighted to hear that you’re enjoying the product and that it’s working well for you. Positive feedback like yours truly motivates us to keep delivering quality and care in everything we do.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Does not work!
Don't not waste your money buying this 💩💩does not work! Avoid!!!
4 May 2026
Unprompted review
Reply from Féline Skinscience
Dear I W, 🌸
We’re sorry to hear that you feel disappointed with the product. Results can vary depending on individual skin types and conditions, and consistency of use is often key to seeing improvements.
Your feedback is important to us, and while reviews cannot be used as leverage to bypass policy or obtain free products, our official email channels remain available to guide you through the proper return and refund process if you wish to proceed.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Fifth review – apparently asking for clarity now means “wanting free products”accused of “wanting free products”
Thank you for your response, Lisa 🌸
It’s quite interesting to see that, after multiple emails and detailed explanations, the situation is now being reframed as if I am attempting to “bypass policy” or obtain free products.
To be absolutely clear: I am not requesting anything beyond what is advertised on your own website — including “free returns” and a “no questions asked” guarantee.
What I have been doing is asking for clear and consistent information before proceeding with the return, which is a reasonable expectation, especially given the contradictory responses I have received from your team.
At no point have I refused to return the items. In fact, I have repeatedly confirmed that I am willing to do so. However, asking for clarification on:
* conflicting refund conditions
* the reliability of the return address
* and inconsistencies between your advertised policies and actual process
is not an attempt to “bypass policy,” but to understand it.
Regarding the suggestion that I am trying to obtain “free products,” this is simply not accurate. What I am requesting is that the process aligns with the claims made on your website.
It is also worth noting that raising concerns publicly is not a form of leverage — it is a reflection of my experience as a customer.
I will proceed with the return as previously stated. However, I will continue to document and update my reviews to reflect how this process is handled, including whether the terms presented publicly are applied in practice.
Kind regards,
Dayana
2 May 2026
Unprompted review
Reply from Féline Skinscience
Dear Dayana, 🌸
We acknowledge your fifth review and the points you’ve raised. Your order was processed according to the terms agreed at checkout, and our policies — including the 60‑day return option — are applied consistently.
We understand that you feel our responses have been contradictory, but our procedures require inspection of returned items and do not allow refunds of shipping costs. Advertising statements are always subject to the detailed terms published on our website, which remain the binding conditions.
Asking for clarification is welcome, but reviews cannot be used as leverage to bypass policy or obtain free products. The correct option available remains a return for refund, and our customer service team can guide you through that process.
We will continue to review your case through our official email channels, which remain the appropriate way to resolve individual matters.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Please avoid
Please avoid . I wish I had read the reviews before I ordered .
I have been waiting too long for the order which has not arrived yet . Their costumer service is horrible and also the same products I unfortunately ordered from them I found them in Temu. So they are selling 2£ products for prices like 20£
25 April 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
It has been over 2 weeks since ordering…
It has been over 2 weeks since ordering my products and apparently items have been in transit for over a week. Cannot get a straight answer from them. Service is terrible. I’m demanding refund and they’re saying they won’t honour it because item has been shipped (however not received)
15 April 2026
Unprompted review
Reply from Féline Skinscience
Dear Jane, 🌸
We can confirm that your order is currently in transit. Tracking details show that the shipment has already left our facility and is on its way to you. Once an item has been dispatched, it is no longer eligible for cancellation or refund until delivery is completed.
We understand the frustration of waiting and will continue to monitor your shipment. If you do not receive the package within the expected timeframe, our customer service team will assist you further through our official email channels.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Feline Skinscience Continues to Obfuscate
Everyone needs to carefully read the posts by Dayana Joaquim. Her story is clear-cut and mirrors my own experience. Feline's claims of product quality and a 60 day money back return policy is absolutely meaningless. They have no intention of making good on any issues that may occur. Their policies are designed to block customers at every turn. Feline keeps parroting the same party line in each response to posts on Trustpilot:
"We want to emphasize that our customer support team is always available through our official email channels to resolve individual cases directly and efficiently. Reviews are important for transparency, but they are not the appropriate place to negotiate refunds or returns."
It is a façade to appear as if they genuinely want to resolve customer complaints. I challenge any customer to come up with what constitutes "official email channels" that actually help customers resolve complaints. Feline feeds you Pablum in response to any and all emails hoping you will go away. If you persist and foolishly pay the return shipping costs, they REFUSE to accept the shipment at their end. This then results in getting the item SHIPPED BACK TO YOU. This means that the customer is now out the original cost of the product AND the shipping charges.
Feline's "UNAUTHORIZED" subscription scam is a classic example of covertly getting customers on the hook for a recurring order and then making it virtually impossible to stop the subscription - never mind getting a refund.
A favourite Feline trick on Trustpilot is to ask the customer to post their order number and the email they used to place the order. Their argument is that this is the only way to resolve customer issues. Bollocks! What they should be posting is the contact information for an individual that is authorized to deal with customer complaints. Of course that's not going to happen.
Feline is an outfit (I won't call it a company) that only wants your money. It is unscrupulous when dealing with customer problems. BEWARE!
1 May 2026
Unprompted review
Reply from Féline Skinscience
Dear Steven, 🌸
We acknowledge your concerns and want to clarify our position.
Your order was processed and shipped according to the terms agreed at checkout. We provided tracking details and customer support through our official email channels, which remain the correct way to resolve individual cases.
Reviews cannot be used as leverage to bypass policy or obtain free products. While we understand your frustration, our procedures — including the 60‑day return option — are applied consistently to all customers.
If you wish to proceed, the proper step remains a return for refund following the instructions provided by our team.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
Reply from Féline Skinscience
Hi Adam,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both our products and our service. Knowing that we’ve met your expectations means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to continuing to support your skincare journey and welcoming you back for future orders.
Warm regards,
Lisa
Customer Service – Feline Skinscience
Ordered the rosacea corrector
Ordered the rosacea corrector. It took just over 2 weeks to arrive.
Unfortunately it hasn’t worked for me.
I have gone back to using Soolantra which seems to work much better for me.
2 May 2026
Unprompted review
Reply from Féline Skinscience
Hi David,
Thank you for sharing your experience with us. We’re sorry to hear that the Rosacea Corrector didn’t deliver the results you were hoping for. Everyone’s skin is unique, and sometimes it can take time or different approaches to find the right solution.
We’re glad you’ve found something that works better for you, and we appreciate you giving our product a try. If you’d like, our team would be happy to recommend alternative options from our range that may be more suitable for your skin concerns.
Your feedback is valuable to us, and we’ll continue working to improve our products and customer experience.
Kind regards,
Lisa
Customer Service – Feline Skinscience
Grateful
Honestly, I could not even try other creams because of peeling effects to help rosacea. This product is like magic. It doesn't last all day but the effect is powerful. I am sincerely grateful. It calms your skin and it really makes the redness go away!
26 April 2026
Unprompted review
Reply from Féline Skinscience
Hi Victor,
Thank you so much for sharing your experience! We’re delighted to hear that the product has made such a powerful difference for your rosacea and helped calm your skin. Knowing that it reduces redness and brings you relief means a lot to us, and we’re truly grateful for your kind words.
We’ll continue working hard to provide solutions that support healthier, happier skin, and we’re honored to be part of your skincare journey.
Warm regards,
Lisa
Customer Service – Feline Skinscience
Feline, will you be my Melasma Clearer Solution?
Feline products were received only a few days ago, have not had a chance to use any of them. For me, if the products work then that's a 5 star grade. I truly am hopeful Feline is my last stop to clear my Melasma/Hyperpigmentation torture and punishment once and for all. Will Feline be my facial skin saviour? Remains to be seen.
1 May 2026
Unprompted review
Reply from Féline Skinscience
Hi RMH,
Thank you for sharing your thoughts and for placing your trust in Feline Skinscience. We completely understand how important it is to find the right solution for melasma and hyperpigmentation, and we’re honored that you’ve chosen us to be part of your skincare journey.
Our products are designed with care to support visible improvements over time, and we’re hopeful you’ll start to see the results you’re looking for. If you ever have questions or need guidance while using them, our team is always here to help.
Wishing you the best on your path to clearer, healthier skin!
Warm regards,
Lisa
Customer Service – Feline Skinscience
Great products that actually do what…
Great products that actually do what they say they do. Great service. I'll be ordering more products shortly thank you
28 April 2026
Unprompted review
Reply from Féline Skinscience
Hi Rachel,
Thank you so much for your wonderful feedback! We’re delighted to hear that our products are delivering the results you were hoping for and that you’ve had a great experience with our service. Knowing you’ll be ordering more soon is the best compliment we could receive.
We truly appreciate your support and look forward to continuing to be part of your skincare journey.
Warm regards,
Lisa
Customer Service – Feline Skinscience
My order was for the Copper Peptides…
My order was for the Copper Peptides for hair. Really good deal , buy one get one free. The only problem is that it took 3 weeks to arrive. Keep getting emails saying everything was ok and on track not to worry. After sending an email about the late order I noticed that the ad said “Made in Canada” but noticed now on my shipping update that it was coming from China! They told me that they have people from different parts of the world helping with the product but assured me it was a good product. When product arrived it says on the box that it is made in China , very misleading. Order FL97300
29 April 2026
Unprompted review
Reply from Féline Skinscience
Without an order ID or the email address used at checkout, we cannot confirm the validity of this order or proceed with support. If you are indeed a customer, please share these details so we can investigate and help resolve the issue.
We kindly remind you that Féline Skinscience products are sold only through our official website. If an order was placed elsewhere, we are not responsible, as we do not sell through third parties. Please ensure future purchases are made directly via our official site for guaranteed service and authenticity.
Warm regards,
Lisa
Customer Experience Lead
Féline Skinscience Team
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