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Review summary

Created with AI, based on recent reviews

Evaluating 318 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their creativity and responsiveness, highlighting their ability to produce first-class social media content and adapt to specific needs. Many people appreciate the excellent customer service and the smooth user experience, noting that the company effectively manages their social media, saving them valuable time and increasing engagement. However, some customers also noted initial difficulties with communication regarding linked social media accounts and a few experienced issues with content approval processes. A small portion of people felt the content was generic or that their feedback wasn't fully incorporated, leading to a disappointing experience with the platform and the overall service.

What people talk about most

Social media

Customers generally report positive experiences with social media management services. Many appreciate the... See more

Service

People report positive experiences with service. Many reviewers praise the efficiency and professionalism,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's responsiveness,... See more

User experience

Users describe positive interactions with the user experience. Many customers find the platform easy to use,... See more

Customer service

Consumers generally find customer service to be positive. Many reviewers highlight the team's responsiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Freebird makes it easy to keep our brand presence and continue to build our brand reputation across social media. They are very good at not only creating content with our guidance, but making the con... See more

Rated 5 out of 5 stars

It's not always how you start but how you finish. There was a bit of a rough start; however, how Feedbird handled things was impressive. They move quickly to resolve my communication issues. A great s... See more

Rated 5 out of 5 stars

Feedbird and their staff have been very creative with producing 1st class posts for our social media accounts. They work closely with us to get each post right with multiple revisions. We boost many t... See more

Rated 5 out of 5 stars

I love this company! There work is professional and I've seen a great increase in our social engagement since using them. I highly recommend them if your looking for a trustworthy and knowledgeable so... See more


Company details

  1. Social Media Agency
  2. Advertising Agency
  3. Marketing Agency
  4. Online Marketing Agency

Written by the company

Expert social media management from only $99/mo. Premium social media content for your business. Posted to your channels after you've approved.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

829 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 70% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So far no complaints, happy with the reels

We've been with them for about 6 month and so far I have nothing negative to say. They understood our brand and we like their reels that are simple but to the point and align perfectly with our business. I like that they send reminders as we at times can be extremely busy running the business and not always look to approve posts right away. I think it depends on your specific goals and expectations, for us so far Feedbird delivered what we hoped for. Thanks!

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Another AI ad service...

Feedbird advertised that their ads are made by real people, not ai. We received 100% AI generated ads.

Their response? "Yes, but it's real people using AI as a tool"

... what?!

AI can put your brand in the negative when your customers see through it. We brought this up with Feedbird to stop using AI. Eventually, feedbird just started posted content when approval wasn't given. We would state on their system, not to use the post. To our shock, we started seeing them go live. Our brand had to do some damage control over obviously AI generated content.

1 June 2025
Unprompted review
Feedbird logo

Reply from Feedbird

Hi Ricky,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience back in June didn’t meet your expectations.

We want to reassure you that all content created at Feedbird is produced by real designers, editors, and strategists. While our team may use AI as a brainstorming tool, just as many creative professionals do, every asset is created, customized, and refined manually by real people.

Regarding posting without approval: our current system requires final approval before anything goes live, and content cannot be published unless a client explicitly approves it. In case this wasn't the case, we truly apologize!

Thank you again for taking the time to leave a review and for giving us the opportunity to work with you.

Warm regards,
Feedbird Team

Rated 5 out of 5 stars

Excellent service

The folks at Feedbird are excellent partners. They are reliable, punctual, and on point. They have really helped our outreach on LinkedIn, keeping us relevant and at the top of everyone's feeds. Highly recommend their services.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Very incompetent at using Meta Business Suite and Create Chaos

I signed up for for their $499 package for them to create me 7 ads and then run them on Meta Business Suite for one month. The ads were mediocre visually and it took us over a month to finalize them as we went through 3 revisions. I had to write all the text on my own because they didn't take any time to understand my business. Then they didn't setup the ad in Meta Business Suite correctly. They were not targeting what I asked them to target and they added a lead form to each ad that they never told me about so I had no idea what experience the viewer was going through with my ads. I got a few messages but from people that were not in my city (that should have been targeted) so the time and money put into these ads were wasted. They also promised me that the ads would only run on IG and not FB but they let the ads run without giving me heads up and they ran on FB and IG. Everything was done incorrectly and it was very frustrating and stressful. They also forgot to set up one of the 7 ads and instead setup one of the seven ads twice. They also setup one of my ads with the wrong outdated text. Everything was so disorganized and with so many issues. I had to keep a close eye on every little thing and become knowledgeable in Meta Business Suite to check all of their work because they kept on making mistakes. They work on European time so you can't get a hold of anyone during the day and if something is going wrong with ads nobody is going to respond to you for one or two days or even longer. You can setup a zoom call with support but that's only with a creative person who is in US and cannot help you at all with how the ads are running. That person is not technical at all.

They just replied that they don't know who I am. How convenient.

26 November 2025
Unprompted review
Feedbird logo

Reply from Feedbird

Hi Tatyana,

Thank you for taking the time to share this detailed feedback. We take concerns like these seriously, but we’re currently unable to locate an active or past client account under the name Tatyana Z, which makes it difficult for us to review the campaign specifics or verify the details described.

If you did work with Feedbird, we encourage you to reach out to our support team directly with the email or account used to sign up so we can properly investigate what happened and address this internally.

We appreciate the feedback and remain committed to improving our service.

Feedbird Team

Rated 5 out of 5 stars

We’ve been using Feedbird for a number…

We’ve been using Feedbird for a number of months now to manage the social media for Happy Paws Pet Food, and the whole experience has been an absolute breeze. Their team quickly understood our brand and our audience, and they consistently deliver fun, engaging content that fits us perfectly.

Communication is smooth, they’re always on top of scheduling and ideas, and they’ve taken all the stress out of keeping our social channels active. Our engagement has improved, and our community feels more connected than ever.

Feedbird makes social media effortless, and we couldn’t be happier with the results. Highly recommend!

23 November 2025
Unprompted review
Rated 5 out of 5 stars

We've been using Feedbird for more than…

We've been using Feedbird for more than 6 months, and they've produced short-form videos of excellent quality. We provide the scripts and some images, and they'll do a nice video with voice-overs. Customer service has been excellent. The best part is that we're getting some good views of the videos on YouTube that helps us to educate our prospects and customers.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Videos and info

Great service, very prompt with updating my videos and ideas. The quality of the video and info is top notch and should be used by anyone in sales

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Great so far!

Great so far!

We have worked together for 1 months, great service in the posts and carousel. Communication is great.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

Generic and difficult to work with

They were completely useless for us. Lots of downtime between drafts, and just as I thought we were getting close to something publishable (after 6+ weeks and three rounds of feedback), they started over from scratch. All the designs we'd almost finalized vanished. They literally never published a single thing for us and we paid them $1200 for two months of time.

Their platform is a glorified spreadsheet and you have to create accounts for like three different services just to give feedback on your designs. You cannot, EVER, talk to your designer. You can schedule a 15 minute call with a customer rep. That's it.

1 October 2025
Unprompted review
Feedbird logo

Reply from Feedbird

Hi Katie,

Thank you for sharing your feedback. We’re truly sorry to hear that the service wasn’t the right fit for you, despite our team’s efforts to support you throughout the process.

We worked closely with you through multiple revision rounds, offered bonus content, and adjusted billing timelines to ensure you never lost time while we refined everything.

However, as the invite we sent to join Planable was never accepted, it wasn’t possible for us to schedule or publish your content. Access is required before any posts can go live. This issue prevented final delivery.

We genuinely appreciate the opportunity to work with you and regret that we couldn’t achieve the outcome you were looking for. Your feedback helps us continue improving our processes and client experience.

Warm regards,
Feedbird Team

Rated 5 out of 5 stars

I've been using Feedbird for about 4…

I've been using Feedbird for about 4 months now. My Ig feed looks great and the communication with my account manager is excellent.
There was an adaptation period at the beginning but everything was sorted out. What I can mention is that clear communication and clear notes from my part help the creators be a lot better and faster

16 September 2025
Unprompted review
Rated 4 out of 5 stars

Solid investment

They work great with what you give them. Make sure you’re clear with your vision and concept and they’ll definitely do the work to a high standard.
I’ve been using them for about 7 months now and I’m happy with the results I’ve been getting online. Solid investment.

14 November 2025
Unprompted review
Rated 4 out of 5 stars

Feedbird has been a great help to our…

Feedbird has been a great help to our business. Since they started handling our social media posts, we've been able to focus more of our time and energy on running the business. Their content is consistent and they are open to feedback. When we're able, we definitely want to try out the other services they offer. Thank you Feedbird.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Partner for Organic Social Media

Feedbird has been an incredible partner for our organic social media efforts. Their team has been consistently on point, truly representing our brand and making it easier for me to focus on running the business knowing our content is in great hands.

The onboarding process was simple and effective, and I was impressed by how closely they paid attention to the details I provided. Because of that, they started producing high-quality content right out of the gate. Their videos have been impressive, and the carousels we rolled out this month have been excellent as well.

One thing I really appreciate is how receptive they are to feedback. Whenever we request changes, they handle them professionally and deliver updated content that aligns with our expectations. Our Account Manager, Filip, has also been extremely responsive. Communicating with him via email, tied directly into the Feedbird portal, has been seamless and efficient.

Overall, Feedbird has made our social content creation simple, easy, and reliable. We plan to continue using their services for the foreseeable future. Highly recommended!

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Big Thank You

Our company is new and on a tight marketing budget. We trusted them to find the message and our mission and relay that in our short form videos and static posts. Feedbird did a great job and has a wonderfully responsive team. Thanks

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Working with FeedBirds has been really…

Working with FeedBirds has been really smooth so far. Communication has been great — responses are quick, meetings are clear, and everything we’ve discussed has been followed up on promptly. Turnaround times are fast, and the process just works. Happy with the results so far and looking forward to seeing the next batch of content go live.

— Byron, UMNIII

9 November 2025
Unprompted review

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