FedEx Reviews 

Everything is bad with Fedex : general and phone services. I do not know where the parcel number 287077461961 is. I must leave on Thursday and it could be delivered 5 days ago.

Delivery slip in mailbox without even trying to ring the bell. Call center hangs up on me then constantly full despite the 10c/MN charge... Disaster experience...

They don't deliver. They charge phone support which is the only one available. Their app is useless. They offer to change date and never deliver again. They promise to call back and they don't. They then claim they came another date that was never mentioned anywhere but never leave notes (if true at all which I doubt). The poorest delivery service ever.

Mauvais mauvais mauvais. Incompétents. Mensongers. Un scandale en 2021. Mettez plus d'argent dans le service et moins dans le marketing !!!

NEVER VERY WORK WITH FEDEX. PREFER DHL.
For sure, the worst delivery company on earth. I worked with DHL, GLS, UPS, Postnord, Royal Mail, etc and it always worked super well. This company is the worst nightmare and it is super archaic, that is shocking, in XXI century.
I ordered the package number 774919149291 with this company to be shipped from Stockholm to Paris, delivery date Monday 11/10/2021, 12h00.
I paid priority service, to have the item delivered on Monday, with insurance of 25 thousand euros, as this delivery is an artwork for an art exhibition.
The item was not delivered on Monday. On Tuesday I tracked it and it said that the business was closed and I called the company straight away to say that the business was a Foundation, an art museum; it was open, they were waiting for the delivery there.
I spoke with a very rude lady called Cristina, who did not know what a Foundation was and kept insisting that the place was closed and asked me if there was a door code. I told her that she could even google with google maps and see the space in real time to check the address, and understand what type of place it was.
I provided the operator with the mobile phone of the person who receives the package in France, but was told that the drivers at Fedex do not have mobile phones with them. So, I wonder how they do if they have an issue!
This lady was so rude that she even start to joke with me, saying oh, such an important delivery, this package....
A new delivery was scheduled for Wednesday, but no one delivered the package also. i called again but was told that in Sweden they have no communication with France. The operator told me that they could not even give me their phone number, neither call them.
The receiver of the package in France called the company three times today. It is not possible to contact anyone, to know why the package was not delivered or what you intend to do.
I called myself the company in France again this afternoon and was told that their system is so basic that they cannot get any details about the package. Basically, they are in an empty room looking at the screens, as we do at home.
I have an exhibition in Paris tomorrow at this museum; you did not deliver the package on time, there ware 600 people going to this opening and the works did not arrive.
I will sue them and ask for a huge compensation. I always work with DHL and never had a problem with item. I sent this parcel with 25000 euros insurance and priority delivery. I expect a huge compensation on this service, as you the most incompetent company on earth. I had heard 10 years ago from a colleague in Spain that the deliveries with them were a nightmare - she has a store, but I thought that this was a local issue. Now, I know. NEVER WORK WITH THIS ARCHAIC COMPANY. THEY ARE CRIMINALS. IT SEEMS THAT ROBOTS RUN THE COMPANY.

Horrible service and there is no one to talk to when you try and make a complaint.
I wish I could choose the company that my items are shipped with, I would never use FedEx.
Oxygen concentrators shipped to Algeria kept at FedEx office without to be delivered and without notification for the receve persons.this is unhuman. People died because of that.i have pictures of the Oxygen concentrators not delivered kept in their offices.

Hahhaha , FEDEX is a joke now.
no words, the livery person lied and lied and lie lie again. they never come for delivery
no words.
employee should find a new job. and the company FEDEX should close at this moment.
all i can say is LOL

Utterly useless service. I had an import of a car part from the UK, all I want to do is pay my tax, but oh no not in France, can't do that easily can you. Tried online, didn't work, called 5 times to the customer service centre at a cost of nearly €12 - EVERY time I was cut off by the advisors. Terrible service.

I'm an experienced call centre manager, this behaviour utterly boils my blood, its unacceptable from your customer service staff, who quite obviously are not bing monitored by their team leaders or operations managers, instead having had a bank holiday here in France yesterday, they are all probably hungover just taking it easy for the day with no regard for the customers.

If you want me to come into your customer service department and sort this problem out for you, I'm available on contract, it wont take me long, I'll start with your lazy team leaders and managers, who are quite clearly not doing their jobs, instead leaving the advisors to do what they want, which is basically nothing.

I'll be asking the company in the UK to take the package back, and you can forget me paying anything towards the cost of that, and you also owe me €12 for the phone calls I made.

The bill is on its way, with invoice number (which you neglected to send me on my invoice.)

Here a message via Linkdin sent to Karen Reddington - Regional president FedEx Europe, be interesting to see if I get a response:

Hi Karen.

After a terrible customer experience today with your customer service department, I felt compelled to write to you to express my utter disappointment.

I live in France, and have a package from the Uk waiting in your Trappes warehouse.

I received an email on Thursday with the amount of tax to pay. I responded on Thursday to the email saying I would give the driver a cheque on arrival, which was scheduled for today. I received no response since and the package is still sat in the warehouse now with no delivery date.

So this morning I called the customer service number 0820 123 800 to pay the tax, after trying to do it online which didn’t work.

This is my customer experience this morning:

Call 1 - disconnected after initially speaking to an advisor

Calls 2,3,4- answered but the advisors did not speak

Call 5 - disconnected after initially speaking to an advisor.

Total cost to me - just under 12 euros.
Outcome for me - not resolved.

Judging by the terrible reviews on trust pilot and other review sites, I’m sure you’re already aware of how broken your customer service team is, and I appreciate how difficult it is especially in France to manage this kind of behaviour given the weight of law in favour of the employee.

However, these 5 advisors are choosing to not do the very basic fundamentals of their role, to firstly talk to customers and secondly to help resolve their issues or questions.

In my previous call Centre managers roles this is a breach of contract and I have fired advisors who continually display this behaviour. For 5 advisors to display the same behaviour leads me to conclude that the culture within your cs dept is totally off the mark. It also leads me to conclude the advisors are not being managed effectively to deliver the right outcomes for FedEx customers and for your company, which is down to your managers and team leaders and/or the MI systems they do or do not have.

. In my life as a customer, I’ve never had to make 5 consecutive calls to get something resolved with the same organisation and had a zero outcome to my issue or question.

For the sake of all the hundreds of not thousands of disappointed FedEx customer,ms, I’d ask that this behaviour be addressed urgently.

Genuinely, i would love the chance to work with your managers and teams to change this culture and behaviour and drive up your csat scores and reviews.

I hope to experience a better level of service if I ever have to deal with FedEx in France again

Regards
Chris Storey

The worse Experience Ever .... they have returned my package back to the sender saying that there were too many packages...even more that in Christmas .... instead of being happy that people buy now during corona times more online .... they return the packages....

I HOPE THIS COMPANY FAILS.

THEY DO NOT RESPECT TIME
THEY HAVE OUR PACKAGES AS HOSTAGES
THEY LIE ON DELIVERY DATES
MY OLD GRANDMOTHER IS FASTER AS THEM.

Please use UPS or DHL

I called 0825 886 887 and a very mean upset customer representative picked up the phone, she was not able to give me any pieces of information about a package I am sending from Mexico to France. All she could do was to send an email to maybe give me some news at some point, we don't know when. Paying 100 USD to send a few drawings from Mexico to Europe is unacceptable when you offer such lame customer service.

Absolute joke. No option to schedule delivery to a pick up point until you've missed the delivery. No delivery note left on door. Was able to go online and arrange delivery to a local pick up point. Next day get the notice my parcel is out for delivery. 20 mins later delivery rescheduled to tomorrow. And this was after my parcel was held in customs for a few days with no explanation from fedex. NEVER get these issues with DHL

Cette société une belle arnaque ! J’avais fait une simulation sur leur site Internet par rapport au poids de mon colis que je devais envoyer, cela m’a indiqué 27 €, je me suis retrouvé à être débité 104€ pour un colis qui devait peser tout au plus 50 grammes! J’ai donc fait appel à leur service après-vente qui m’a promis que j’allais être remboursé, je n’ai jamais eu aucun retour malgré plusieurs relances. À éviter absolument vous risquez de vous faire débiter des sommes astronomiques pour pas grand chose.

This company a great scam! I had made a simulation on their website in relation to the weight of my package that I had to send, it told me 27 €, I found myself being charged 104 € for a package that had to weigh at most 50 grams ! So I called their customer service who promised me that I would be refunded, I never had any feedback despite several reminders. To be avoided absolutely, you risk being charged astronomical sums for very little.

FedEx is just the biggest joke when it comes to international shipments. I just had the worst experience of my life with them.
I’ve sent some vinyl records from Colombia (Medellin) to France right before catching a plane and they offered completely overpriced options only. I’ve made sure to come a Wednesday so I could enjoy the « 50% off over international shipments ».
So they requested over 130€ to send only 4kg of vinyl to France.
So I’m sending those vinyl as a gift, anyways.

Included in that price, the FedEx agent from the Medellín store assured me to:
- do not pay any extra fees like borders
- receive it before the 16th of February

We are the 24th and the vinyl just reached the French borders.
Now the French borders are requesting me to pay an additional 76€ if I want to get my vinyl delivered.

The person I’m sending those vinyl to do not want it anymore as I didn’t respect the timeline scheduled.

I contacted FedEx support to get some help, they just provided useless links with absolutely no customer service.
What a joke.

What am I supposed to do with this?

Reading the other reviews it is obvious that either FedEx management don't bother reading reviews or they just don't care! Judging from my experience it is probably the latter... Anyway, having been promised a delivery for 5 days only for the site to show "exception" at 6pm on each day I have given up and told the seller that I will not accept the consignment and to issue a refund. Like other reviewers, the final straw was when the site showed "nobody at home" despite us being here all day. Liars, liars, liars. In future I will refuse to deal with any vendor using this bunch of clowns.

No news about my package, already 2 days late. Customer service center never picks up the phone, all you get is a stupid music for 20mn and then the phone is hung up automatically. Very very bad experience - no updates whatsoever.

The most appallingly incompetent company I have ever been in contact with in France. As has been mentioned, it is impossible to contact so-called customer service. If you do get that far, the phone rings once and then you are left in total silence. Their website is useless - how else can you order boxes if customer service doesn't respond - orders left there are ignored. I speak French but have also tried their English-language option. Don't bother. No-one at Fedex France speaks English. I even agreed to leave my opinion to 3 questions. They don't accept a "0" which is a level above the one I would have preferred to give them. I do wonder if they have any staff at all at their HQ. Our company has used them in other countries and never had a problem. Must be a French thing.

I am very disappointed with attitude- the delivery wasn’t completed and the reason given was that nobody was at home. This was not true, me and my husband are both teleworking and additionally we are under confinement. I didn’t menage to contact the phone service in person, but I spent at least twenty minutes on additionally charged phone connections with a machine. I won’t choose Fedex for my future deliveries

The parcel was delivered safely but 4 days later than expected. That would have been fine, but there was absolutely no communication about it. Even on the tracking, which was still showing that it would be delivered on time 24 hours after it didnt arrive.
Le colis a été livré en toute sécurité mais 4 jours plus tard que prévu. Cela aurait été bien, mais il n'y avait absolument aucune communication à ce sujet. Même sur le suivi, qui montrait toujours qu'il serait livré à temps 24 heures après son arrivée.

Impossible to talk to customer service. wrong info tracking. Extreme delay on delivery. If you are looking for problems FedEx is the SOLUTION