FedEx Reviews 

Fed Ex tried to charge me duties on something I ordered through Amazon.ca. When I phoned to question it, they were rude, abrupt and said PAY IT OR IT GOES TO COLLECTIONS. I disputed it with amazon and THEY fixed it. Fed Ex wouldn't even discuss it.

Attempted to send a gift to a friend who lives in the US. Went through the local Staples store with the estimated delivery being the following week. First customs delay: Immediate call to fix paperwork. Second customs delay: Let it sit there and when I called in to see what was going on after a week, "all is fine, we just have a backlog and are working through it". Three weeks after initially sending the package, it's being returned to me with no explanation. Call again: "oh you didn't have a customs broker". So... You wasted 3 weeks of my time, letting me think everything was fine when I called to inquire about needing any more information to get things going? Unprofessional. I will be resending the gift using another courier.

Delivery driver was to lazy to open apartment building front door walk up 4 steps & leave in front of my apartment door so he left it outside. I can't lift heavy packages or I wouldn't mind.

FedEX SUCKS
FedEX needs a complete COMPANY OVERHAUL / RESTRUCTURING from TOP to BOTTOM = CEO's to CUSTOMER SERVICE / CALL CENTERS to DRIVERS.
as a BUSINESS OWNER I would expect that a MULTI-NATIONAL / MULTI-BILLION+ COMPANY like FedEX should/would go out of business with this many CUSTOMER COMPLAINTS against them. I tried to send a GIFT BOX/PACKAGE on my PERSONAL FedEX ACCOUNT to London, England UK from CANADA paying TOP PRIORITY PRICE for 3 DAY DELIVERY guaranteed on OCTOBER 9 2025. NOT only did FedEX FAIL delivery on that date; they were almost a week LATE attempting 2-3 X times on OCTOBER 14/15/16 when my recipient was out of the country on a business trip. they knew it was supposed to be delivered on/before OCTOBER 9-13 = it was a BIRTHDAY GIFT = they do NOT apologize or acknowledge failure or solutions in writing; instead a customer has to deal with outsourced call center reps overseas verbally who do not communicate well or can NOT make any promises. my BOX/package is now being returned to me at my request and if I did NOT call to find out what was happening with updates I would NOT have received a TRACKING #NUMBER or even knew it was coming back because they also failed to send me an eMAIL confirmation or FULL REFUND on $500 SHIPPING COST$ as per my request and closed case support ticket .. NOT GOOD +& SERIOUS COMMUNICATION DISCONNECT. FedEX AGENT STAPLES also tries to hook customers into the INTERNATIONAL CUSTOMS/DUTY TAX FEE CHARGES SCAM even when they are told that a package is a GIFT with $0.00 VALUE. this is the third time I have had a bad experience. FedEX 3THR33 STRIKES = yoU ARE OUT!!! DHL +& other COURIER COMPANIES are even worse = FedEX SUCK$; but they SUCK the least and that is NOT saying much. UPDATE: FedEX could NOT even get the RETURN RIGHT = it is back in CANADA with "INCORRECT ADDRESS" / NO RETURN ADDRESS after I gave them my address 3 X TIMES = obviously their outsourced foreign CALL CENTER did NOT send the message to FedEX in UK and there is no way to EDIT DELIVERY INSTRUCTIONS online in FedEX ACCOUNT ; I still have no e-MAIL confirmation or instructions on how to get a REFUND on this
UPDATE 20251027: BOX/PACKAGE DELIVERED/RETURNED BOX HAD BEEN OPENED/REPACKAGED; ALL CONTENTS INSIDE BENT/DAMAGED / NO INSTRUCTIONS/REPLY FROM FedEX ON HOW TO GET A REFUND
*UPDATE 20251106: I HAVE CANCELLED/DELETED BOTH MY BUSINESS +& PERSONAL FedEX ACCOUNTS AND WILL NEVER/EVER USE THEM AGAIN!!

The absolute WORST delivery service in Canada. There customer support is at times acceptable, but the delivery drivers are beyond unprofessional. In my decades of having packages delivered by FedEx Canada (not by choice) at least 80% of the deliveries are never attempted. The driver just says no one was home and they take your package to one of their facilities (a 45 minute to 1 hour drive away, each way) and tell you, you can pick it up. I'm sure it makes the work day much easier and shorter for the drivers when you just don't do your job and dump all the packages back at the facility for people to come pick up themselves. The problem is FedEx Canada seems to be well aware of this practice, but doesn't care or care enough to do anything about it. Horrible business practices and completely unprofessional service.

Shipping companies are either bad, worse or THE WORST. Fedex is the absolute worst on every level, from the local shipping depot right on up to, and including, the national customer "service" support. This company is a nightmare...they will cheat you and then you will waste hours (or even days) of your time trying to resolve the problem. While Fedex pretends to offer customer support and a dispute process the entire process is designed to first, cheat you, and then make the dispute process so difficult and time consuming that you are forced give up. STEER CLEAR OF THE THIS COMPANY.

The customer service agent was so rude. I provided my full mailing address, including box number. He couldn't advise anything because I included my box number. To make matters worse, there is a Canada Post Strike and the company did not make contingency plans to deliver to places that they use Canada Post to make the delivery, so remote areas.

These folks don't know how to read, but they can follow Google Maps, that is wrong for my address. I have complained about it to FedEx to no avail. All I need from them is to read the address label and deliver the parcel to that address. Simple request, but apparently it does have its challenges for FedEx.

I give them 4 stars. The customer service is a lot better than it used to be and they were really helpful. My only gripe is the app and online tracking don't match.

FedEx not with the times !!!No real time tracking system. Driver that cannot understand delivery addresses or the written words . Skip the Dishes is far more superior delivery system .Maybe take a lesson to improve your service even if Canada Post is better and there on strike and they still have better communication ! Now I am chasing my order.

FedEx is a very bad company, my experience with it has been very bad, my USA package was delivered to Calgary City, Canada, but I have not received it till today, neither customer service people tell me about it, nor anyone in the office tells me, they say we do not know anything about it, it had my valuables in it which they have lost, but now no one is taking responsibility for it and FedEx is a very useless and very bad courier, no one should send their package through it. I'm waiting pakage 4 months

Few weeks back, my package was returned to the sender (I beleive fedex didn't even try to deliver the package to me, but phone me to come to theier location and pick it up. WOOOOWWWW, is this is what fedex charging the premium charges?. Now there is another priority package with them which suppose to be delivered today before 1:20pm, but its not. Reached out to the customer service only to learn that they will record the call, but don't allow the customers to record the same call(FISHYYYYY). I been told that I need to wait killing my time just waiting for the package. Woundering how FEDEX is still in business in this part of the world in todays era...

It has been 3 days straight waiting for a new cell phone delivery. Was supposed to be delivered priority next day before noon and needed a signature. So by 3rd day waiting I had to go out and I am sure that is when they tried to deliver. Customer service cannot tell you anything that you cannot see on the tracking site. I am not sure how they stay in business to be honest with the lousy service they provide. After 5-6 calls to customer service I have given up and will cancel my order if it does not arrive what will be 6 days after it was scheduled to arrive. Not impressed fedex!!

I had a terrible experience with FedEx delivery. The driver arrived late and then asked me to help them carry and handle my own delivery because they didn’t want to use their tools. It felt like pure laziness and unprofessional behavior.

What makes it worse is that this didn’t happen once — I had the same bad experience with two different FedEx drivers. Instead of doing their job properly, they pushed the work on the customer.

This is unacceptable service from a company like FedEx. I expected professionalism and responsibility, not excuses and laziness.

Package shipping from Barrie, ON to Toronto with estimated shipping time of 1 day. Ended up going across the country to Delta BC and then back again - resulting in a delivery time of 8 days. May as well have used Canada Post - it would have been there sooner! This is the 2nd time (in a row) that this has happened. And trying to speak to ANYONE at this organization is a lost cause. They have THE MOST appalling "customer service".

Fedex delivery for parcel is very inconvenient..they always say they tried even though they never tried to deliver. Everytime I ordered online and they send through Fedex Ialways go and pick at their location never deliver at my door. Very dissappointed.

I needed information about shipping a different kind of package, and the agent gave me no information, and hung up on me entirely. I am left with no answers, and no way to ship an important medical test.

FedEx ignored the invoice value of the product and charged me the incorrect amount of taxes and fees even after I provided all the documents and invoices and clearly indicated the error.
Their "convenience fees" and tax collection methods are nothing short of a money grab. Avoid FedEx.

FedEx has done this a number of times to me. They send a an invoice for taxes and duties for cross boarder shipping weeks and sometimes months later and I try paying it but their payment system isn’t working and it goes to collections. A very dumb and avoidable situation.

Received an international package in Feb. July I get calls from what turns out to be a collection agency who refuse to identify themselves but demand my info. I think it’s scammers. After 17 phone calls from 11 different numbers most of which were just recordings saying my name. They finally decide to say who they are, but won’t tell me what it’s about. I still think it’s a scam because I have never owed money to anyone in my life. Agent agrees to tell me who they collect for..Fedex. I call Fedex and they can’t help me unless I have an invoice number. I have never gotten an invoice. Now I have to call the collection agency to get the number from them because Fedex can’t look it up by the tracking number or my name. I ask why Fedex didn’t call me. “We don’t make phone calls”. Yet you can give my phone number to a collection agency. After 7 phone calls back and forth it is discovered that the invoice and 2 reminder letters had been sent to an incomplete address. They got the package delivered to me in Feb 2025 but could not address the invoice correctly. After all this I find out I have been sent to collections for $15.85 !!!! Imagine having your credit ruined over $15.85 and Fedex being unable to properly address an invoice.
Other companies show right on the tracking number that money is owing and the amount. You can then pay it online or over the phone. Payment is required PRIOR to delivery which means they never need to send invoices weeks later and try to collect. I still have never gotten an invoice, I did get an email receipt for the payment. It’s a funny story to say I was sent to collections over $15.85 but it’s not funny how this colossal mistake on their part affects my credit. DO BETTER FEDEX! I feel like you owe me for what was YOUR ERROR and no fault of my own.