federa.com Reviews 150

TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 140 reviews, most reviewers were unhappy with their experience overall. Many people expressed significant dissatisfaction with the refund process, often citing long delays and difficulties in getting their money back. Customers also frequently encountered issues with payments, with some reporting that their deposits were not returned as expected. However, some people were satisfied with the staff, highlighting specific individuals who were helpful and responsive. These customers often mentioned positive interactions with customer service representatives who assisted them with their inquiries and refund requests.

What people talk about most

Refund

Reviewers highlight ambiguous aspects of refund experiences. While some customers, often assisted by specific... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the helpfulness and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Response time

Users describe ambiguous interactions with response times. While some customers praise quick responses, with... See more

Payment

Reviewers express significant dissatisfaction with the payment process, particularly concerning deposits and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really want to give them 5 stars only because Alex was really good and responding to my questions and allowing me to feel heard... but with all the reviews online that were negative the complaince t... See more

Company replied

Rated 4 out of 5 stars

This review comes after my first experience using Federa. While Customer support was excellent, the auction itself was not an easy-to-use process. In my case, I bid lower on purpose with the intent... See more

Company replied

Rated 4 out of 5 stars

I read through Federa's refund policy carefully, and asked several questions prior to using this auction site. I must say that Federa honored their return policy, which states it could take up to 30 d... See more

Company replied

Rated 4 out of 5 stars

REFUND - I admit I was worried, I did have to make many calls but they promised me to be patient and that they will send back my deposit and they did. Emma was their customer service represen... See more

Company replied



Contact info

2.7

Poor

TrustScore 2.5 out of 5

150 reviews

5-star
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1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

still no refund of $5000 deposit requested more than a month ago

I have been requesting my $5000 deposit to be refunded for over a month now, I made multiple calls and emailed their finance department several times, no response on my email, the customer service phone line each time after long music hold wait told me it will be processed in a couple days, but nothing happening still after a month. We need to hold this business responsible.

5 June 2025
Unprompted review
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Reply from federa.com

Hello S Lou, we've looked into your case and this issue has been fully resolved.

Rated 1 out of 5 stars

Federa home app is a scam

Federa home app is a scam. I bid $185,016 on a home and they said I lost, "Reserve not met". I found out the next day the home sold at a legit auction for $177,800. This occurred on May 14,2025. I am still waiting on my deposit refund as of May 23. My credit card company is investigating and I finally received my refund May 29th.

12 May 2025
Unprompted review
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Reply from federa.com

Hello Betty, we can confirm that your issue has been fully resolved. Federa is a legitimate company and we operate with full transparency.

Rated 1 out of 5 stars

They have not returned my 10k deposit

They have not returned my 10k deposit! They keep trying to take down my reviews and say it’s part of a winter update which is not true. They have not resolved everything do not trust

17 April 2025
Unprompted review
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Reply from federa.com

Hello Adam, your issue has been fully resolved. Federa is a legitimate company in compliance with all regulatory standards. We take customer concerns seriously to provide a positive experience.

Rated 1 out of 5 stars

they are not returning deposit

they are not returning deposit. giving run around

i had to go through my bank to open investigation to get my money if i didn't do that they were still holding my money stay away from them they are scammers

8 May 2025
Unprompted review
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Reply from federa.com

Hello, your issue has been fully resolved and a refund has been processed

Rated 1 out of 5 stars

SCAM SCAM SCAM

Here again since I can’t respond to the previous comment. The issue haven’t been resolved and I still don’t have any refund.
This company is a SCAM and its not returning my money after more than 3 months.
PLEASE STAY AWAY! SCAM

3 February 2025
Unprompted review
federa.com logo

Reply from federa.com

Hello Oscar, your concern has been addressed and we can confirm this issue has been fully resolved.

Rated 1 out of 5 stars

Federa.com is a scam?

It has been almost two months since I requested the return of my $20,000 deposit. Support and finance team keep promising that it will be sent as soon as possible, but nothing has happened. This business appears to be a SCAM

28 February 2025
Unprompted review
federa.com logo

Reply from federa.com

Hello Claudio, your issue has been fully resolved and taken care of. Federa is a legitimate company operating in compliance to all real estate standards.

Rated 1 out of 5 stars

They scammed be for 10,000 don’t call…

They scammed be for 10,000 don’t call for it too. This is my second review they tried to get the first one removed do not deposit a dollar I’ve been trying to get my money back for over a month. It is not because of their update they do this to everybody year around!!

6 May 2025
Unprompted review
federa.com logo

Reply from federa.com

Hello Adam, this issue has been addressed and fully resolved. Federa is a legitimate company and we are dedicated to full transparency.

Rated 1 out of 5 stars

SCAM

It has been almost two months since I requested the return of my $20,000 deposit. Emma keeps promising that it will be sent as soon as possible, but nothing has happened. This business appears to be a SCAM

12 March 2025
Unprompted review
federa.com logo

Reply from federa.com

We sincerely apologize for your recent experience. This issue was related to our Winter '24 platform upgrade, designed to deliver enhanced performance and reliability. It has now been fully resolved. We appreciate your patience and remain committed to providing an exceptional experience.

Rated 1 out of 5 stars

Multiple reviews warn that they do not…

Multiple reviews warn that they do not return deposits in a timely manner. They say it can take up to 30 days. However my $10,000 deposit is still not returned and it has been over 30 days. Be warned that you may need to keep following up and may not get your deposit back. Hopefully I'll get it back soon.

28 March 2025
Unprompted review
federa.com logo

Reply from federa.com

We sincerely apologize for your recent experience. This issue was related to our Winter '24 platform upgrade, designed to deliver enhanced performance and reliability. It has now been fully resolved. We appreciate your patience and remain committed to providing an exceptional experience.

Rated 1 out of 5 stars

This is a scam

This is a scam. Do not put your money here — you will lose it. They never refund your deposit.
I trusted this process because the property was listed on the MLS, thinking it was legitimate. But after making me wait over 30 days for a refund, they stopped answering calls and emails.
I’ve been on hold for over an hour, multiple times, and no one ever answers. This is completely unacceptable and unprofessional.

People need to be aware — do not trust this company. I’m already taking further action.

21 March 2025
Unprompted review
federa.com logo

Reply from federa.com

We sincerely apologize for your recent experience. This issue was related to our Winter '24 platform upgrade, designed to deliver enhanced performance and reliability. It has now been fully resolved. We appreciate your patience and remain committed to providing an exceptional experience.

Rated 1 out of 5 stars

federa.com is a scam i am a realtor in…

federa.com is a scam i am a realtor in the orlando market they gave me 3 listings i had hundreds if people intrested which i found odd. i did more research i found i bunch of stuff against them. feel free to contact me i will share my evidence with you for free.

i read the responce what does a system upgrade has to do with federa being a shady company.

30 November 2024
Unprompted review
federa.com logo

Reply from federa.com

We sincerely apologize for your recent experience. This issue was related to our Winter '24 platform upgrade, designed to deliver enhanced performance and reliability. It has now been fully resolved. We appreciate your patience and remain committed to providing an exceptional experience.

Rated 1 out of 5 stars

Got scammed out of my deposit & still waiting for refund

How can I give this federa less than 1 star!!!
It’s been over 7 months and im still waiting for my $5,000 deposit after not winning their “auction”.
After numerous emails back and forth they blame it on their payment company “stripe” and when I contacted stripe they never got any request.

This company is scammy and I don’t write negative reviews but I don’t want anyone to lose money. Please be careful. Personally I would not recommend doing ANY business with this company. Just try calling them and pretend to ask for a refund and see where it gets you and how long it takes for a response..that will tell you all you need to know.

28 April 2024
Unprompted review
federa.com logo

Reply from federa.com

We sincerely apologize for your recent experience. This issue was related to our Winter '24 platform upgrade, designed to deliver enhanced performance and reliability. It has now been fully resolved. We appreciate your patience and remain committed to providing an exceptional experience.

Rated 1 out of 5 stars

Federa is a scam.

Federa is a scam.
They were very quick to intake my $1500 deposit in minutes.
Their so called website that gives you acsess to real-estate auctions was showcasing houses that were technically scheduled but had been paid off so they were removed from the county list. However federa was so called showing the auction was on and bidding was continuing that is when I realized these guys are putting on fake bids. So I tried to get my money back. And right away the website said it will take 30 days which already was a red flag. So I waited a month and no payment came through. I called them at 18665818268 and they claimed to have an issue with stripe and after pushing for an answer they said I would get paid end of November. 2 weeks past no payment I call again and mInd you once they know your number they keep you waiting an hour until they answer so you need to try from a new phone number. And it's always the same lady answering so after 2 times she comes up with the excuse that they have a banking issue. She did admit that they can receive payments but can't process refunds which I find to be ridiculous at least be a good liar. She kept on saying your payment will come... it's all lies.
I'm still waiting for my refund and it's almost 8 weeks. Every part of this screams its a scam stay away!

16 October 2024
Unprompted review
federa.com logo

Reply from federa.com

We sincerely apologize for your recent experience. This issue was related to our Winter '24 platform upgrade, designed to deliver enhanced performance and reliability. It has now been fully resolved. We appreciate your patience and remain committed to providing an exceptional experience.

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