Extremely disappointing and unprofessional. Cancelled event, refund promised, ignored ever since
Absolutely appalling experience with Feast Events.
My Feast on Cloud 9 event was cancelled on 27th July. I was then told that my refund had been processed on 31st July and would reach my account no later than 14th August. It is now 24th August and I still have not received my money.
Despite numerous emails, I have been completely ignored. I have also repeatedly tried calling the number they specifically provided for customers to contact regarding issues with cancelled events, but have been unable to get through.
The lack of communication and professionalism has been extremely disappointing. I was relying on these funds to arrange an alternative experience for my best friend’s 30th birthday, which I have now been unable to do.
Being told that a refund had been processed, only for the money not to arrive and for the company to then stop responding, is completely unacceptable. I have now been left with no choice but to escalate the matter further.
I would strongly advise others to think carefully before booking with this company.







