What a wonderful Company to deal with! I bought quite an expensive kettle a little under 2 years ago. Unfortunately, the on/off switch became defective and I emailed Favros with my grievance. To be ho... See more
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I was not 100% sure about Favros. The price seemed too good. However, the Tefal Air Fryer arrived on time, was definitely new ( not refurbished) and it works perfectly. Delivered ahead of expected... See more
First time using Favros. Excellent price & service. Delivery a bit troublesome from FedEx but got parcel on 3rd day. That however doesn't reflect on Favros. Will use again
I hadn’t heard of this company before I placed my order so I was a bit concerned as to if my item would arrive, but I needn’t have worried because it arrived at lightning speed. Because my husband o... See more
Company details
Written by the company
favros.co.uk - Excellence, Delivered.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- sales@favros.co.uk
- favros.co.uk
4.7
Excellent
282 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Did not arrive
Did not arrive the fish oil tablets. They were not even dispatched. Got a refund
3 November 2025
Reply from favros.co.uk
We’re really sorry about the inconvenience caused. Your order couldn’t be dispatched due to an unexpected stock error, and as soon as we identified the issue, we processed a full refund for you.
Thank you for your understanding, and our sincere apologies again.
Great customer service pity the
Great customer service pity the. Delivery let them down not their fault
3 November 2025
Fast delivery
Fast delivery, no problems encountered during ordering process.
Happy with my new bamboo hybrid pillows. Will definitely use favros again.
26 October 2025
Excellent service and competitive price
20 October 2025
Don't buy if you have a balcony or roof terrace
Unknown to me you acted as agent for Keter who only deliver to front door and claim not to be insured for entry. I would not have bought it had I known. How am I supposed to get the thing up 4 floors when it weighs so much. Has no-one heard of oof terraces and balconies?
13 October 2025
Reply from favros.co.uk
Thank you for your feedback. We’re very sorry to hear about your disappointment with the delivery service. As mentioned in our previous communication, we’ve already forwarded your concerns and raised this issue directly with our supplier, Keter.
Please note that Keter arranges delivery through their chosen courier, and unfortunately, we don’t have control over their delivery procedures or insurance policies. We completely understand how inconvenient this must have been for you and truly regret the frustration it has caused.
Your feedback is valuable, and we’ve shared it with Keter to help improve their delivery experience for future customers.
Prompt Dispatch Time and Speedy DeliveryPrice of item was competitive and…
Price of item was competitive and online product description was accurate. Ordering process was easy and once ordered, confirmation of order was prompt and clear. The item was received in good condition and within a day or so after placing the order. Thank you for an excellent experience from a very grateful customer.
6 October 2025
Great price and speedy delivery!
6 October 2025
Fast free delivery
Fast free delivery, good product. Positive return experience in past
2 October 2025
Super fast delivery
Super fast delivery, ordered item late on a Monday evening and it arrived Wednesday, no damage to packaging and was fully as expected.
30 September 2025
Goods never received!
Was informed goods had been despatched but to date they haven’t been delivered! Sent e-mail to chase Order but received no response - Will not use this Company again!
** As a update FAVROS have now contacted me and are going to replace the item at no extra cost - So I accept mistakes do happen and retract my initial remarks towards them **
23 August 2025
Reply from favros.co.uk
Hello Lindsay,
We’re very sorry to hear about the issues with your delivery and completely understand your frustration. We have already contacted you directly regarding this matter and explained that, according to the tracking, your parcel has not moved since 27th August. We have raised an investigation with Evri to locate it.
In the meantime, we have offered you two solutions so this can be resolved without further delay:
We can resend your original order at no extra cost, or
We can issue you a full refund.
Please reply to our email or contact us directly at sales@favros.co.uk
so that we can proceed with the option you prefer.
Once again, we apologise for the courier’s failure in this case and want to reassure you that we are a legitimate business and are committed to making this right.
Kind regards,
Customer Support
favros.co.uk
Thanks Favros for delivering on your…
Thanks Favros for delivering on your promise! Very impressive ta
12 August 2025
Bought a Keter garden planter
Bought a Keter garden planter - very good price and delivered much quicker than expected. Would definitely recommend.
30 July 2025
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