What a joy to find fatface! Visited the shop in York and I was like a child in a sweet shop, the variety of styles , and fabrics. Loved the knitwear especially. Good quality garments at competitive pr... See more
Company replied
Location
Switch location28/29 1/3 High Ousegate, Nessgate, YO1 8RX York, North Yorkshire, GB
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See what reviewers are saying
Plenty of choice in both selection, quality and price. Sizing in order which helps. Helpful friendly staff. Great sized changing
Company replied
I’ve shopped with Fat Face for 16 years. Excellent men’s clothing for casual or outdoors.Online ordering and returns service is fantastic.Order 2 sizes and send back the one that doesn't fit. One of t... See more
Company replied
I normally like Fatface. However, recently I bought a sweater (Ali Natural Argyle Knitted Jumper) for £59 which turns out to be uncomfortable and not warm. Based on reviews published reviews I was... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
28/29 1/3 High Ousegate, Nessgate, YO1 8RX, York, North Yorkshire, United Kingdom
- 01904 635788
4.6
Excellent
331 reviews
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Tried to return something I bought in…
Tried to return something I bought in the sale only to be told that I had a 15 day return period. Not made clear in store and email receipt went to junk folder. Very poor.
2 February 2024
Unprompted review
Reply from FatFace - YORK 2
Hello Peter
Thank you for your email,
I am so sorry to hear of your recent experience with us.
Please contact us at customerservices@fatface.com so we can discuss this further with you.
EP
Great selection
Great selection, particularly of sale items. Lovely helpful staff and the store is dog friendly which is a bonus.
21 January 2024
Reply from FatFace - YORK 2
Good morning,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our York store to be so helpful when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
Quick refund
Purchased 2 pairs of Brooke jeans
10 too small 12 too big sadly returned but received my refund into my bank in 2 days marvellous
24 January 2024
Reply from FatFace - YORK 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our service.
We are sorry to hear these items were not suitable on this occasion, we look forward to welcoming you back soon.
Take care. -GM
LOVELY S/A
LOVELY, HELPFUL FEMALE SALES ASST. GOOD SALE PRICE [IF NOT EASY TO FIND ON LABEL]
25 January 2024
Unprompted review
Reply from FatFace - YORK 2
Hello Neil
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
17 January 2024
Reply from FatFace - YORK 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so pleased to hear your feedback regarding service.
Have a great weekend. -GM
Best quality
Ordered some men's land drover PJ shorts online, came quickly and as always, they had amazing quality. Will definitely continue buying from here - can't fault Fatface!
6 January 2024
Reply from FatFace - YORK 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - YORK 2
Hello Stewart
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Reply from FatFace - YORK 2
Hello there
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Good shirt at a good price in the sale
3 January 2024
Reply from FatFace - YORK 2
Hello Susan
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, RL
Love fat face
Love fat face. I ordered a top, it didn’t suit me but fat face refunded the money and postage. No questions asked - Brilliant!
2 January 2024
Reply from FatFace - YORK 2
Good Morning Pauline,
Thank you for taking the time to leave us a review!
I am sorry to hear the top wasn't quite the right fit on this occasion! Thrilled to hear you had a positive experience in regards to your return and refund! We love to hear such positive experience from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
Reply from FatFace - YORK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - YORK 2
Hello Joanne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service from the staff in store…
Great service from the staff in store and easy to order online
29 December 2023
Reply from FatFace - YORK 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encounter such a pleasant experience when visiting our York store. I will be sure to pass your comments on to the team.
All the best, MM
Happy with experience
Ordering was easy and sweater came to US in 5 working days as promised. Colors are nice and fits well. Sweater seems to be well made.
22 December 2023
Reply from FatFace - YORK 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Delighted once more Fatface
Received my order quicker than expected after ordering on 23 December. Was delighted with all items as they were discounted in the sale. I had just been looking at the scarf a week or two earlier in a Fatface shop and so was pleased that I was able to buy it cheaper.
My husband loved his jumper with the zipped neckline. He has a finer one but this one is thicker and warmer.
The ‘Vera’ hat looked good with my long puffer coat and my new scarf.
27 December 2023
Reply from FatFace - YORK 2
Hello Dorothy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Standard of staff in York very poor and lacking in knowledge of purchasing practice.
Assistant not helpful at all. Was left to my own attempts to find a sweater that was in the window. She could have suggested to see what size the sweater in the window was and find out if I could buy it. She stood and thought for so long I gave up, put all my other purchases back that I was intending to buy and left the shop. Ordered said sweater on line instead.
21 December 2023
Reply from FatFace - YORK 2
Hi there, sorry to hear you didn't have a positive trip to our York store - I will be sure to pass this feedback on for internal review.
Take care, LE
Amazing clothing!
18 December 2023
Reply from FatFace - YORK 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - YORK 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new purchase. I hope you continue to love our products as much as we do.
All the best, MM
Great fitting dress at a great price
Great fitting dress at a great price. Just love Fatface.
12 December 2023
Reply from FatFace - YORK 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order. I hope you continue to love our products just as much as we do.
All the best, MM
Fantastic baseball cap
I bought my husband a baseball cap and he loves it so I bought another one for him so he has two.
11 December 2023
Reply from FatFace - YORK 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new purchase. I hope you continue to love our products as much as we do.
All the best, MM
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