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FatFace - WITNEY2 Reviews 95

TrustScore 4.5 out of 5

4.6

Unit 1A Marriotts Walk, OX28 6GW Witney, Oxfordshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Such a wide selection for men and women, and everything I have bought lasts for years so is a good investment. On our last visit the assistant was so friendly and helpful and she deserves a special me... See more

Company replied

Rated 5 out of 5 stars

The charming young, male customer service adviser who ACTIVELY took an interest in my request, then went to the back of the shop to find exactly the item I had seen previously. I ended up... See more

Company replied

Rated 4 out of 5 stars

Staff at this store are always helpful and cheerful. Cloths bought are of a good quality and sizing is accurate. Buying online the website is well designed and clothing displayed well on the models. V... See more

Company replied

Rated 5 out of 5 stars

Ordered slippers online for myself and my daughter ordered one of the pairs in a size that was too small. Took them back to my local store who handled the return and within two daysthe return had been... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 1A Marriotts Walk, OX28 6GW, Witney, Oxfordshire, United Kingdom

  • 01993 708743

4.6

Excellent

TrustScore 4.5 out of 5

95 reviews

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Rated 5 out of 5 stars

Good service

Good service, good products

7 May 2026
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Reply from FatFace - WITNEY2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Great value

Such a wide selection for men and women, and everything I have bought lasts for years so is a good investment. On our last visit the assistant was so friendly and helpful and she deserves a special mention, well done!

7 May 2026
FatFace - WITNEY2 logo

Reply from FatFace - WITNEY2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Excellent

Excellent buy. The sweater is lovely and the nightshirt comfortable. They were both reasonably priced in the sale.helpful staff as always in this store.

1 February 2026
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Reply from FatFace - WITNEY2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

The female member of staff in the…

The female member of staff in the Witney store, was so helpful and dare I say her maturity to engage and offer some fashion advice was refreshing.

15 January 2026
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Reply from FatFace - WITNEY2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy to use website and great service…

Easy to use website and great service when I collected the item

7 January 2026
FatFace - WITNEY2 logo

Reply from FatFace - WITNEY2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Easy to use all good

13 December 2025
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Reply from FatFace - WITNEY2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 1 out of 5 stars

Order a top

Order a top. I have paid for it,but it never arrived. It just says that it's awaiting dispatch.

5 September 2025
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Reply from FatFace - WITNEY2

Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE

Rated 5 out of 5 stars

The staff in fatface are always…

The staff in fatface are always helpful. I love the clothes.

4 September 2025
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Reply from FatFace - WITNEY2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Witney the perfect store!

The Witney store staff are are so friendly. We love going there with our dog Wilma.

2 September 2025
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Reply from FatFace - WITNEY2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great range of clothing etc

Great range of clothing etc. Easy to order online. Friendly staff

26 August 2025
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Reply from FatFace - WITNEY2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

All delivered on time & I’m pleased…

All delivered on time & I’m pleased with my purchase!

14 August 2025
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Reply from FatFace - WITNEY2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Online orders sent to local shop.

When my first large order came some were wrong size but I returned to local shop & reordered. Next order was perfect

15 August 2025
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Reply from FatFace - WITNEY2

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very nice jacket

Very nice jacket, bought in the sale so excellent value. It will get good use.
Lovely staff as always. 😊

8 July 2025
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Reply from FatFace - WITNEY2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great experience ordered couple things…

Great experience ordered couple things in sale and got them within two days great service thanks 😊

8 July 2025
FatFace - WITNEY2 logo

Reply from FatFace - WITNEY2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great

Very helpful and efficient

1 July 2025
FatFace - WITNEY2 logo

Reply from FatFace - WITNEY2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy ordering

Easy ordering, quick delivery to store for collecting, all good as described , friendly staff In store, super quick refunds.

6 May 2025
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Reply from FatFace - WITNEY2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Lovely clothing and handy click and…

Lovely clothing and handy click and collect service

29 April 2025
FatFace - WITNEY2 logo

Reply from FatFace - WITNEY2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 5 out of 5 stars

Perfect

As always, great quality and service from the fatface staff

19 April 2025
FatFace - WITNEY2 logo

Reply from FatFace - WITNEY2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! CT

Rated 5 out of 5 stars

Efficient return process

Ordered slippers online for myself and my daughter ordered one of the pairs in a size that was too small. Took them back to my local store who handled the return and within two daysthe return had been processed and I had ordered the correct size. These were delivered to the store within two days. I was able to complete all transactions within a week..... very efficient service!

10 March 2025
FatFace - WITNEY2 logo

Reply from FatFace - WITNEY2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT

Rated 5 out of 5 stars

Easy to order and kept updated with…

Easy to order and kept updated with emails about the delivery to store. Polite cheerful service on collection.
Jacket wrapped well.

4 February 2025
FatFace - WITNEY2 logo

Reply from FatFace - WITNEY2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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