First and foremost communication. An online system that works and staff in shops that are genuinely lovely. Having just left a market competitor who's staff were completely ignorant to the presence... See more
Company replied

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First and foremost communication. An online system that works and staff in shops that are genuinely lovely. Having just left a market competitor who's staff were completely ignorant to the presence... See more
Company replied
Bought pyjama top online ease of use online! And click and collect very efficient !
Company replied
Super easy website to use , love the fact that there are lots of pictures often on 2 different shapes of model and suggestions for how to style the items too items are dispatched really quickly and c... See more
Company replied
Really friendly staff! I came in to exchange a dress that was brought as a present, I had my little one with me in the buggy which is never easy when you’re trying to try on clothes! But a helpful mem... See more
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
28 High Street, SO23 9BL, Winchester, Hampshire, United Kingdom
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Friendly helpful staff, male section could be bigger although this may be a limitation of the shop size.

Reply from FatFace - WINCHESTER
Love my heather cardigan in blush pink! Lots of compliments. Looked great with a black denim skirt.

Reply from FatFace - WINCHESTER
Always an excellent service from Winchester and Whiteley branches thank you. Love my longline puffer coat v flattering and love wearing it. Thank you for your help ordering a size that was out of stock online. :)

Reply from FatFace - WINCHESTER
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