Banner for FatFace - WIMBORNE

FatFace - WIMBORNE Reviews 154

TrustScore 5 out of 5

4.8

17 The Square, BH21 1JA Wimborne�Minster, Dorset, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Always efficient. I order and pay online and collect from my local store. The people in the shop are friendly and efficient. The goods are always good quality. I can't resist the socks.

Company replied

Rated 5 out of 5 stars

Everyone needs a Dionne when they are looking for an outfit. Just had a personal shopping experience with her at the Wimborne branch and she is amazing. I live in jeans and jumpers, she managed to coa... See more

Company replied

Rated 2 out of 5 stars

Shocking service. Ordered a coat as didn’t have my size, woman on till wasn’t sure if she had ordered it or not but I had to pay then wait and see if it arrived, it did not went back to store to be t... See more

Company replied

Rated 5 out of 5 stars

I ordered a Sussex jacket on line to be delivered to my local Fat Face. It was delivered before the estimated time of a week and I had a couple of emails keeping me informed. I picked it up from the s... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 17 The Square, BH21 1JA, Wimborne�Minster, Dorset, United Kingdom

  • 01202 856248

4.8

Excellent

TrustScore 5 out of 5

154 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and always efficient

Always efficient. I order and pay online and collect from my local store. The people in the shop are friendly and efficient. The goods are always good quality. I can't resist the socks.

15 May 2026
FatFace - WIMBORNE logo

Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great quality clothing as aways and…

Great quality clothing as aways and very friendly staff.

4 May 2026
FatFace - WIMBORNE logo

Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great customer service

Great customer service

30 April 2026
FatFace - WIMBORNE logo

Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars
FatFace - WIMBORNE logo

Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Everyone needs a Dionne

Everyone needs a Dionne when they are looking for an outfit. Just had a personal shopping experience with her at the Wimborne branch and she is amazing. I live in jeans and jumpers, she managed to coax me out of those and into outfits for a couple of big events that I feel comfortable in. Nothing was too much trouble and she managed to get everything in plus size petite for me. Go and see her if you need a wardrobe upgrade.

14 April 2026
Unprompted review
FatFace - WIMBORNE logo

Reply from FatFace - WIMBORNE

Hi Susara,
Thank you so much for sharing this - what a lovely review!
We are so pleased to hear Dionne was able to help you find outfits you feel comfortable and confident in. We will be sure to pass your kind words on to her and the Wimborne team - it will absolutely make her day.
Thanks again, and enjoy your new looks!
LE

Rated 5 out of 5 stars

The staff at wimborne are helpful and…

The staff at wimborne are helpful and cheerful (which is rare in many shops now)
I also like that (at 5') they have a good selection of shorter length dresses (also extremely rare in most shops), so I bought two as they looked great

12 April 2026
FatFace - WIMBORNE logo

Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I ordered a Sussex jacket on line.

I ordered a Sussex jacket on line to be delivered to my local Fat Face. It was delivered before the estimated time of a week and I had a couple of emails keeping me informed. I picked it up from the store with no problems. The ordering and delivery was seamless and I absolutely love the jacket which is good quality, fits well and is stylish and I love the collar with a hood inside.

15 March 2026
FatFace - WIMBORNE logo

Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very happy customer

Excellent quality product and very efficient service

16 March 2026
FatFace - WIMBORNE logo

Reply from FatFace - WIMBORNE

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM

Rated 5 out of 5 stars

Good service

Speedy delivery and kept informed about status

27 January 2026
FatFace - WIMBORNE logo

Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Order arrived quickly staff helpful and friendly

Order arrived quickly, Fat Face Wimborne is a great store really helpful and friendly assistants. My favourite shop and always a great experience

30 January 2026
FatFace - WIMBORNE logo

Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Friendly

Friendly, efficient staff, no issues!

24 January 2026
FatFace - WIMBORNE logo

Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

The sale after Christmas this season is…

The sale after Christmas this season is amazing. Thank you so much, I half changed my wardrobe 🥰

16 January 2026
FatFace - WIMBORNE logo

Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent customer service given by the…

Excellent customer service given by the Wimborne Branch of FatFace. Always helpful and polite. Quality of clothes very good and value for money. Lovely colours and styles offer numerous choices. Only disappointing thing is that children clothes have been discontinued in store. I greatly enjoyed purchasing beautiful clothes for my grandsons in this store before this choice was removed.

7 January 2026
FatFace - WIMBORNE logo

Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very pretty bracelets

Very pretty bracelets , bought online in the sale , arrived very quickly.

7 January 2026
FatFace - WIMBORNE logo

Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great quality

Easy ordering, great quality clothing, staff in store helpful and friendly

19 December 2025
FatFace - WIMBORNE logo

Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Quick & easy purchasing experience

Purchased 4 items online which I collected from local store. Took home, tried on and returned 2 items to the store which were refunded within a couple of days.
Very happy with purchases - great to find jeans that have a sensible ‘short’ length,,, as much as I would love to have a 32 or 34” leg, that’s not going to happen.
Friendly staff in store and treats were gratefully received by my dog.

12 December 2025
FatFace - WIMBORNE logo

Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Bought dressing gown as a gift ….

Bought dressing gown as a gift ….. alll seems good but not given yet!

9 December 2025
FatFace - WIMBORNE logo

Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great staff

Great staff. Always helpful and friendly. Love your product so win, win for me.x

9 December 2025
FatFace - WIMBORNE logo

Reply from FatFace - WIMBORNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look