Lovely shirt, same size as my other Fat Face shirts but this one was undersized,so had to return. Asked to try for next size up but unfortunately all out of stock.
Company replied
Location
Switch locationUnit E5 Whiteley Village Shopping Centre, PO15 7PD Whiteley, Hampshire, GB
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See what reviewers are saying
I collected an online order at your Whiteley store where I found the staff were efficient, helpful & friendly There was a good selection of stock in-store, I bought a nice top, (lovely soft cotton)... See more
Company replied
I made the mistake of ordering two of the same item on line! When I collected in store I explained what I had done and they immediately sorted the return and refund within minutes. The shirts I bought... See more
Company replied
A good selection of clothes for different adventures. The company has always had good quality & styles that lasts. Easy website to use. Shame some local stores had to close, like Southsea. Nice size... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit E5 Whiteley Village Shopping Centre, PO15 7PD, Whiteley, Hampshire, United Kingdom
- 01489 557170
4.7
Excellent
196 reviews
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Satisfied customer
Ordered on line which was very straightforward and collected at store In Whitely. Assistant there was very helpful and obliging. First class service.
31 August 2023
Reply from FatFace - WHITELEY
Hi Patricia, it's so lovely to hear that the staff in our Whitely store provided such a great service. I'll make sure your feedback makes its way back to them. We hope you love your new shorts! Take care, CD
Happy Customer!!
I ordered several items and the service I've received has been very good. The quality of the clothes is excellent and would recommend.
29 August 2023
Reply from FatFace - WHITELEY
Hi Marie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good product and very helpful staff
24 August 2023
Reply from FatFace - WHITELEY
Good afternoon, Peter
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Whiteley store.
Take care, JB
Good quality men’s polo shirt
Lovely mens polo shirt good quality cotton husband very pleased with it
We have ordered another colour
14 August 2023
Reply from FatFace - WHITELEY
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Have never been disappointed with all…
Have never been disappointed with all that I’ve brought.
15 July 2023
Reply from FatFace - WHITELEY
Good afternoon, Wendy
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Great product and sizing just right …
Great product and sizing just right for me.
Consistently good service for buying returns.
Friendly staff at local branch.
6 June 2023
Reply from FatFace - WHITELEY
Thank you for your review. We deeply appreciate your feedback and we are thrilled to hear of your positive shopping experience with us. We will pass your comments over to our amazing team in store! We look forward to welcoming you back soon! - RS
Larger sizes on-line…
Was so pleased to find that larger sizes were available on-line. Saw a dress in store and order was easy to place on-line. Dress was a perfect fit and am really pleased with it. This has encouraged me to look out for other items in store even if they only stock smaller sizes.
31 May 2023
Reply from FatFace - WHITELEY
Good afternoon, Jackie
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Whiteley store.
Take care, JB
Good online service and customer…
Good online service and customer service at store also good.
8 May 2023
Reply from FatFace - WHITELEY
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
I ordered a jumper & rugby shirt both…
I ordered a jumper & rugby shirt both size xxl only the jumper fitted perfectly but rugby shirt was way too big ….& I was unable to order a smaller one
9 May 2023
Reply from FatFace - WHITELEY
Hello Allison
Thank you for taking the time to leave your review.
I am sorry to hear that you found our sizing inconsistent. I will be sure to pass your feedback on to all relevant departments for their consideration and attention.
Thank you, LE
Easy to order online but had to guess…
Easy to order online but had to guess on short length and glad I did as picture shown, the length were slightly longer which was a good thing.
Store near me and pick up was quick.
9 May 2023
Reply from FatFace - WHITELEY
Hi Darin
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Item lost by store & tried to refund wrong amount
Ordered an item for store collection. Arrived at store 4 days after getting confirmation the item had arrived. The sales assistant found the item on the computer & marked it as complete but when they went to get the order they couldn't find it. They spent about 10 minutes searching while I waited with my 1 year old. Couldn't find it. My son was then starting to get a little fidgety which was adding to the frustration & what should have been a 2 minute trip into store took about 15/20 minutes. Manager spoke to me & said if she could take my contact details so she could call me when the item was found. I asked for a refund as how did I prove I didn't collect it seeing as they marked it off the computer already. So manager proceeded with a refund but value was £5 less. When I said no I paid £25 not £20 she said no it would be that price because of the additional 20% sale on. I said no I did pay £25 & proceeded to show her the emails as proof. I'd bought the item before the additional 20% sale had started. Finally got my refund. The only silver lining is that I then reordered the item, which was fortunately still in stock, at the discounted price if £20 but I ordered for home delivery because I did not trust sending it to store again! Left a bit of a sour taste after the experience because I do like Fatface clothing but just feel frustrated. So glad the item hadn't sold out!!
30 April 2023
Reply from FatFace - WHITELEY
Good Morning Nikki
Thank you for your review.
I am so sorry to hear of your recent experience with your Click and Collect order. I have flagged this with the appropriate department to look into further internally so the appropriate action can be taken to ensure this does not happen again.
I hope you have a lovely day.
EP
Didn’t know order was in
After being emailed my order was in its way to my chosen store, I waited and waited, 6 days later I happened to be near the store so called in as no email saying order was there, lucky I did as was there waiting, sales assistant surprised I didn’t get an email informing me. Not sure how that happened
29 April 2023
Reply from FatFace - WHITELEY
Good Morning Tina
Thank you for your review.
I am so sorry to hear that you did not receive a email regarding your parcel. I have flagged this with the appropriate department to look into further internally to ensure that this does not happen again.
EP
Shirt did not fit so I returned it to…
Shirt did not fit so I returned it to store where I spent five times the original amount on other items. Sneaky🤪.
29 April 2023
Reply from FatFace - WHITELEY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I'm a size 20 and live the fact i can…
I'm a size 20 and live the fact i can get a well made item with desent material. I'm very happy to pay a bit more for good quality. Always manage to get what I want in the sales too. I use home delivery and store delivery. I pick up from the whiteley store, Fareham where the staff are very friendly and always ask if you would like help everytime I go in.
25 April 2023
Reply from FatFace - WHITELEY
Hi Debbie,
Thank you for this lovely review!
We are so passionate about providing great quality clothes for people of all shapes and sizes. So it is amazing to hear that you are loving our products and that you have had such positive experience.
Thank you for being a loyal customer of ours!
All the best,
JH
Poor service
Over charged took a week to be refunded. Item I ordered was not available when I went to the store but as soon I left I had an email telling me to come and pick it up
16 April 2023
Reply from FatFace - WHITELEY
Thankyou for your review, we are very sorry to read you were overcharged but hope this has now been sorted for you. If there is anything else we can support with please get in touch by emailing us at customerservices@fatface.com or calling us on 0330124000 - Take care, BP
The dress was great
The dress was great . Collection easy and quick. Goods arrived quickly.
16 April 2023
Reply from FatFace - WHITELEY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Shop staff really friendly and helpful
Shop staff really friendly and helpful. Purchased two shirts. Great quality and fit as usual from Fat Face.
16 April 2023
Reply from FatFace - WHITELEY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Good quality jeans with free click and…
Good quality jeans with free click and collect that was very fast. Friendly staff in store. Lots of info on the jeans online really helped me choose the correct type.
12 April 2023
Reply from FatFace - WHITELEY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Just excellent service on delivery I…
Just excellent service on delivery I returned one item to the shop in Whiteley where they were helpful and polite
5 April 2023
Reply from FatFace - WHITELEY
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! CD
Reply from FatFace - WHITELEY
Good morning,
Thank you for taking the time to post your review. I am glad that you found our click and collect service to be straight forward. I hope you continue to have a pleasant experience when shopping with us.
Take care, MM
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