Lovely dress, saw it in a shop in Wells- Somerset but didn’t purchase. Got back home in Hampshire and regretted it so looked online and found it. Purchased and not disappointed it’s a lovely cut and... See more
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Great store and staff helped me when I could not load a discount card due to no phone signal
Company replied
Prompt delivery to store as promised. Friendly welcoming staff. Garment fits well and looks good. Too early to comment on useability, wear etc. Well satisfied so far.
Company replied
The staff at the Wells store are always so very helpful and friendly. I had ordered a blouse online to be delivered to the store so I was able to try it on. Sadly, for the first time ever, I was disap... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
31 High Street, BA5 2AA, Wells, Somerset, United Kingdom
- 01749 670173
4.7
Excellent
70 reviews
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Very helpful staff
Great store and staff helped me when I could not load a discount card due to no phone signal
13 May 2026
Reply from FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff were very friendly and helpful
Staff were very friendly and helpful, I found exactly what I was looking for.
30 April 2026
Reply from FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love fat face clothes always wash nice…
Love fat face clothes always wash nice and look nice
30 April 2026
Reply from FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I bought a handbag in the sale.
I bought a handbag in the sale.
I realised it would not be big enough. So returned for a refund. Which was very simple.
26 April 2026
Reply from FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Took three goes to get the sizing
Took three goes to get the sizing. 16 regular too long. 16 short too big. 14 short just right. Annoying that none of the local stores stock short length.
22 March 2026
Reply from FatFace - WELLS
Hello Jude, thank you for your review. I am sorry to hear the sizing wasn't quite right for you. If you need anything further, please email fatfacereviews@mail.fatface.com and a member of our team will be able to help. Take care, CM
Returns are so easy if you collect from a store!
The staff at the Wells store are always so very helpful and friendly. I had ordered a blouse online to be delivered to the store so I was able to try it on. Sadly, for the first time ever, I was disappointed by my choice! However, a look around the store ensured I found a sweater which I liked a great deal more - for exactly the same price: £30 refund, £30 paid ('simples'!!)
6 January 2026
Reply from FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - WELLS
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Reply from FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very helpful assistance whilst in store
Very helpful assistance whilst in store
Top quality goods as always
20 December 2025
Reply from FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely jumper but cover all was much…
Lovely jumper but cover all was much too big Child’s size large
19 September 2025
Reply from FatFace - WELLS
Thank you for taking the time to leave your review.
We are sorry to hear that you have had difficulty with sizing.
We will ensure that your feedback is passed to all relevant departments. Take care, LE
Reply from FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love Fat Face and your products
Love Fat Face and your products. Staff always friendly and quality of clothing is as always great. Many thanks.
2 August 2025
Reply from FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Prompt delivery to store as promised
Prompt delivery to store as promised. Friendly welcoming staff. Garment fits well and looks good. Too early to comment on useability, wear etc. Well satisfied so far.
26 February 2025
Reply from FatFace - WELLS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Convenient collection from store.
16 December 2024
Reply from FatFace - WELLS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Placed an order from the website
Placed an order from the website to pick up in store. All went to plan and I would definitely use them again!
20 December 2024
Reply from FatFace - WELLS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality good
25 August 2024
Reply from FatFace - WELLS
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.-LA
Great website
Great website. Easy to order and fast delivery to store. Store staff in Wells very polite and helpful
30 July 2024
Reply from FatFace - WELLS
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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