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FatFace - WATFORD Reviews 

177
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TrustScore 5 out of 5

4.8

Unit 4 Intu Watford Shopping Centre, WD17 2TB Watford, Hertfordshire, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Good quality linen blouse and T shirt purchased with voucher in sale. Good facilities to try on and friendly staff.

Company replied

Rated 4 out of 5 stars

I ordered at a shop. The size I needed was not in stock, so I paid up front and they notified me when the item was available to collect from the store. Staff very helpful. I prefer to shop in store... See more

Company replied

Rated 5 out of 5 stars

Friendly and extremely helpful staff ( Saf and Cristina) Watford branch. An item I wanted wasn't in stock, but I was quickly assisted in ordering in store with free delivery to my home address A*. Gr... See more

Company replied

Rated 5 out of 5 stars

Warm friendly and went the extra mile to help... After visiting Watford then told the dress I wanted was in another store then going to the other store and it wasn't their wasn't to impressed!! H... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 4 Intu Watford Shopping Centre, WD17 2TB, Watford, Hertfordshire, United Kingdom

  • 01923 803527

4.8

Excellent

TrustScore 5 out of 5

177 reviews

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4.8

All reviews

(177)

14,949 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality, good value in sale

Good quality linen blouse and T shirt purchased with voucher in sale. Good facilities to try on and friendly staff.

24 August 2026
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Reply from FatFace - WATFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Jess made such an effort with helping…

Jess made such an effort with helping me order what they didn’t have in store.

20 August 2026
Unprompted review
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Reply from FatFace - WATFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very easy to order and collect from the…

Very easy to order and collect from the shop. The skirt fits very well and was just what I wanted.

14 August 2026
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Reply from FatFace - WATFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy to find what I wanted

Easy to find what I wanted, when I placed the order it was delivered really fast! Lovely clothes too, Fat Face is my favourite shop.

9 August 2026
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Reply from FatFace - WATFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars
FatFace - WATFORD logo

Reply from FatFace - WATFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Many thanks to Christina at Fatface…

Many thanks to Christina at Fatface Watford branch who was so helpful and friendly when I was looking for a lightweight dress. She pointed out a few suitable dresses including the lovely dress I went on to purchase.
Christina is a credit to your company

26 June 2026
Unprompted review
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Reply from FatFace - WATFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great style

All the merchandise in your store is well made and trendy for any age .. good service polite staff

16 June 2026
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Reply from FatFace - WATFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

The fabric is wonderful

The fabric is wonderful. The cut is so flattering. The package arrived so quickly within 2 days. Everything about fatface and the service is really a delight from customer service in the shops or online. Professional and helpful

8 June 2026
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Reply from FatFace - WATFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Good range of products

Good range of products, helpful and friendly staff and spacious changing rooms.

5 June 2026
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Reply from FatFace - WATFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

I ordered in store

I ordered at a shop. The size I needed was not in stock, so I paid up front and they notified me when the item was available to collect from the store.
Staff very helpful.
I prefer to shop in store rather than online to check on sizes and quality of product and to help support the high street experience.
I was disappointed to find out that my bank was running a promotion with FatFace saving 10% on online purchases. FatFace ought not to be encouraging online sales to the detriment of their in person offerings

30 May 2026
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Reply from FatFace - WATFORD

Hello, thank you for your review. We hope you are happy with your new item. Take care, CM

Rated 5 out of 5 stars

Fat Face is my go to shop

Fat Face is my go to shop. I absolutely love the clothes and quality.

25 May 2026
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Reply from FatFace - WATFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

The Watford store is always inviting

The Watford store is always inviting. The layout is good. The staff are very helpful and friendly. I have been shopping in FatFace for years. The quality of the clothes is good.

13 May 2026
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Reply from FatFace - WATFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Lovely experience shopping at Fatface Watford!

You’re free to browse the clothes without feeling pressured, and the staff are always available, kind and helpful if you need assistance. Everything was perfect!

29 April 2026
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Reply from FatFace - WATFORD

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Great service great product nice…

Great service great product nice experience in shop. Understanding staff as I find shopping difficult

30 April 2026
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Reply from FatFace - WATFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

quick and efficient

22 April 2026
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Reply from FatFace - WATFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Remarkably Impressive Customer Service

Having been greeted by Lejla at your Watford branch, I was very impressed with how quickly and efficiently she was able to source a denim jacket that I had been told, was apparently out of stock. Lejla quickly identified my requirements, checked and then double checked stock, eventually sourcing the jacket but moreover, ensuring it was available to be delivered in store the very next day!
Lejla's light hearted manner, focus, and diligence was an absolute delight to see in someone so young.
I kindly ask FatFace senior management to recognise and reward Lejla's hard work, as both her professionalism and commitment to her role is a credit to both her team and your organisation.
Fantastic job and very well done.
Many thanks

18 April 2026
Unprompted review
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Reply from FatFace - WATFORD

Hi there,
We’re absolutely delighted to hear about your experience at our Watford store and the outstanding service provided by Lejla. It’s wonderful to know that she was able to quickly understand your requirements and go the extra mile.
We will make sure your comments are passed to the team!
LE

Rated 5 out of 5 stars

Fabulous Fatface clothes

I love Fatface clothes, particularly the "simone" style dress. Staff seem really happy working there, they know their products and are always happy to help, making shopping there, a great experience!

20 March 2026
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Reply from FatFace - WATFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy to order and collect and good…

Easy to order and collect and good communication

7 March 2026
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Reply from FatFace - WATFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Good quality

Good quality, reasonable prices and nice selection of clothes.

4 February 2026
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Reply from FatFace - WATFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Helpful and friendly staff -great example of how stores should run

I was greeted with a smile by the manager and other staff members. They were working to serve other customers while also providing guidance in store to me, where to look for men’s, the sale items, where the changing rooms are. I was pleased to create light conversation, and I was persuaded to make several purchased in store, in this way, even while I came to pick up the items in store, the Watford branch, that I had purchased online. I liked the aesthetic and atmosphere of the fatface store..

1 February 2026
FatFace - WATFORD logo

Reply from FatFace - WATFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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