Fat Face Wantage is always welcoming and extremely helpful as well as honest. There is a good choice for me and if I'm looking for something in particular the staff will help find it or offer alternat... See more
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Faye from fat face in wantage is always really helpful smiling and nothing is too much. My husband finds it hard to find jeans/ trousers that fit him. Faye found some out the back and sourced another... See more
Company replied
Order process was as easy as usual, and normal email communications advised order placed and shipped to store. However, no email arrived advising item delivered to my local store. Then I got an email... See more
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My local Fatface store in Wantage, always such a pleasure to pop in. The store manager is so lovely, kind and welcoming. The team as a whole are great, nothing is too much trouble, for example if y... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
8 Market Place, OX12 8AB, Wantage, Oxfordshire, United Kingdom
- 01235 771973
4.7
Excellent
72 reviews
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Christmas 23
Ordered a Christmas present online and picked it up in store. Lovely staff, no problems.
20 November 2023
Reply from FatFace - WANTAGE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy order process and updates.
2 December 2023
Reply from FatFace - WANTAGE
Hello Linda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - WANTAGE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly staff
Friendly staff, convenient location. Our small town loses so many good shops. It's so great to have Fatface here.
18 November 2023
Reply from FatFace - WANTAGE
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Reply from FatFace - WANTAGE
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us. Take care – KS
Friendly & helpful
23 October 2023
Reply from FatFace - WANTAGE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Reply from FatFace - WANTAGE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful staff
Helpful staff. Asked about the teachers discount - and will use this next time.
17 September 2023
Reply from FatFace - WANTAGE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
The top ordered was just what i wanted
The top i ordered was just what i wanted, but when i thought about the size it was too big!! as i ordered click and collect when in store i noticed that they had the top in smaller size, they offered to exchange for the smaller size before i even left the store, perfect and so. very helpful and friendly.
12 August 2023
Reply from FatFace - WANTAGE
Thank you for your review! We deeply appreciate your comments and we are thrilled to hear that we could remedy any problems before it became an issue! We can't wait to see you again soon! - RS
Good clothes shop
FatFace in Wantage often has clothes that my wife or I like and we use them often. They aren't cheap but the quality is good. Service is good as well.
15 June 2023
Reply from FatFace - WANTAGE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great place to shop
Love the quality of the clothes, the colours & fabrics.
Only downside is sometimes things can be a little expensive so I tend to try & buy in the sales, even if it means putting things away for the following year.
Really enjoy going into the shops
26 May 2023
Reply from FatFace - WANTAGE
Hi Sheelagh
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Refund Wantage Store
Assistant Manager in need of training unsure how to process a valid click and collect return - insisted on using the online order date to calculate 15 day refund policy despite customer attempts to explain. Very embarrassing and frustrating to suggest I ‘go to another store’ which I did where refund was processed with courtesy and professionalism.
23 May 2023
Reply from FatFace - WANTAGE
Good afternoon, Gillian
Thank you for taking the time to leave us your review and I can see that you have contacted us at customer services and my colleagues have logged your feedback.
All I can do is sincerely apologise, and if there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. JB
Reply from FatFace - WANTAGE
Hi Ali
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Super staff
Friendly polite staff who were very helpful in sorting out my exchanges and a new order, nothing is too much trouble for them.
20 April 2023
Reply from FatFace - WANTAGE
Good afternoon, Lorrayne
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Wantage store.
Take care, JB
Great value well made products and…
Great value well made products and friendly helpful staff
17 January 2023
Reply from FatFace - WANTAGE
Hi Helen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent choice in the sale and…
Excellent choice in the sale and excellent service.
17 October 2022
Unprompted review
Reply from FatFace - WANTAGE
Hi Patricia, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fatface Wantage staff are so amazing and helpful always!!
My mum and I attended Fatface Wantage. I often visit this store and the staff are always so helpful. Today, Fiona served us and she could not be more helpful, welcoming and chatty. She is truly an asset to the store and the Fatface company. We also heard that in the new year that this branch in Wantage might be closing down which is terrible news and would be such a shame to lose in the town centre :( let's hope it can stay....
12 September 2022
Unprompted review
Reply from FatFace - WANTAGE
Good morning, Thank you so much for your review and kind words. We hope you continue to enjoy shopping with us. Take care, - ES
High quality clothing
High quality clothing. Unfortunately they didn't fit me too well so I took them back to my local store where I experienced an excellent and friendly service.
28 August 2022
Reply from FatFace - WANTAGE
Good afternoon, Mrs M
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Wantage store.
Take care, JB
Wantage FatFace - please keep it open!
Just picked up a beautiful summer dress in Wantage FatFace. Why oh why is this store closing? Great staff, lovely clothes and always seems busy. I’m always popping in to pick up something for me or the family. Please don’t close this store!
14 August 2022
Unprompted review
Reply from FatFace - WANTAGE
Good Afternoon Sarah
Thank you for your review.
I am so pleased to hear that you are pleased with your new Dress. I am sorry to hear about your nearest store, please be assured that I have passed this onto the appropriate department for future consideration.
EP
Reply from FatFace - WANTAGE
Hi Tony
Thank you for your review on the Wantage store - this is really wonderful to hear and this will be passed onto the store team! Thank you, LE
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