In the Truro store, served by Emily and Jo, such helpful, cheerful young ladies, thank you both. I haven’t shopped in Fatface for years and was pleasantly surprised both by the superb quality and real... See more
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See what reviewers are saying
Elsa in your Truro branch was excellent yesterday. I tried on a jumper that I decided was not right for me . Elsa suggested a few other jumper options I hadn't considered without being asked, which r... See more
Company replied
I adore my last order of clothes - the ditsy jumpsuit is so cool and ultra comfy! My Nessie top was too big, and my jeans were too long; however I went to the Truro store and they had both items in th... See more
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Very disappointed that you no longer do free postage over a certain amount for delivery and also have to pay for returns. Also not happy that I can no longer return via my local post office. Has put... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
1/2 Victoria Square, TR1 2RS, Truro, Cornwall, United Kingdom
- 01872 262567
4.8
Excellent
144 reviews
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Truro staff are amazing 🤩
Today I have been the most awkward customer in the world (a return, no receipt, from an outlet store!) I went into the Truro store and was served by the most lovely, helpful ladies - Beth and Siobhan. These girls went out of their way to help me, it would have been the easiest thing in the world for them to send me on my way, but they were both so friendly, helpful and polite. I would not hesitate to shop there again. Thank you :)
2 April 2022
Unprompted review
Reply from FatFace - TRURO
Good Morning Sally
Thank you for your 5* review and for sharing your recent experience in our Truro store with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a lovely Sunday!
- EP
Five star service from the girls in Truro!
Such excellent service from Gaynor and Sharon at Fat Face Truro, Cornwall last week. I desperately needed help in updating my jeans style. (I'm 65) They couldn't have been more helpful and patient. They gave great honest advice and I ended up with a pair of Mom jeans, a pair of dungarees and a white blouse to go with them! Five star super friendly service!
29 March 2022
Unprompted review
Reply from FatFace - TRURO
Good Morning Linda,
Thank you for taking the time to post a review. I am happy to hear of your experience in our Truro store. Please be assured I will have this passed onto the team. Have a great day! -KC
Reply from FatFace - TRURO
Hi Claire
I am so happy to read what a positive experience you had in the Truro store. I will be sure to pass this on to the wonderful team.
I hope you have a wonderful weekend :) DW
Been in to the Truro shop with…
Been in to the Truro shop with instructions for summer clothes for granddaughters birthday.
Bought two beautiful dresses in 6 to 7 years.
Spoke to daughter in law 15 minutes later to confirm only to find out I should have got 5 to 6 .
Saskia who served me first time round couldn't have been more helpful .
The Grace Sunflower dress seemed to be an issue as no 5 to 6 , but Saskia was not about to be defeated and searched everywhere and finally found one.
Great service, friendly, polite and very very helpful.
23 March 2022
Unprompted review
Reply from FatFace - TRURO
Hi Simon, Thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you! Take care, - ES
Great service and stuff
Great service from Gaynor in the Truro shop today, went above and beyond to find my right pair of jeans. Thanyou.
19 March 2022
Unprompted review
Reply from FatFace - TRURO
Hi Karen
Great to hear about your visit to our Truro store. I am glad that Gaynor was able to look after you and I will pass your feedback onto the team down there. Have a good Sunday. MJ
Gaynor and abbi
Always a pleasure to shop in fat face Truro gayner and abbie Always so helpful and polite and caring
18 March 2022
Unprompted review
Reply from FatFace - TRURO
Hi Andrew
It's good to hear that your most recent visit to our Truro store was up to the same high standard you've become used. I will pass you feedback onto Gaynor and Abbie. Thank you for taking the time to review us. Have a lovely weekend. MJ
Wonderful Service in Truro Cornwall
I was served by a lovely Lady today in the Truro store called Lisa, the dress size I wanted to try on was not on the shop floor, Lisa was more than happy and helpful to find it was in the stock and quickly retrieved for me to try on. She waited for me to check the size was ok, which it was and very complimentary of the style which I wanted for a special occasion, she then went on to help me with styling options to dress up! Or dress down!
Thank you Lisa, you are a credit to Fat face and particularly the Truro Store 😊
14 March 2022
Unprompted review
Reply from FatFace - TRURO
Hi Maria
Thank you for your positive comments about your trip to our Truro store. Wonderful to hear that Lisa was able to help you that day. I will pass on your feedback. I hope you're having a lovely day. MJ
Happy staff
I was returning some items that i ordered online. Lisa was super helpful and lovely.
9 March 2022
Unprompted review
Reply from FatFace - TRURO
Hi Julia,
Thank you for taking the time to leave us your review, great to hear you received such good service with you returns. LM
I shopped in Truro Fatface today & the…
I shopped in Truro Fatface today & the staff we’re all so helpful & friendly.
22 January 2022
Unprompted review
Reply from FatFace - TRURO
Thank you Michelle for taking the time to leave a review about the Truro store, they will be delighted!
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