Great jeans just weren't right for me. Collected from outlet store but unable to return there due to them not being able to process paypal payments. So had to return via post office. Bit of a pain but... See more
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Placing the order was easy and the ‘black Friday’ price was very good. We were notified almost by return that the item had shipped and that we would be emailed when it was ready for collection from Sw... See more
Company replied
The young ladies in this store were absolutely fantastic to me. Patient, professional and charming. They could not do enough for me. A gilet too small, one lovely lady went and found the next size. S... See more
Company replied
Easy to order delivery was on time. Items ordered for my wife were Leather crossbody bag and leather purse so soft and looks very expensive she is very very happy. It was our first time buying from f... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 68 Kemble Drive, SN2 2DY, Swindon, Wiltshire, United Kingdom
- 01793 533017
4.1
Great
25 reviews
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Reply from FatFace - SWINDON OUTLET 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
First time ordering with you
First time ordering with you. Straight forward and quick. Item excellent, really pleased. Thanks
8 August 2024
Reply from FatFace - SWINDON OUTLET 2
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Easy to order delivery was on time
Easy to order delivery was on time. Items ordered for my wife were Leather crossbody bag and leather purse so soft and looks very expensive she is very very happy. It was our first time buying from fat face she would shop again .
20 July 2024
Reply from FatFace - SWINDON OUTLET 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding the quality of this item. We hope you love your bag!
Take care.-SM
Order arrived on time
Order arrived on time. Jacket as photo. Perfect fit. Pleased with purchase.
11 July 2024
Reply from FatFace - SWINDON OUTLET 2
Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new items. Take care – CD
Lovely item but too small for me.
The dispatch was quick, no hassle. Nice quality chinos. Unfortunately was too small for me so had a refund .
The staff was very friendly and helpful.
17 June 2024
Reply from FatFace - SWINDON OUTLET 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Very simple process and prompt…
Very simple process and prompt delivery. Helpful and friendly staff.
2 May 2024
Reply from FatFace - SWINDON OUTLET 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great quality
Easy to use website. Fast delivery. Friendly service on collections. Good quality and fitting clothes.
6 April 2024
Reply from FatFace - SWINDON OUTLET 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Brilliant, helpful gorgeous staff.
The young ladies in this store were absolutely fantastic to me. Patient, professional and charming. They could not do enough for me. A gilet too small, one lovely lady went and found the next size. Smiling and so kind.
I had a TENS machine attached to me, and again, considerate, as I had to free it, to try clothes on. I love Fatface and found this particular store superior to any I have been in. Clarks Village used to be top of my list, sadly they have slipped a little. The selection they had in store was awesome. This will appear as John as I am using his account.
3 March 2024
Unprompted review
Reply from FatFace - SWINDON OUTLET 2
Good Morning John,
Thank you for taking the time to leave us a review!
I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
Appalling customer service from the…
Appalling customer service from the manager, no less. Very rude man.
I appreciate it was Christmas Eve but surely he and his female staff member could have assisted a brain injured customer with a little grace?
24 December 2023
Unprompted review
Reply from FatFace - SWINDON OUTLET 2
Good morning,
Thank you for taking the time to leave us your review. I am so sorry that you had a negative experience in our Swindon store. In this case, are you able to please send over some details of your encounter to customerservices@fatface.com so that we can look into this further for you.
Take care, MM
Communication lacking
Placing the order was easy and the ‘black Friday’ price was very good. We were notified almost by return that the item had shipped and that we would be emailed when it was ready for collection from Swindon Outlet store. However we had no email and had to chase customer services and the store to confirm. Delivery was just within the delivery window, however we wish we had opted for home delivery. We had hoped for better service.
24 November 2023
Reply from FatFace - SWINDON OUTLET 2
Hello Rob
Thank you for your review.
I am so sorry to hear of your recent experience with us.
Please be assured that I will flag this with the appropriate department for future consideration.
EP
Lost my order and then I had to chase…
Lost my order and then I had to chase it up on the phone to get a refund! Poor service
13 November 2023
Reply from FatFace - SWINDON OUTLET 2
Hi Gemma, thank you for taking the time to review. I'm so sorry that your order ended up missing in post - I can see that a member of the team processed a refund for you as they wanted to offer the most practical and efficient resolution for you, rather than asking you to continue to wait and see if your order arrived. I hope we get the opportunity to provide 5 star service and products in the future! Take care, CD
Reply from FatFace - SWINDON OUTLET 2
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great jeans just weren't right for me
Great jeans just weren't right for me. Collected from outlet store but unable to return there due to them not being able to process paypal payments. So had to return via post office. Bit of a pain but not really any inconvenience as label provided. Pay by card if you can
7 September 2023
Reply from FatFace - SWINDON OUTLET 2
Hi Leannda,
Thank you for your feedback. I am sorry to hear that these were not quite the right fit for you on this occasion but we hope you enjoy shopping with us going forward. Take care - KS
How not to treat staff! Fat Face
I was in the Swindon store today, in the outlet village. I love this store, the staff are so friendly, helpful and professional, however, when in there today, it was a very different experience. There were some head office staff (I think) there today, who could not have been more unprofessional!!. I heard them talking in a derogatory way about the staff and about the store. They were very dismissive and short with the staff!, which quite frankly I found dreadful, unprofessional and a bit intimidating.
I suggest some training wouldn’t go a miss, in how to treat staff and how to be a little less “loose lipped” in front of customers. The whole swindon team in there do a fantastic job and have helped me on numerous occasions find outfits and individual items, it really upset me being witness to this, appalling behaviour!
11 September 2023
Unprompted review
Reply from FatFace - SWINDON OUTLET 2
Good Afternoon,
Thank you for taking the time to leave us a review.
I am sorry to hear of the experience you have done through in our Swindon Store, I can assure you we do not want any of our customers feeling this way when shopping with us.
I have raised this for you and this will be dealt with and feedback will be given in regards to what you have mentioned.
Again, I apologise for any inconvenience or upset this has caused.
If you have any further questions or feedback then please do email us on customerservices@fatface.com or give us a call on 0330 124 0000 and a member of staff will be more than happy to help.
Kind Regards, JW
Great quality clothes
Great quality clothes, efficient and friendly service in store when collecting
23 August 2023
Reply from FatFace - SWINDON OUTLET 2
Hello Elene
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - SWINDON OUTLET 2
Hello, Thank you for your feedback regarding your trip to the Swindon store. It is so wonderful to read such lovely feedback! - RS
scammed
ordered from fat face outlet but paid £150 and never received goods - contacted them still nothing
emailed them on 19th july
so i have been scammed
19 July 2023
Unprompted review
Reply from FatFace - SWINDON OUTLET 2
Hi Ruth,
I am so sorry to hear this has happened. I have sent you an email to request more details so we can investigate this further.
Take care, KS
SCAM ALLERT!!!!!
SCAM ALLERT!!!!!! Do not buy from here. I Never received the items
9 June 2023
Unprompted review
Reply from FatFace - SWINDON OUTLET 2
Thank you for taking the time to leave us your review and I am sorry to read that you have not received your parcel.
I've taken a further look into this for you and unfortunately, I cannot see that you have contacted us regarding this matter? Please email us at customerservices@fatface.com so that we can assist you with this.
In the meantime, please accept my apologies for any disappointment that we have caused you and thank you for your patience.
Im dissapointed to hear after phoning…
Im dissapointed to hear after phoning up as a male to try on some female underwear and be told no in store when bravissmo anne summersand m and s do i wasted a journey today
20 October 2022
Unprompted review
I didn’t appreciate being called love
I didn’t appreciate being called love! It’s not the correct way to talk to a customer. It makes me absolutely cringe!
5 September 2022
Unprompted review
Reply from FatFace - SWINDON OUTLET 2
Hi there, I am really sorry to hear this. I will be sure to pass your feedback on. Take care, LE
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