Visited the Stirling store looking for some smart shorts and what a smart looking Fat Face it is. Tried a pair on but the fit wasn't quite right. In steps Christine, the nice assistant and suggests a... See more
Company replied
Location
Switch locationUnit 6 The Thistles Shopping Centre, FK8 2EA Stirling, Lothian, GB
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See what reviewers are saying
Great returns policy. Deliveries to house good on the whole, with only one parcel delayed. Would have given 5 stars but staff member dealing with my store returns was a bit 'off' with me, telling me n... See more
Company replied
I like Fat Face clothes, as always happy with style that never disapoints. The clothes are true to size and good quality.
Company replied
I went into Fatface to pick up an on-line order and I like the style and selection of clothes so much I bought another top. I like how several styles of tops come in 3/4 sleeves. The colours are vibra... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 6 The Thistles Shopping Centre, FK8 2EA, Stirling, Lothian, United Kingdom
- 01786 445301
4.8
Excellent
90 reviews
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Reply from FatFace - STIRLING
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Reply from FatFace - STIRLING
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Pretty pressed flower necklace
I had previously bought pressed flower earrings from Fatface earlier in the year so I was very pleased to find a matching necklace in the sale in the Stirling store. The necklace is a lovely colour and I have received lots of compliments whilst wearing it.
7 August 2023
Reply from FatFace - STIRLING
Good afternoon, Alison
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Stirling store.
Take care, JB
Bought a dress there today
Bought a dress there today. Both members of staff were extremely helpful and smiley!! I was wearing a Fat Face dress which I bought on-line (which had never been in their shop).
12 July 2023
Reply from FatFace - STIRLING
Thank you for your feedback regarding your recent visit to our Stirling store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Fantastic service both online and in…
Fantastic service both online and in store. Definitely shop fat face again soon!
25 June 2023
Reply from FatFace - STIRLING
Hello Vannet
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - STIRLING
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Helpful staff
Very helpful when trying to order something while computer systems not able to order to be delivered in store.
30 May 2023
Reply from FatFace - STIRLING
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great quality clothes at a reasonable…
Great quality clothes at a reasonable price. Having visited the local store & made a purchase i then ordered more clothes online. Very good customer service & received my order promptly.
28 April 2023
Reply from FatFace - STIRLING
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - STIRLING
Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them! Take care, LB
Order two different styles of boot…
Order two different styles of boot which arrived quickly. Unfortunately one pair didn’t fit. Returned to store where staff were very helpful and exchanged for a larger size.
12 November 2022
Reply from FatFace - STIRLING
Good afternoon, Jools
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Stirling store.
Stay safe. JB
Reply from FatFace - STIRLING
Good Morning Linda
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
EP
Reply from FatFace - STIRLING
Hi Ewena, thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again! - ES
Having purchased a pair of dungarees…
Having purchased a pair of dungarees online at half price, I went in to the shop to see if I could get another pair
I was prepared to pay the full price. But I got them from the sale rack.. costing £28 instead of £63. Working it out I got 2 pairs for 1!
They are super comfortable to wear and the material is so soft as I expected it to feel like denim.
14 September 2022
Reply from FatFace - STIRLING
Hi Sally, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - STIRLING
Good Afternoon Brenda
Thank you for your 5* review and for sharing your recent experience in our Stirling store with us. Please be assured that this will be passed onto the store and crew members involved for you.
Have a great day!
- EP
Jeans
As a big fan of Fat Face jeans I was keen to purchase some new styles during their 20% off promotion. I have given a 4 star review as I especially visited a store to try on the styles I liked & they didn’t stock them. However bought online on a Monday evening which was very straightforward received items by Friday of the same week (despite emails from Hermes advising of a delay) jeans are perfect great fit & quality as expected. Order/ delivery process very easy. Please just stock items you are promoting in your stores!
2 March 2022
Unprompted review
Reply from FatFace - STIRLING
Hi Ms Stobie,
Thank you for taking the time to leave a review. I am pleased to hear that you are happy with your products and the service you have received. Have a great day. Many thanks-AB.
Always a lovely experience
Always a lovely experience shopping in my local Fatface store. Friendly employees, quality clothes & the changing rooms are perfectly lit which is great for making you feel & look good.
5 February 2022
Reply from FatFace - STIRLING
Hello Karen,
Thank you for taking the time to leave your feedback.
A good friend of mine always said "you can't beat good lighting." and I'm happy to hear our staff and clothing are up to the upper standards our customers expect from us here at Fatface.
Look good, feel good, and have a lovely weekend.
Take care, AO
Fatface
Pyjama bottoms have dodgy stitching
Got a pair of nice pyjama bottoms with dogs on for xmas. Good thickness, comfort etc, but have since discovered the stitching alignment in the legs is waaay off (having already de-tagged and worn), wrapping from hip to shin on one side, and inner leg to shin on the other. Granted, it doesn't affect the ability to wear them but I know already it's going to drive me up the wall.
30 December 2021
Unprompted review
Reply from FatFace - STIRLING
Good afternoon, Thank you for leaving your review. I am so sorry to hear that your item did not arrive to you in a satisfactory manner. If you would like to return the item back to us, we can offer you a full refund. Take care, - ES
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