Staff members with a keen sense of fashion and style can significantly boost shop floor sales. I experienced this firsthand during my second shopping trip on Wednesday, 26 August 2026. My first trip h... See more
Company replied
Location
Switch locationUnit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG Southampton, Hampshire, GB
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See what reviewers are saying
The staff were very helpful, and one staff member was particularly helpful when we came to pay for some clothing & accessories. She went out of her way to give advice on best restaurants to eat as we... See more
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Loved the new Call to the Sea collection. Had an actual trip to a local Fatface shop recently - one of those brilliant shopping days when you find exactly what you didn't know you wanted until you saw... See more
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I've ordered several items recently in a size 6s or 6 for tops and everything is absolutely huge!! Ive been buying fat face clothing for years in this size and am really disappointed that you have al... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG, Southampton, Hampshire, United Kingdom
- 02380 330868
4.7
Excellent
171 reviews
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Great customer service in Southampton
I visited the Southampton store during the sale and extra promotion 20% off. The staff were busy but despite this, their customer service was fantastic. I was served by two members of staff, Claudia and Beth, and both went out of their way to find items for me and did this cheerfully and without hesitation. Compared to other retail outlets that evening, my experience in Fatface was so great. Thanks to both ladies for their kindness and smiles. They secured additional purchases from me as they went the extra mile!
27 August 2025
Unprompted review
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great Customer Service - Poppy & Teresa
Went into the West Quay store today. Had the most brilliant service ever from Poppy and Teresa.
Both ladies went out of their way to help me and my family find what we needed and went above and beyond for me as a customer. It was so lovely!
I’ll definitely shop here again and am truly grateful for their excellent customer service.
3 August 2025
Unprompted review
Reply from FatFace - SOUTHAMPTON 3
Thank you so much for your kind words! We’re delighted to hear that Poppy and Teresa made your visit to our West Quay store such a positive experience. It means a lot to us when our team’s care and dedication are recognised. We’ll be sure to pass along your lovely feedback to them.
We’re so glad you’ll be shopping with us again and look forward to welcoming you and your family back soon!
Thank you, LE
Collection of online clothes on time
Collection of online clothes on time. returns are vey easy. As usual the quality of the clothes is amazing.
28 July 2025
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I always enjoy visiting fatface
I always enjoy visiting fatface. The clothes are fabulous and the staff are super helpful.
15 July 2025
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
All good thanks
All good thanks, good quality clothes and efficient service online and in store.
4 July 2025
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great experience shopping at FatFace
Great experience shopping at FatFace. Abbie went the extra mile and made me very confident, helping with everything that I needed.
1 July 2025
Unprompted review
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The staff at this shop are amazing
The staff at this shop are amazing, so helpful and fun!
Think it was Molly that helped with my order really appreciate her help, thanks..
15 June 2025
Unprompted review
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent buy
I purchased 2 dresses and they fit very well and have a very good quality.
I can't fault it.
25 May 2025
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
The staff in the shop were so helpful…
The staff in the shop were so helpful and freindly and the price was not to bad and i will be back.
30 April 2025
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Thank you Andy for helping me…
Thank you Andy for helping me yesterday. You have fantastic taste! Fab visit.
29 April 2025
Unprompted review
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Super customer service.
The staff at Southampton were super helpful. They sorted out my order, my returns and even found exactly what I wanted to buy in new stock that had yet to be put on the shop floor.
21 April 2025
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Fat Face is great
I love the clothes. I tried on one blouse in the size I wanted in the store, then went home and ordered more shirts in different colours. The size was perfect and the shirts are great. The customer service in the store was so helpful, the staff are lovely and had no problem with helping me find what I wanted. I’ll be going back
8 April 2025
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service
Thank you Teresa for helping with my jacket return yesterday, in the West Quay shopping centre! The whole process was easy and hassle-free.
30 March 2025
Unprompted review
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
The assistants in the Southampton…
The assistants in the Southampton branch were very friendly and helpful
5 March 2025
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
My order was processed smoothly and the…
My order was processed smoothly and the staff instore were polite and efficient when I went to collect it.
2 March 2025
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Molly at Southampton West Quay shopping…
Molly at Southampton West Quay shopping centre… witty, funny helpful.. it’s absolutely mollies fault I bought another dress!!! She is a fabulous asset to Fat face and a wonderful human.. thanks for helping me choose some lovely bits today, you made my day!! I will look out for the cowgirl earrings if they ever come back in :) Tanya x
1 March 2025
Unprompted review
Reply from FatFace - SOUTHAMPTON 3
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Southampton store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Bad store pick up experience
First time customer.
Ordered urgent present for son in law as you could deliver to store next day.
Email the next day to say shipment “ delayed”.
Another email on the afternoon of the original delivery day to say it was now available to pick up at your Southampton West Quay store.
Went to store. Not there… staff said it might have been to delivered to the Next store In Southampton. Not the pick up location I had requested or the one in your email.
Fat face store staff very indifferent to the issue, apparently their store closes soon for refurbishment. Might explain their attitude.
Next store manager very helpful in contrast. He found order and said he would follow up on the incorrect email information. Not heard back yet.
Not impressed overall.
22 January 2025
Reply from FatFace - SOUTHAMPTON 3
Hello Nicholas
Thank you for your review.
I am sorry to hear that your order was sent to an incorrect location. I understand this is disappointing and the confusion has been frustrating.
I can see that this has already been logged, and an investigation into this is underway.
Take care, LE
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