Saffron Walden Fat Face are wonderful! I needed a very specific T shirt for a Christmas present. The women at Saffron Walden were brilliant; they found me the perfect T shirt... but didn't have the... See more
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Love the Fat Face brand. A happy vibe welcomes me in the Saffron Walden branch. The staff here are always so friendly and helpful. They genuinely give good customer service and offer to order if si... See more
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Contacting the manager who has kindly agreed to put aside a coat which I'll collect on sat 20th. Excellent customer service. I would have given 5 stars but when I originally tried on the coat it had m... See more
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Went into Fatface in saffron Walden to look for Lyra slippers which are sold out online. Unfortunately they didn’t have them. But the lovely sales associate called Angharad was so unbelievably helpf... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
3 Market Street, CB10 1HZ, Saffron�Walden, Essex, United Kingdom
- 01799 510982
4.8
Excellent
97 reviews
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Excellent customer service
Excellent customer service. Love the jumper, good quality and value.
18 December 2024
Reply from FatFace - SAFFRON WALDEN
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I had seen the dress at full price and…
I had seen the dress at full price and was amazed when it came up in the sale -- right size cheaper had to get it. Easy delivery to shop, local and on a day of my choice -- Brilliant
Dress is gorgeous fits just right and is a good length for me
Delighted thank you
11 December 2024
Reply from FatFace - SAFFRON WALDEN
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Customer service at the Saffron Walden Location
I was there for an hour at the Saffron Walden locating where I was diligently cared for throughout my stay by both Debs and Callum. There insight into everything to do with clothes was extraordinary, knowing just what I wanted and how I wanted it to look. There service was top notch and they never dropped their warm and inviting smiles throughout, even if I was being hyper picky.
9 December 2024
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The whole procedure of ordering online…
The whole procedure of ordering online and then collecting my order from my nearest stores was dealt with efficiently and the staff at Saffron Walden were very friendly.
20 August 2024
Reply from FatFace - SAFFRON WALDEN
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
First rate experience
The people in the shop are so friendly and efficient and it only took a few days for my order to arrive
15 July 2024
Reply from FatFace - SAFFRON WALDEN
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
Really pleased with my purchase as…
Really pleased with my purchase as always plus staff so helpful & kind.
14 July 2024
Reply from FatFace - SAFFRON WALDEN
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you love your purchase, and had a great instore experience. We look forward to welcoming you back soon!
Take care.- GM
Very easy ordering and several updates…
Very easy ordering and several updates on progress of order.
17 July 2024
Reply from FatFace - SAFFRON WALDEN
Hello Angela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - SAFFRON WALDEN
Good afternoon, Evelyn.
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Always helpful and friendly staff and…
Always helpful and friendly staff and this time no exception!
18 June 2024
Reply from FatFace - SAFFRON WALDEN
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have had such positive experiences in one of our stores. We hope you love your order!
Take care.- GM
Always great service at our local…
Always great service at our local Saffron Walden shop, along with great cloths.
29 May 2024
Reply from FatFace - SAFFRON WALDEN
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you always encounter great service at our Saffron Walden store and that you enjoy the store and our clothing. I hope you continue to enjoy your shopping experience with us.
All the best, MM
I regularly shop in my local Fat Face…
I regularly shop in my local Fat Face in Saffron Walden (my dog always drags me in for a treat if we're passing - then I end up spending even when I didn't intend to! 🐶) The staff are always very friendly and helpful, and I love the clothes.
29 April 2024
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you (and your dog) have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Sadly had to return the cardigan helped…
Sadly had to return the cardigan helped by Callum at Fat Face Saffron Walden. So easy to do in-house returns of items bought on line.
17 April 2024
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
You never have enough 3xl in stock
You never have enough 3xl in stock.
Impulse buying is my favourite but never bother for myself. Only my wife can get clothes.
29 March 2024
Reply from FatFace - SAFFRON WALDEN
Hi Stuart, thank you for taking the time to leave a review. We're sorry that you find it difficult to get items in your size - I've passed that feedback on to the relevant teams for their awareness. Take care, CD
Fantastic customer service when I had a…
Fantastic customer service when I had a problem!! Very fast , great communication! Thank you
31 March 2024
Reply from FatFace - SAFFRON WALDEN
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I ordered into store
I ordered into store, it came very quickly and the staff who handled the order in the shop were lovely and efficient. The items were just as described and wonderful quality which I'm sure will last a long time. There was plenty of confirmation and updates on the order over email. Overall I'm very pleased with my purchase.
23 March 2024
Reply from FatFace - SAFFRON WALDEN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fab FatFace !
Excellent help,friendly and efficient as always.A wonderful place to shop.
23 March 2024
Reply from FatFace - SAFFRON WALDEN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - SAFFRON WALDEN
Hello Linda
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Saffron Walden store - this is great to hear. Take care, LE
Good customer service
Good customer service. Great clothes. You offer Blue Light discount
9 February 2024
Reply from FatFace - SAFFRON WALDEN
Good afternoon Laura,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
Excellent assisting from Penny the…
Excellent assisting from Penny in the Saffron Walden store. She made my desicions on sizing so much easier. I'm most grateful. The Saffron Walden store is an extremely valuable asset to the town and to me in particular. Score : 10/10.
27 January 2024
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Hi there,
Thank you for taking the time to leave your 5* review.
I’m so happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Have a great day! -GM
Perfect style
Perfect style, my favourite colour Blue, very well made dress, very comfortable to wear. Excellent service. Thanks, keep up the good work.
19 January 2024
Reply from FatFace - SAFFRON WALDEN
Hello,
Thank you for taking the time to leave your 5* review.
We’re happy to hear you love your new dress! We look forward to welcoming you back soon.
Take care. -GM
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