Great selection of Summer wear, lots of choice for shorts and T shirts/short sleeved shirts. Always a well presented shop and pleasant and helpful staff. Perhaps not always the cheapest, but the quali... See more
Location
Switch locationUnit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR Rugby, Warwickshire, GB
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It would help greatly that delivery for collection dates are accurate and include the whole order. It is very annoying to have an email telling you that items are ready for collection and when you tur... See more
Company replied
A variety of products to suit all ages. Natural materials, great designs & choice.
The staff were warm and welcoming to the store, nothing was to much trouble. I tried on numerous clothes, and Karen was so helpful getting other options from the shop floor. She was warm, friendly, ki... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR, Rugby, Warwickshire, United Kingdom
- 01788 576602
4.7
Excellent
190 reviews
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Delivery was quick and both dresses…
Delivery was quick and both dresses were true to size and of excellent quality
30 September 2022
Reply from FatFace - RUGBY
Thank you for your lovely review. We hope you love your items! -RS
Rugby - Great Experience
Popped in on Saturday evening and was served by Hannah. After a long day it was nice to be greeting by a friendly smile and chat. Great service.
3 September 2022
Unprompted review
Reply from FatFace - RUGBY
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Ordered online and delivered swiftly
Ordered online and delivered swiftly, very pleased with my purchase. Beautiful quality and have had lots of compliments.
26 August 2022
Reply from FatFace - RUGBY
Hi Donna, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fab well made clothes and fab service…
Fab well made clothes and fab service from Fatface
25 August 2022
Reply from FatFace - RUGBY
Hi Clare, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - RUGBY
Hi John
Thank you for taking the time to leave a review. I am so pleased to read that all issues were dealt with promptly and that you were happy with the service that you received.
Best Wishes DW
Great shopping experience in The Rugby…
Great shopping experience in The Rugby store, really helpful staff who went above and beyond to help me find a particular dress
18 July 2022
Unprompted review
Reply from FatFace - RUGBY
Good afternoon, Claire
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Rugby store.
Enjoy the rest of your day and stay safe. JB
Excellent customer service and a lovely…
Excellent customer service and a lovely colleague instore, he was very apologetic about a faulty product that was delivered but I received a speedy refund and a lovely chat about said colleagues visit to the cricket, if you read this I hope you had a lovely time.
13 June 2022
Reply from FatFace - RUGBY
Good afternoon Sandra,
I am so happy to read what a positive experience you had in the Rugby store. I will be sure to pass this on to the wonderful team.
Enjoy the rest of your day - DW
Limited return options when using Paypal for online purchase.
I like to use Paypal when paying online - I no longer feel I can do this with FatFace as it limits your return options, you cannot return via instore method anymore. As a result, the whole process takes longer for your refund when you are limited to postal returns. I understand that this is to do with the fact that Paypal now has a Pay over 3 months option - which I hasten to add, I do not use. I find this a backward step and inconvenient. Hence the four star review.
30 May 2022
Reply from FatFace - RUGBY
Good Morning Nicola
Thank you for your review.
I am so sorry to hear of your recent experience when using PayPal payment method. Please be assured that I have passed your feedback onto the appropriate department for future consideration.
Have a lovely day.
EP
Normal high quality polo shirts that I have always expected from FatFace
Excellent mail order service with good communications and on time delivery.
14 May 2022
Reply from FatFace - RUGBY
Hello Brian,
Thank you for your 5* review, I am so glad to hear that you were happy with the service you have received.
Have a great day! JB
Excellent products at great SALE prices!
13 May 2022
Reply from FatFace - RUGBY
Good morning, Jen
Thank you for leaving us this review, it's great reading such positive comments.
Have a great day! JB
Reply from FatFace - RUGBY
Hello Annette
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received in our Rugby store. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Very good customer service & valued…
Very good customer service & valued option on
Fitting & style,
Had to return a sale item , no problem
Had an alternative in store,
Met thanks team Fat Face
8 May 2022
Reply from FatFace - RUGBY
Hi there, Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Best Wishes, LE
Always great friendly service with…Love my Fat Face
Always great friendly service with clothing that is always amazing quality and good fit. Shop immaculate.
5 May 2022
Reply from FatFace - RUGBY
Hi Charlie,
Thank you for your 5* review. I am pleased to hear that you love the quality of our products and the service you have received. Many thanks-AB.
Excellent quality items
3 May 2022
Reply from FatFace - RUGBY
Hi Michelle Thank you for your review. I am so pleased to hear you are happy with your recent order. This is great news. Take care, LE
I absolutely love FatFace clothes
I absolutely love FatFace clothes - bought otter waterlily shorts for my daughter, giraffe shorts for my daughter in law. Two pairs of Skye skinny trousers in soft navy and soft gray. All perfect.
One jumper a little long - returmed easily at the local store to a really pleasant assistant. I cannot recommend their clothes and customer service enough.
2 May 2022
Reply from FatFace - RUGBY
Good afternoon, thank you for your 5* review. I am so pleased to hear such positive feedback about the items you ordered and how easy the returns process was for you. Have a lovey day! Take care, EG
Rugby shop a must to visit……
Absolutely love it so many gorgeous clothes and quiet often has different offers when I visit. Always have a pleasant experience shopping. Helpful and friendly staff. Great store.
27 April 2022
Reply from FatFace - RUGBY
Hi Diane, thank you for your review on the Rugby Store - this is so wonderful to hear! This will be passed on to the team. Take care, LE
A pleasant shopping experience..
Today I purchased a sweatshirt in the sale at FF, Elliots Fiels DShoppping Park, Lutterworth. The manager (Daniel) was very personable, and we discussed sport, tennnis, squash etc. A pleasant shopping experience allround. Many thanks.
9 March 2022
Unprompted review
Reply from FatFace - RUGBY
Hi Kerin,
Thank you for your 5* review. We're happy to hear that you love your new purchase. Many thanks-AB.
Excellent as always
4 March 2022
Reply from FatFace - RUGBY
Hi Karen
Thank you for reviewing us as 5 stars. We appreciate you shopping with us again. MJ
Very helpful staff
7 February 2022
Reply from FatFace - RUGBY
Hiya, Thank you so much for leaving us a 5 star review regarding the service you received. LM
Great service
Great service. Abigail gave clear guidance, having explored my needs in a top. She also suggested a colour she thought would suit me - it did! Georgia processed my items and she was professional, friendly and discussed future fashion options. Also my items were folded beautifully- not just shoved in an
Bag which seems to be the norm in other shops! The Store was very clean and tidy too. Lovely experience. Thank you.
5 February 2022
Unprompted review
Reply from FatFace - RUGBY
Hello Tracey, Thank you for leaving us this 5* review about your instore shopping experience, it's great reading such positive comments about the service you receive from our staff instore especially Abigail and Georgia. Our feedback will passed on to them and thank you for being a loyal customer of ours! Have a great day! Take care, LM
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