Greeted by sales assistants Linda and Jac as soon as I walked into the store which was lovely. WOW ladies what can I say? Your humour and enthusiasm was contagious. The service you gave me was supp... See more
Company replied
Location
Switch locationUnit 15 Market Gate, Marshall Way, HG4 2BT Ripon, North Yorkshire, GB
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The admin process was simple and I was kept updated about my order. Unfortunately the service was let down by the member of staff who retrieved my parcel in the Ripon store. She was far too familiar... See more
Company replied
I regularly shop in the Fatface Ripon store and wanted to compliment all the staff on the excellent customer service I have received on every trip. You feel welcomed into the shop and everyone is very... See more
Company replied
On visiting the Ripon FatFace shop today, the two wonderful ladies in the shop were very helpful and kind. A lovely experience and one of the ladies Jack or Jackie ( my hearing ) was exceptional in re... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 15 Market Gate, Marshall Way, HG4 2BT, Ripon, North Yorkshire, United Kingdom
- 01765 602893
4.5
Excellent
60 reviews
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Got these in the sale really lovely…
Got these in the sale really lovely fit. Went a size down though as my normal size were much too big. Got the top to match also a size smaller than my usual size.
2 February 2026
Reply from FatFace - RIPON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
You are asking for a review and I have still not received my order. Nor any correspondance relating to delivery date.
You are asking fir a review
3 January 2026
Reply from FatFace - RIPON
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Love my new jumper.
26 September 2025
Reply from FatFace - RIPON
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we hope you love wearing your new FatFace jumper. Take care, CM
Lovely clothes excellent fit and easy…
Lovely clothes excellent fit and easy returns if needed
28 August 2025
Reply from FatFace - RIPON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Simple free and it worked.
The order arrived on time to the store and tried them on there. Returning any of my order was simple.
14 August 2025
Reply from FatFace - RIPON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered online for in store pick up
Ordered online for in store pick up. It arrived on time and pick up was straightforward.
14 August 2025
Reply from FatFace - RIPON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Brilliant service from Helen She…
Brilliant service from Helen She managed to find a suitable sweater for my husband .She was pleasant polite and had a great sense of humour .The excellent products are matched with excellent customer service
2 August 2025
Unprompted review
Reply from FatFace - RIPON
Hi Dorothy,
Thank you for your wonderful review! We’re so pleased to hear that Helen was able to help you find the perfect sweater for your husband and that her friendly approach made the experience even better.
Thank you, LE
Ripon Store
Greeted by sales assistants Linda and Jac as soon as I walked into the store which was lovely.
WOW ladies what can I say? Your humour and enthusiasm was contagious. The service you gave me was supportive and truthful which I was grateful for.
I am certain that each time I wear the dress I purchased I will have an extra smile remembering the day I bought it. Thank you
19 July 2025
Unprompted review
Reply from FatFace - RIPON
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Ripon store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - RIPON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service friendly helpful staff
2 June 2025
Reply from FatFace - RIPON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ripon store. Buying for my husbands birthday
The assistant Katie was very helpful. She was attentive, offered alternative options was kind and very professional.
I would definitely like Katie to serve me again in the Ripon store.
21 May 2025
Unprompted review
Reply from FatFace - RIPON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely
Lovely, friendly staff. I love the Fatface bags – such good quality.
9 May 2025
Unprompted review
Reply from FatFace - RIPON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I just want to say a massive thank you…
I just want to say a massive thank you to the lady who made my day today or maybe month! I did my first big clothes shop since my hysterectomy 4.5 months ago. Over the years I've lost so much confidence in my body and appearance. She helped me pick out a number of pieces that I can mix and match with other bits I have and things that were really flattering for my figure. I left not only with lovely new clothes but a little more confidence. My husband and I thought she was an absolute star. Unfortunately I didn't get her name, but you'll know who you are if you do indeed read this. Thanks from the bottom of my heart, I hope to see you again xxx
26 April 2025
Unprompted review
Reply from FatFace - RIPON
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
The staff were friendly and helpful
The staff were friendly and helpful, achieving the right balance between being attentive and allowing you to browse in peace.
23 April 2025
Unprompted review
Reply from FatFace - RIPON
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - RIPON
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
Reply from FatFace - RIPON
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - RIPON
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The staff were friendly and very…
The staff were friendly and very helpful, offering alternative suggestions when I couldn't find what I was looking for.
4 December 2024
Reply from FatFace - RIPON
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
On visiting the Ripon FatFace shop…
On visiting the Ripon FatFace shop today, the two wonderful ladies in the shop were very helpful and kind. A lovely experience and one of the ladies Jack or Jackie ( my hearing ) was exceptional in reserving a coat for my wife to buy from a different branch. Many Thanks xx
2 December 2024
Unprompted review
Reply from FatFace - RIPON
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Customer service is excellent
Customer service is excellent. I had a return to make and they made the process easy especially as it was an online order - permitting me to exchange one item for others. Staff are welcoming and helpful. Thank you.
28 August 2024
Reply from FatFace - RIPON
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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