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FatFace - PERTH Reviews 137

TrustScore 5 out of 5

4.8

Unit 2 52/108 High Street, PH1 5TH Perth, Perthshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Bought a lovely sea green collared top and matching necklace as birthday gifts. Delighted with the items as was the recipient. Very positive in store experience, well layed out, easy to navigate my wa... See more

Company replied

Rated 5 out of 5 stars

- easy ordering - fast delivery for collection to the shop - no-fuss handover in the shop - superfriendly staff For me as coming from abroad regularly it's a must to visit the Perth FF shop each... See more

Company replied

Rated 5 out of 5 stars

Very prompt delivery after ordering. Staff in shop always extremely pleasant and helpful. The tops I purchased in sale are lovely, very good quality as always.

Company replied

Rated 4 out of 5 stars

Welcoming, friendly, and helpful staff, who appear to be interested and enjoy their work. Good quality product, good colour. Had to take a size bigger, xl, as I found the large fitted a bit neat. This... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 2 52/108 High Street, PH1 5TH, Perth, Perthshire, United Kingdom

  • 01738 622446

4.8

Excellent

TrustScore 5 out of 5

137 reviews

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Rated 5 out of 5 stars

Excellent shopping experience & service & kind

Great brand with beautiful casual well made clothes

26 May 2025
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Reply from FatFace - PERTH

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM

Rated 5 out of 5 stars

Delivered promptly

Delivered promptly - lovely item

20 May 2025
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Reply from FatFace - PERTH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Ordering and pick up were very easy

Ordering and pick up were very easy. Staff very friendly and efficient

26 April 2025
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Reply from FatFace - PERTH

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 5 out of 5 stars

Good service and product

Good service and product. Very pleasant and helpful staff in Perth shop when collected

6 April 2025
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Reply from FatFace - PERTH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Love fat face

Love fat face. Clothes are very well made and sizing is good.

16 March 2025
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Reply from FatFace - PERTH

Good morning,

Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.

Have a good day!

Take care, CT

Rated 5 out of 5 stars

Lovely people, lovely dress

Lovely dress, true to size. Easy process to collect parcel.
Really friendly and professional folk in the Perth shop.
Would recommend

8 March 2025
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Reply from FatFace - PERTH

Good afternoon,

Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.

Have a good day!

Take care, CT

Rated 5 out of 5 stars

Jumpers

The customer service was excellent the gentleman who served me was very friendly and very helpful and polite.

5 March 2025
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Reply from FatFace - PERTH

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Rated 1 out of 5 stars
FatFace - PERTH logo

Reply from FatFace - PERTH

Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE

Rated 5 out of 5 stars

Friendly helpful staff

6 December 2024
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Reply from FatFace - PERTH

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Fat face clothes never disappoint

Fat face clothes never disappoint, size always correct and quality excellent, arrived promptly and well packaged

9 December 2024
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Reply from FatFace - PERTH

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 1 out of 5 stars

I haven't received my order

I haven't received my order. Got an email at start of week saying order delayed, but would be in touch in next couple of days...Still not heard anything

8 December 2024
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Reply from FatFace - PERTH

Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE

Rated 5 out of 5 stars

…Shopping and collection

Was fast and the shopping assistants were so helpful and nice.
Thank you very much

3 December 2024
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Reply from FatFace - PERTH

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Love my local Fat Face shop

Love my local Fat Face shop, staff are so friendly and helpful. It’s dog friendly and always so neat and tidy.
I also shop online at times but much prefer the physical shopping experience.

30 October 2024
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Reply from FatFace - PERTH

Hello Heather
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Bought 8 tops online and kept all of…

Bought 8 tops online and kept all of them. They are so lovely.
Ordering was easy as was collection.
When I was in collection I also bought my daughter a jacket. Love these clothes.

27 October 2024
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Reply from FatFace - PERTH

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Quick and timely online order.

Quick and timely online order.
Perth store is always welcoming and friendly.

18 October 2024
FatFace - PERTH logo

Reply from FatFace - PERTH

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

I ordered a jacket online it was…

I ordered a jacket online it was delivered to the shop I received a text message to say it was delivered
I found the staff very friendly and helpful
Overall a great experience

13 October 2024
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Reply from FatFace - PERTH

Hello Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Staff excellent

Staff excellent

7 September 2024
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Reply from FatFace - PERTH

Hello Robert
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Good quality garments

Good quality garments, great service from staff
My favourite retailer

30 August 2024
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Reply from FatFace - PERTH

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

The comfiest slippers EVER!!!

Easy to use website and plenty of choice.
Chose the delivery to store option which was quick and simple. Staff very friendly, in and out in under 5min!!
I bought the mule slippers which were true to size and the comfiest I’ve ever worn. Love them 😍

22 August 2024
FatFace - PERTH logo

Reply from FatFace - PERTH

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

The clothes are of a good quality

The clothes are of a good quality. Comfy to wear. Shop is tidy and well organised. Doesn't feel overcrowded. Staff are very welcoming.

15 August 2024
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Reply from FatFace - PERTH

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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