The customer service i received from who i think was the manageress was exceptional. After finding a dress I loved and trying it on i found it to be too long in the body and was gutted. The lovely lad... See more
Company replied
Location
Switch locationSU7 Monument Mall, 10 Blackett Street, NE1 7AJ Newcastle upon Tyne, Tyne & Wear, GB
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See what reviewers are saying
I like Fatface. It’s a shame some stores have closed. Newcastle still going though - bought a lovely jumper. Due to the material and style, I didn’t notice the hole in it until back home. Not returni... See more
Company replied
I give 5 stars because I've been a customer of Fatface for years and never had a bad experience. I was a little disappointed this season because of the lack of chinos and linen trousers. Maybe I'm g... See more
Company replied
Ordering was easy and dress was available for collection much earlier than expected. Hadtle free experience. Bought the same dress last year in different colour/pattern, quality of this year's dress... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
SU7 Monument Mall, 10 Blackett Street, NE1 7AJ, Newcastle upon Tyne, Tyne & Wear, United Kingdom
- 01912 304259
4.8
Excellent
220 reviews
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Quality is always great and delivery…
Quality is always great and delivery reliable. Exactly what you want.
6 December 2023
Reply from FatFace - NEWCASTLE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great staff and lovely products.
28 November 2023
Reply from FatFace - NEWCASTLE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - NEWCASTLE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Unfortunately didn't receive my order…
Unfortunately didn't receive my order due to it getting lost then out of stock . It was going to be a Xmas present for my husband and I was disappointed. Usually can't fault Fatface but on this occasion I was let down
20 November 2023
Reply from FatFace - NEWCASTLE 2
Hi there, thank you for your review.
I am sorry to hear that this happened - I can understand your disappointment and your feedback has been taken on board.
Take care, LE
Never again!
First and last FatFace click and collect order. I placed an order on 16 October. I then received an email to say it had arrived so I travelled to town to collect. It wasn't there. The store were helpful and tried to sort things out with customer service who don't seem to have a clue. All a mess and I still don't have my order. Had to be very assertive in insisting on a refund. Let's see if that manages to be done!
16 October 2023
Reply from FatFace - NEWCASTLE 2
Hi Julie,
Thank you for your feedback. I am so sorry to hear that your parcel was incorrectly marked as arrived by the store crew. Please be assured that this is highly unusual. I can see that you have spoken to our team and we have found a solution for you. If there is anything else we can help with please do get back in touch with our team. Have a great weekend - KS
Reply from FatFace - NEWCASTLE 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Another painless process
17 October 2023
Reply from FatFace - NEWCASTLE 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Quick service
Quick service , staff in Newcastle when I picked parcel where very pleasant
11 October 2023
Reply from FatFace - NEWCASTLE 2
Thank you for your 5* review regarding your recent visit to our Newcastle store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Excellent service
1 October 2023
Reply from FatFace - NEWCASTLE 2
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Reply from FatFace - NEWCASTLE 2
Hi Jacqueline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Sadly both the cost and the Cardiga have been returned. The cost was too big, the shoulders especially. The cardigan was too big and the colour didn't suit me
Sadly both the cost and the Cardigan
18 September 2023
Reply from FatFace - NEWCASTLE 2
Hello Anne, Thank you for your feedback. I am sorry to hear that these were not quite right for you on this occasion, but we hope you enjoy shopping with us going forward. Take care - KS
Great!!
Great!!
We made our order with the easy to use website. Our came promptly within three days.
The quality of the clothing is always exceptional.
Thank you.
28 August 2023
Reply from FatFace - NEWCASTLE 2
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Reply from FatFace - NEWCASTLE 2
Hello, thank you for your 5* review regarding your recent purchase and recent visit to our Newcastle store. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Staff were very helpful ,love the…
Staff were very helpful ,love the clothes my favourite dresses
15 August 2023
Reply from FatFace - NEWCASTLE 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
You get good service from fat face
You get good service from fat face
And easy to return things
I love my clothes from fat face
I will continue to shop with them
9 August 2023
Reply from FatFace - NEWCASTLE 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! - RS
Shirt was not even worth sale price…
Shirt was not even worth sale price paid. Will be returning item. Collection service from shop was extremely slow. The shop was not busy but girl who served us had no idea what she was as doing. There were a few orders the same surname as mine and she kept bring out one parcel after another until she finally got the correct one 😱
12 August 2023
Reply from FatFace - NEWCASTLE 2
Hi there! We are very sorry to hear that this has happened. We deeply appreciate your feedback and and we will feed this back to the appropriate team for future consideration - RS
Love fat face clothes
Love fat face clothes, I have required quite a lot of stuff over the years, just been in with daughter for my birthday pressie I got a lovely bag, I also got jeans nd long jumper online from the sale nd they are lovely , staff are so nice nd helpful, the shop is so nice too
One happy fat face shopper
1 August 2023
Reply from FatFace - NEWCASTLE 2
Good Afternoon Lynda, Thank you for your feedback regarding your trip to the Newcastle store. It is so wonderful to read such lovely feedback! We hope you love your new items! Have a great day - JW
Reply from FatFace - NEWCASTLE 2
Good Morning Tony, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care - JW
The member of staff was very friendly…
The member of staff was very friendly and helpful. A credit to Fatface
It is refreshing to feel like a valued customer.
31 July 2023
Reply from FatFace - NEWCASTLE 2
Good Morning Andrea,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend - JW
Friendly helpful staff
The staff are great. Very often items for sale online are not available in store. It’s always helpful to be able to look at items in real life.
22 July 2023
Reply from FatFace - NEWCASTLE 2
Hello Elizabeth
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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