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FatFace - MUMBLES Reviews 128

TrustScore 5 out of 5

4.8

6 Newton Road, SA3 4AT Mumbles, Glamorgan, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Great quality. Bought Sale items as on OAP wage now - but been a FatFace fan for yearrrrrrrs. Wish Mumbles shop were larger , but online service is great if item not in stock or my size- getting d... See more

Company replied

Rated 5 out of 5 stars

Fatface sell good quality , responsibly sourced , stylish clothes . All things that are important to me . I bought a beautiful dark pink linen shirt which I shall enjoy wearing .

Company replied

Rated 5 out of 5 stars

It's always a pleasure going into the Mumbles Store, the staff are always friendly and happy to help.

Company replied

Rated 5 out of 5 stars

Ordered a T-shirt on-line. Received an e-mail confirmation as expected, but a few days later, I hadn't received a message to let me know my parcel would be ready to collect from the store. I contacted... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 6 Newton Road, SA3 4AT, Mumbles, Glamorgan, United Kingdom

  • 01792 368319

4.8

Excellent

TrustScore 5 out of 5

128 reviews

5-star
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Rated 5 out of 5 stars

Lovely dress at sale price

Lovely dress at sale price. Fits well. Made well
Assistant in shop was very helpful too.

30 August 2025
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Reply from FatFace - MUMBLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Ordered online and opted for store pick…

Ordered online and opted for store pick up. Quick and easy, no fuss.

18 August 2025
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Reply from FatFace - MUMBLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Always good service

13 August 2025
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Reply from FatFace - MUMBLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars
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Reply from FatFace - MUMBLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great trousers

Lovely comfy trousers nice and colourful

11 August 2025
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Reply from FatFace - MUMBLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Super efficient customer service and…

Super efficient customer service and lovely staff in Mumbles… always greet with a smile

30 July 2025
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Reply from FatFace - MUMBLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

First class product

First class product. Staff very friendly.

1 July 2025
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Reply from FatFace - MUMBLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

lovely phone bag

lovely phone bag, nice leather, beauyiful colour bargainmprice. Thanks.

18 May 2025
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Reply from FatFace - MUMBLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Perfect Fit

Well made love the fabric, the length is perfect for me petite,
I also got to have my items shortened even though it says petite,

14 April 2025
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Reply from FatFace - MUMBLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy online ordering and quick delivery…

Easy online ordering and quick delivery to store

13 April 2025
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Reply from FatFace - MUMBLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy to order and collect from my local…

Easy to order and collect from my local store

16 March 2025
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Reply from FatFace - MUMBLES

Good morning,

Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.

Have a good day!

Take care, CT

Rated 5 out of 5 stars

Excellent product

Excellent product

3 February 2025
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Reply from FatFace - MUMBLES

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

All great again thanks

22 December 2024
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Reply from FatFace - MUMBLES

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 1 out of 5 stars

Order very late ! No notification !

Order did not turn up at store or I certainly wasn't notified way after the stated date. After going on the "chat" I received a message to say that it was ready for collection immediately!!

4 December 2024
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Reply from FatFace - MUMBLES

Thank you for taking the time to leave your review. I am sorry to hear that you didn't receive notification of delivery for your order.

I will be sure to have this flagged with the team for their investigation.

Thank you, LE

Rated 5 out of 5 stars

Staff very helpful

5 December 2024
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Reply from FatFace - MUMBLES

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 2 out of 5 stars

Dedicated Fat Face customer

Dedicated Fat Face customer.
Tried to amend size only hours after placing order, no reply for days, then told couldn't.
Wasnt at storexwhen expected.
Told next day , so OK another trip into town when on holiday.
Only to find shop shut.
Till upgrade.
All my life worked in retail, till upgrades, software all done out of hours not 14.30 in the afternoon.
First and hope last bad experience.
New Mgr over came issue. But could've done a lot better.

15 August 2024
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Reply from FatFace - MUMBLES

Good morning John

Thank you for taking the time to leave your review.

I am sorry to hear of your recent poor experience. I will be sure to pass your comments to the correct team for their feedback.

Take care, LE

Rated 5 out of 5 stars

QUALITY FROM FAT FACE

It is so easy to use this ap always prompt delivery and you can always rely on the quality of the clothes from Fat Face

19 August 2024
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Reply from FatFace - MUMBLES

Hello Anne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

The staff are pleasant and helpful

The staff are pleasant and helpful . I love the clothes as they are always such good quality.

13 August 2024
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Reply from FatFace - MUMBLES

Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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