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FatFace - MORPETH Reviews 131

TrustScore 5 out of 5

4.8

Unit 9 Sanderson Arcade, NE61 1NS Morpeth, Northumberland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very easy ordering (and returns). Great selection of clothing etc. in nice styles and sometimes ethical fabric. The staff in the morpeth store (which i visit often!) are very friendly and helpful whic... See more

Company replied

Rated 5 out of 5 stars

Good customer relations. Pleasant staff. Ease of ordering and returning items. My only complaint would be lack of short fitting trousers and dresses. What you do get in disappears like snow off a d... See more

Company replied

Rated 5 out of 5 stars

Bought sweatshirt in sale. Beautiful colours and very well made. Bought as gift for daughter so cannot comment on washing etc.

Company replied

Rated 5 out of 5 stars

Staff great, shop well organised, brilliant prices and got exactly what I was looking for. Well done fatface

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 9 Sanderson Arcade, NE61 1NS, Morpeth, Northumberland, United Kingdom

  • 01670 505140

4.8

Excellent

TrustScore 5 out of 5

131 reviews

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Rated 5 out of 5 stars

Fast delivery

Fast delivery. Good quality items. No worries if need to return goods.

14 May 2026
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Reply from FatFace - MORPETH

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Good FatFace experience

Lovely shop, friendly staff and a good range of products on display. The staff were very helpful and I am pleased with my purchases.

6 May 2026
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Reply from FatFace - MORPETH

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Good selection with very…

Lovely and helpful staff with a welcoming atmosphere and good selection of items.

6 May 2026
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Reply from FatFace - MORPETH

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Stunning skirt with an excellent price

Staff great, shop well organised, brilliant prices and got exactly what I was looking for. Well done fatface

6 May 2026
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Reply from FatFace - MORPETH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

The service and quality of the…

The service and quality of the purchases.

3 May 2026
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Reply from FatFace - MORPETH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Staff in store

26 April 2026
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Reply from FatFace - MORPETH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very easy ordering (and returns)

Very easy ordering (and returns). Great selection of clothing etc. in nice styles and sometimes ethical fabric. The staff in the morpeth store (which i visit often!) are very friendly and helpful which makes the shopping experience always pleasant 😊. Highly recommended.

24 April 2026
Unprompted review
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Reply from FatFace - MORPETH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Sweatshirt

Bought sweatshirt in sale. Beautiful colours and very well made. Bought as gift for daughter so cannot comment on washing etc.

23 April 2026
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Reply from FatFace - MORPETH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Easy to order online

Easy to order online, and delivered to my local store.Also, if I needed, I could return to my local store and they would return them for me. Perfect.

10 April 2026
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Reply from FatFace - MORPETH

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent fit

Excellent fit. Exactly what I wanted. Thoroughly recommend. Thanks

7 March 2026
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Reply from FatFace - MORPETH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Good customer relations

Good customer relations. Pleasant staff.
Ease of ordering and returning items.
My only complaint would be lack of short fitting trousers and dresses. What you do get in disappears like snow off a dike!

3 February 2026
FatFace - MORPETH logo

Reply from FatFace - MORPETH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy ordering online

Easy ordering online. Easy to return unwanted items. Staff always extremely helpful. Always stress free shopping with fat face.

11 January 2026
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Reply from FatFace - MORPETH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent Service

Size not in shop but Linda the shop assistant at Morpeth ordered online and my order was delivered 2 days later. Excellent service from both Fatface and their Morpeth shop.

7 January 2026
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Reply from FatFace - MORPETH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Lovely jacket bought in the sale

Lovely jacket bought in the sale so a great price. Easy to order online.

31 December 2025
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Reply from FatFace - MORPETH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Good Experience

The Assistant in the shop was very helpful and gave good advice. I ordered 4 items online and bought 2. No problem returning the other 2 items to the shop.

19 September 2025
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Reply from FatFace - MORPETH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Lovely tops

Lovely tops, especially the broiderie anglaise styles.
Easy to purchase in store or online and easy returns. Very helpful staff too. 👍

2 September 2025
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Reply from FatFace - MORPETH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 3 out of 5 stars

The shop assistant who served me was…

The shop assistant who served me was rather rude. She had an accent from either Australia or South Africa. Her interaction was short so it was difficult to decipher.

26 August 2025
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Reply from FatFace - MORPETH

Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE

Rated 5 out of 5 stars

Very helpful staff at Morpeth

Very helpful staff at Morpeth when I had to return item bought for my daughter,which unfortunately did not fit .

8 July 2025
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Reply from FatFace - MORPETH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very friendly and welcoming staff

Very friendly and welcoming staff. Great choice of clothes to buy. Good and hard wearing. Wash perfectly and keep good shape

1 July 2025
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Reply from FatFace - MORPETH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great customer service

I received great customer service from the lady who served and helped me, lots of quality items I could buy will definitely be back to buy more.

30 May 2025
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Reply from FatFace - MORPETH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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