The shirts I ordered are excellent and the sale price made them great value. However, I was unimpressed with the communications re delivery. I didn’t receive any email updates and had to visit the sto... See more
Company replied
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Always great products, great quality, wash after wash on the clothes. I know the sizing I need (which is different to other brands). Staff always helpful and cheerful, no quibble about returns. Good... See more
Company replied
My order came on time and was free. The Web site was easy to use especially as I am not good with using technology.
Company replied
Great website, products well described. Online ordering process is easy and delivery prompt to my local store. Collection easy from the friendly, cheerful shop staff. I ordered Carolin striped s... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 10 23 Fremlin Walk, ME14 1QG, Maidstone, Kent, United Kingdom
- 01622 663386
4.9
Excellent
144 reviews
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This is our favourite shop in…
This is our favourite shop in Maidstone! The clothes are good quality and have lovely variety for men and women as well as lots of gifts that are perfect stocking fillers at Christmas. The staff are really friendly too.
25 April 2024
Unprompted review
Reply from FatFace - MAIDSTONE
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
ep
Amazing Customer Service!! 1000000000 Stars!
Honestly, the best customer service I’ve received in years!
Today I went into fat face in Maidstone looking for a shirt for a birthday present, Meg and Ellis could not be more helpful. They were so happy and attentive to my shopping needs, some of the friendliest staff/management I’ve ever spoken too.
I’ve shopped in here for years and I wouldn’t go anywhere else for my over shirts!
If I could give a million star review that still wouldn’t be enough!!
10 April 2024
Unprompted review
Reply from FatFace - MAIDSTONE
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
It’s v more about the product
It’s v more about the product, but the staff at the Maidstone Branch were as helpful and friendly as usual.
21 March 2024
Reply from FatFace - MAIDSTONE
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
The best of both worlds with Fat Face riS
The best of both worlds with Fat Face ! I love real shopping and the Maidstone Fat Face store offers plenty of inspiration with a really helpful sales team . They also sort out ordering any item that is not in stock for home delivery . Brilliant shopping experience !
20 March 2024
Reply from FatFace - MAIDSTONE
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experiences with us, and we hope you love your purchases!
Take care. -GM
Reply from FatFace - MAIDSTONE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I popped into store today to grab a…
I popped into store today to grab a sale jumper I regretted not buying the week previous, to find the sale had gone. I was asked if I needed help and I expressed I was too late with the sale and that maybe next year I’d have more luck, my own fault for not getting it when I saw it. A lady called Megan went out of her way to find the jumper from what I had described and I ended up leaving with two. The one I wanted and the same in grey. Megan was really helpful and happy to help. One of the nicest and friendliest stores in town.
9 February 2024
Unprompted review
Reply from FatFace - MAIDSTONE
Good Afternoon Joshua,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Maidstone Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Always good value.
Helpful assistants, good value products in all age ranges which wash well & are of excellent quality.
4 January 2024
Reply from FatFace - MAIDSTONE
Hello Judith
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Have been a customer of Fat face for a…
Have been a customer of Fat face for a long time very happy with the style and the comfort of the clothes.
3 January 2024
Reply from FatFace - MAIDSTONE
Good Afternoon Christopher,
Thank you for taking the time to leave us a review!
I am happy to hear you have been a long time customer of ours and continue to be happy with the quality and style of our clothing!
We really appreciate your feedback and really cannot wait to welcome you back!
Kind Regards, JW
Excellent customer service
Excellent customer service from beginning to end. Ordered online,returned to shop and exchanged.
3 January 2024
Reply from FatFace - MAIDSTONE
Hi Liz
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Beautiful clothes, great price and environmentally friendly
I love my local branch but there's a great website too, easy to use. Beautiful clothes, many environmentally friendly fabrics all at a good price.
The staff are all very friendly and give great advice too.
31 December 2023
Reply from FatFace - MAIDSTONE
Hello Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fat Face is my favourite store
Fat Face is my favourite store, not only because of the gorgeous clothes, which are always great quality, but also because of the staff. Always so lovely and helpful.
13 December 2023
Reply from FatFace - MAIDSTONE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very friendly and knowledgeable
4 November 2023
Reply from FatFace - MAIDSTONE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy ordering
Easy ordering, delivery to local store and notification when it's ready to collect, great service
1 November 2023
Reply from FatFace - MAIDSTONE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - MAIDSTONE
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Wellies are better than expected with…
Wellies are better than expected with sheepskin lining for the sole of your foot. Real surprise.
9 October 2023
Reply from FatFace - MAIDSTONE
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Reply from FatFace - MAIDSTONE
Thank you for your 5* review regarding your recent visit to our Maidstone store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Order and pick up in store
I arranged to pick up in store to save postage. It came really quickly and when I picked it up I was able to swap the shorts to the colour I preferred that hadn’t been available online. Brilliant customer service.
2 September 2023
Reply from FatFace - MAIDSTONE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service from all the staff very…
Great service from all the staff very friendly and always welcoming in the Maidstone Fremlin Walk store. Only shop for clothes there or on line if they have not got the item in stock. Love the fit and colours of the clothes FatFace has to offer.
28 August 2023
Reply from FatFace - MAIDSTONE
Hello Jonathan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I had a problem with an online order…
I had a problem with an online order where the manufacturers sizing was wrong. I went into Maidstone store to return and they dealt with me with no fuss. I ordered a replacement online and had it delivered to Maidstone and received it with no problems.
25 August 2023
Reply from FatFace - MAIDSTONE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Love the staff at Fat Face Maidstone.
Love the staff at Fat Face Maidstone.
Particularly Elenor she is patient, friendly and approachable! Such an asset to the store ⭐
1 September 2023
Unprompted review
Reply from FatFace - MAIDSTONE
Good afternoon, Eliza
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Maidstone store.
Take care, JB
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