I saw some slippers, that I was looking for, online. I went to the Ludlow store and they had them in my size, so I bought them. The assistant greeted me pleasantly, and the payment was straightforwa... See more
Company replied
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See what reviewers are saying
For my Wife's Birthday, I chose your super Caitlin Tunic blouse, with a lovely Autumn leaf patterns and colour and lovely little buttons. A super relaxed, casual top with 3/4 length pleated sleeves it... See more
Company replied
I'm singing the praise of Kayla Ludlow store....After a few days of dealing with H/O, being fobbed off in general( too long winded & unbelievable to start to put down) Kayla sorted my faulty boots ou... See more
Company replied
I made two “click and collect” orders within a couple of days. The second one arrived very quickly but the first was sent to a completely different store 100 miles away! It was then posted to the corr... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
59 Broad Street, SY8 1NH, Ludlow, Shropshire, United Kingdom
- 01584 879646
4.6
Excellent
84 reviews
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Decent slippers.
I saw some slippers, that I was looking for, online. I went to the Ludlow store and they had them in my size, so I bought them. The assistant greeted me pleasantly, and the payment was straightforward. They are comfortable and good quality.
17 June 2026
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very easy to collect my parcel and a very friendly assistant in the shop
Very easy to collect my parcel
9 June 2026
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Cardigans are lovely
Cardigans are lovely. Just annoyed that now a 20% off voucher comes through
29 May 2026
Reply from FatFace - LUDLOW
Hello Susan, thank you for your review. I am sorry to hear that your recent purchase has been reduced, For any purchases made online, if we reduce your items within 24 hours of ordering, please contact our customer experience team on 0333 777 8053 and we'll refund the difference back to you, no problem at all.
If you've purchased in-store, please pop in and speak to our crew in store who can help you to return the goods and re-purchase a new item at sale price. Please ensure the tags are still attached if you'd like to do this. Thank you, CM
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good shop quality clothes
4 May 2026
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
My order was delayed but I was kept informed
My order was delayed but I was kept informed and was emailed once it was in store ready to collect. The collection process was fast and efficient.
6 April 2026
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Spring jumper
I bought a beautiful Spring jumper with 20% off, so I am delighted with my purchase. It arrived quickly and as always the staff in the Ludlow store were friendly and efficient.
12 March 2026
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Item arrived when they said it would…
Item arrived when they said it would and it was in good order. Staff are always friendly and helpful
19 February 2026
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent customer service
My item was a click & collect to the Ludlow branch ,and the lovely Ladie Manager / assistant recognised me straight away and went to fetch my parcel .
Excellent customer service .
Thank you 😊
9 February 2026
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
3XL .
The shirt was delivered to the Ludlow branch of Fatface , free of charge and on time . The quality is very good .
24 January 2026
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
First time looking at the website I…
First time looking at the website I seen some lovely two pack of fluffy socks,and noted that i could order and pick up at my local Ludlow store 😀 pleased with quality shall be using as bed socks ,sooo cozy 😀🤩🥰
8 January 2026
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Price was reasonable
Price was reasonable . Store layout was good. Staff was polite in Ludlow
7 January 2026
Unprompted review
Reply from FatFace - LUDLOW
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
very pleased with my shirts and jumpers…
very pleased with my shirts and jumpers excellent quality ,perfect size and fit ,many thanks james
31 December 2025
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Failure to deliver on time
Delay in delivery to store which is an issue if you live 1 hour from store and plan shopping around the collection time selected. If selected times cannot be honoured then perhaps the management plan needs to be addressed.
11 December 2025
Reply from FatFace - LUDLOW
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
Good days shopping!
Bought a lovely skirt in the sale and paired it with a top that was full price. I was helped by a charming assistant in Ludlow branch(Natalie)
It's always a pleasure to go to Fat face.The clothes are beautiful and of a high quality.
24 October 2025
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly fat face staff
I went into the Ludlow fatface this morning looking for Christmas pyjamas
I was greeted by a lovely young lady called Kay who was extremely helpful
Very happy to help me and advise me with sizes ect
I would like to say all the staff I have dealt with in Ludlow have always been helpful
25 September 2025
Unprompted review
Reply from FatFace - LUDLOW
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
All in all a very pleasant experience…
All in all a very pleasant experience from purchase to refund
1 September 2025
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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