Visited your shop in Keswick. Liked leather ankle boots. Assistant very helpful but my size not available. She suggested ordering on-line which I did.Also got 15% off as new customer. Collected in Gla... See more
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Well looked after during visit. Informed staff of my requirements. Show various items and tried several until "right" one found. Very satisfied with staff at Keswick branch. Thank you Eloise.
Company replied
Smooth collection of an online purchase and easy to process a partial return in store. The staff members at the Keswick shop are always lovely.
Company replied
Saw a jacket I liked and was able to try one one. Bit disappointed there was no way to buy in store with an on-line discount code. Thought I'd be able to order online and pick up one from in shop whi... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
49/51 Main Street, CA12 5DS, Keswick, Cumbria, United Kingdom
- 01768 780910
4.9
Excellent
143 reviews
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Fabulous help from the ladies in the…
Fabulous help from the ladies in the Keswick shop. Kind and helpful
8 December 2025
Unprompted review
Reply from FatFace - KESWICK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
The staff were very freindly
The staff were very freindly, helpful and made you feel welcome as people not just as a customer. Joe was great, engaging, helpful and happy. He was an example of Excellent customer service.
2 December 2025
Unprompted review
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Brilliant store & Joe was incredibly helpful
Joe was incredibly helpful, as was Sharon - and it’s a brilliant shop xx and the Shelter sparkly socks and fab for me and my daughter in law!! Xxx
2 December 2025
Unprompted review
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great products
Great products, reasonable prices, very helpful staff. Nice store
19 November 2025
Unprompted review
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Just been into the Keswick Branch
Just been into the Keswick Branch, Lach and all his staff were all so very friendly, helpful with great service. Highly recommend.
17 November 2025
Unprompted review
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Elouise was amazing at keswick branch…
Elouise was amazing at keswick branch thank you x
1 November 2025
Unprompted review
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The staff were really helpful during my…
The staff were really helpful during my visit to Fatface this morning. I was after something in-particular and the staff went in the back to try and help me find it.
In the end, we ordered it online so that I could pick it up when I get home.
Many Thanks!
28 October 2025
Unprompted review
Reply from FatFace - KESWICK 2
Hi Lynne
Thank you for taking the time to leave your review. We're so pleased to hear that you had a positive experience whilst visiting our Keswick store - this is great to hear and we look forward to welcoming you back soon. Thank you, LE
Amazing Service
All the staff but especially Emma and Mya were really helpful, patient and kind in the Keswick store today helping my Mum purchase some Christmas presents. Amazing service
27 October 2025
Unprompted review
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ease of ordering and speed of delivery
17 October 2025
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Sharon went above and way beyond to…
Sharon went above and way beyond to help me buy a bag for my partner. Huge thanks!
13 October 2025
Unprompted review
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really helpful and friendly staff
Really helpful and friendly staff. Took time to find an item and helped order it for delivery.
15 September 2025
Unprompted review
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent
Great service from Caroline today.
Very helpful with ordering an item.
Thanks
10 September 2025
Unprompted review
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely shop and staff
Lovely shop and staff. Young Lady who helped me was very chatty and helpful. Lovely manners.
4 September 2025
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Carolyn/Caroline - Sales assistant
I was served by a Carolyn who helped me with a jacket I was thinking of purchasing. She was very kind and didn't rush me into buying the jacket. She was extremely patient. I went to the till with the jacket and said to her that I don't think I would have bought it without her help and advice. She wasn't pushy but extremely helpful and very pleasant. I am so pleased with my purchase, and would recommend this store and the helpful staff.
22 July 2025
Unprompted review
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Keswick store.
They have a wide selection of stock with friendly and helpful staff.
***** stars.
20 May 2025
Reply from FatFace - KESWICK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Helpful staff
I went into the store in Keswick. They did not have the dress I was looking for. Very helpful staff helped me find it online and ordered it to be delivered to store. Unfortunately didn’t fit but again helpful and cheery staff helped me to return. A pleasure to find such helpful and happy staff, well done girls
24 May 2025
Unprompted review
Reply from FatFace - KESWICK 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Very helpful and friendly staff
Very helpful and friendly staff - excellent customer facing service skills.
16 May 2025
Unprompted review
Reply from FatFace - KESWICK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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