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FatFace - KENMARE Reviews 56

TrustScore 4.5 out of 5

4.7

7 Henry Street, Unknown Kenmare, Kerry, IE


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See what reviewers are saying

Rated 5 out of 5 stars

We called into fatface in Kenmare today and we couldn't be happier with the service! Triona was excellent and so helpful! Thank you, we will be back soon!

Company replied

Rated 5 out of 5 stars

Popped into Fatface Kenmare today with my pal oh my god were we glad we did ! There was a terrific sale and Lucy & liz went out of their way to help us find the sizes we needed on their website and or... See more

Company replied

Rated 5 out of 5 stars

It’s always a pleasure to shop at Fat Face kenmare. I was served by two beautiful Ladies Caroline and Lucy.. These Ladies always help you to find the perfect and give you a honest opinion as to if the... See more

Company replied

Rated 2 out of 5 stars

Ordered some clothes, one top wasn't in stock after my order and refund was apparently issued and hasn't come through Pair of jeans that I'd say are overpriced after receiving them and very disappo... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

56 reviews

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1-star

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Rated 5 out of 5 stars

Very helpful staff.

19 October 2022
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Hi Ruth, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 4 out of 5 stars

Easy to deal with

Easy to deal with. Kept me informed of my delivery. The staff here are so friendly and helpful

14 August 2022
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Good afternoon, Brian

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon our Kenmare store.

Have a great day and stay safe. JB

Rated 5 out of 5 stars

Absolutely love this store

Absolutely love this store. Beautiful clothes that are reasonably prices,considering the quality. Never any problems returning items. The staff are always unfailingly friendly professional and helpful. I wish I could give them more than 5 stars.

11 August 2022
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Good Afternoon Maggie

Thank you for your review and for sharing your recent experience in our Kenmare store.

Please be assured that this will be passed onto the crew members involved for you.

EP

Rated 5 out of 5 stars

This shop provided a warm friendly…

This shop provided a warm friendly service
Shop assistant very helpful

1 August 2022
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Good afternoon, RoseMarie

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Kenmare store.

Take care, JB

Rated 5 out of 5 stars

Returned a dress

Returned a dress. Absolutely lovely service, no problems at all. The lady was so polite and lovely. I love this store. Wish I lived closer to it.

24 July 2022
Unprompted review
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Good afternoon Maggie,

Thank you for your 5* review. It is great to read such lovely comments about our Kenmare Store. Please be assured that this feedback will be passed on.

Have a great day!

Take care, EG

Rated 5 out of 5 stars

Excellent service throughout and very…

Excellent service throughout and very helpful in store

21 July 2022
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Good afternoon,

Thank you for your 5* review. It is great to read such positive comments about your recent experience in our Kenmare Store. Please be assured this feedback will be passed on.

Have a great day!

Take care, EG

Rated 5 out of 5 stars

Great place to shop

Great place to shop. Very friendly and helpful!

10 July 2022
Unprompted review
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Good afternoon.

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at Kenmare.

Take care, JB

Rated 5 out of 5 stars

Great service as always

Great service as always. I've been a regular customer of the shop for years and the customer service is always fabulous and the quality of the clothes is always brilliant. Thanks Tracey for your help!

6 July 2022
Unprompted review
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Good Afternoon Deidre
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP

Rated 5 out of 5 stars

excellent service

excellent service, very friendly and informed me of points to be used on special offers etc. Love FatFace clothing!

2 July 2022
Unprompted review
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Hi Sally, Thank you for your 5* review - I am so pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon! Take care, LE

Rated 5 out of 5 stars

Great staff - so helpful !!

Popped into FatFace Kenmare today & picked up 2 lovely summer cotton shorts. Absolutely fab service from the two lovely girls there in the store today..could not have been more helpful !!
I only really needed 1 pair of shorts but left with two 😂 good sales people !!

29 June 2022
Unprompted review
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Hi Matthew,

Thank you for your 5* review. I am so pleased to hear such positive comments about your recent experience in our Kenmare Store. I will be sure to pass this feedback on to the store.

Have a great day!

Take care, EG

Rated 5 out of 5 stars

Extremely helpful staff

23 June 2022
Unprompted review
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Hi Martina,

Thank you for your 5 star review. I am pleased to read such positive feedback regarding our Kenmare Store. Please assure that this feedback will be passed on to the store.

Have a great day!

Take care, EG

Rated 5 out of 5 stars

I'd give ten stars if I could.

As usual, the service was outstanding. I have bought a few items and the blue light discount was applied hassle free. I also returned some items I have bought online. Even though it looked like the refund cannot be done in store due to paypal being the payment method, Lucy assured me that the issue will be sorted. She gave me all information before contacting customer support. She even called me a little while later to give me an update. Lucy was exceptionally friendly and really made my experience a fantastic one. I recently discovered Fatface and am addicted. And I don't know how you are doing it, but every time I walk out of your Kenmare or Kinsale stores I am smiling like a happy bunny. Never have I ever experienced any member of staff that was not helpful, honest and friendly. Thank you!

22 June 2022
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Hi Julia,

Thank you for leaving us your 5* review. It is great to hear such positive feedback about your online experience and in our stores. I am pleased to hear that Lucy was able to assist with your PayPal return and that your experience remained fantastic due to the assurance. I will be sure to pass this feedback on to the store and especially to Lucy. We can't wait to see you again!

Have a great day!

Take care, EG

Rated 5 out of 5 stars

Kenmare Store

Visited the Store in Kenmare Co Kerry and very impressed with the men's clothing section. Lovely layout to the store with fine large changing rooms. Enjoyed the whole experience and walked out with a fantastic short sleeve shirt. Great assistance from the store representative. Will definitely visit again next time in town. One issue re the sales receipt address: Kenmare is not in the United Kingdom as per the receipt...

13 June 2022
Unprompted review
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Good afternoon
I am so happy to read what a positive experience you had in the Kenmare store. I will be sure to pass this on to the wonderful team. I will also pass on the details regarding our receipts.
Have a great day - DW

Rated 5 out of 5 stars

FatFace in Kenmare

FatFace in Kenmare. Possibly the kindest most helpful staff I have ever met . Nothing was a problem, they suggested ideas and I left with some beautiful clothes and skip in my step. Thank you .

3 April 2022
Unprompted review
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Good Morning Josephine

Thank you for your 5* review and for sharing your recent experience in our Kenmare store with us.

Please be assured that this will be passed onto the crew members involved for you.

-EP

Rated 5 out of 5 stars

Fatface Kenmare is a fabulous store…

Fatface Kenmare is a fabulous store with fantastic staff. Always a delight to shop there. Keep up the great work.

12 January 2022
Unprompted review
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Hello Brian,

Thank you for your 5* review regarding your recent visit to our Kenmare store.

We are so pleased to hear you had an enjoyable experience whilst shopping with us.

Hope to welcome you back to store soon!

Have a great day!

Take care - CT

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