Order sweatshirt was delivered into local store within a couple of days, staff at Ipswich helpful as usual. I liked the sweatshirt but the colour didn't look right for me.
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See what reviewers are saying
I had a great experience at Fatface Ipswich from staff Emily Beth Geogia and Jess today. They acted like a team in the store which is unusual, greeted me, referred me to colleagues, smiles, seemed int... See more
Company replied
Staff are always lovely in-store. I buy online & collect from the store, as I inevitably need to 'browse'. I come in knowing I can get my order (as difficult when working to receive deliveries).... See more
Company replied
I went into the Ipswich town store all the staff said hell, always polite and caring about customer service, served by Emily great shopping experience as always! And Blue Light discount so, saved... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
17 Butter Market, IP1 1BQ, Ipswich, Suffolk, United Kingdom
- 01473 225265
4.6
Excellent
103 reviews
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More than happy with my purchase
More than happy with my purchase. Always a pleasant experience receiving my goods!
9 May 2025
Reply from FatFace - IPSWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy online ordering
Easy online ordering, jacket arrived in good time, no issues with the click and collect at my local store.
4 May 2025
Reply from FatFace - IPSWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order and collect,the only…
Easy to order and collect,the only downside being the shop not opening til 9.30am
2 April 2025
Reply from FatFace - IPSWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon!
LE
Quick delivery to store
Quick delivery to store. Polite service. Excellent goods. Very pleased
22 March 2025
Reply from FatFace - IPSWICH
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Ipswich store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Great shopping experience
I went into the Ipswich town store all the staff said hell, always polite and caring about customer service, served by Emily great shopping experience as always!
And Blue Light discount so, saved £16.49! Bonus! 💙
Thank you 😊
8 February 2025
Unprompted review
Reply from FatFace - IPSWICH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fatface is my 'go to' for sweaters
Fatface is my 'go to' for sweaters. I have long arms and every single purchase I've made fits perfectly. Staff are always welcoming and helpful and the store is always tidy and fun to explore.
13 November 2024
Reply from FatFace - IPSWICH
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely leather boots
A lovely pair of soft leather boots. So comfortable and easy to wear.
12 November 2024
Reply from FatFace - IPSWICH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful member of staff
I visited Ipswich Fat Face a few days ago to buy the Paige grey top. There was just one in the shop which was a size smaller than my usual. I tried on another colour in my usual size and then I couldn't make up my mind. I explained my dilemma to Freddie who helped me make my decision. It was the right decision to buy the grey top in a size smaller. I love it. Thank you Freddie
14 October 2024
Unprompted review
Reply from FatFace - IPSWICH
Hi Diane
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Ipswich store - this is great to hear. Take care, LE
Happy-super helpful shop staff 😃
My orders always arrive quickly (even though I bought the wrong size🙄)!
My re-orders also arrived quickly.
And I’ve gone down a size , so all good 😊
24 August 2024
Reply from FatFace - IPSWICH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ipswich staff are all totally amazing
Ipswich staff are all totally amazing. Always happy to help, always smiling 😃
12 August 2024
Reply from FatFace - IPSWICH
Hello Angela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - IPSWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ordering and picking up my order from my chosen store was very easy.
Ordering and picking up my
5 August 2024
Reply from FatFace - IPSWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Staff are always lovely in-store
Staff are always lovely in-store. I buy online & collect from the store, as I inevitably need to 'browse'.
I come in knowing I can get my order (as difficult when working to receive deliveries).
I've shopped here for years and some staff are definitely more helpful than others.
I used to always get a 'hi', but it's hit & miss now. I find that a 'hi' is a good welcome and then I find them approachable if I need anything. It just gives the visit a nicer feel.
5 August 2024
Reply from FatFace - IPSWICH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Emily's customer service skills are…
Emily's customer service skills are amazing, she was straight over me and helped me size a hoodie for myself.
Highly recommend her for all you help!
7 August 2024
Unprompted review
Reply from FatFace - IPSWICH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service
Excellent customer service provided by Jess
Very helpful and knowledgeable regarding Fatface clothing and sizes which Jess was able to order online to be delivered.
24 June 2024
Unprompted review
Reply from FatFace - IPSWICH
Hello Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
5* Ipswich Service
Excellent service from the Ipswich Fat Face team today. Especially Emily who could not have been more helpful. Well deserved 5 stars.
7 June 2024
Unprompted review
Reply from FatFace - IPSWICH
Hello May,
Thank you for sharing your recent experience in our Ipswich store with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
Take care, ED
Reply from FatFace - IPSWICH
Hi there,
Thank you for taking the time to leave your 5* review.
We are pleased to read your feedback on our service, and we look forward to welcoming you back soon!
Take care.- GM
Polite helpful staff
2 May 2024
Reply from FatFace - IPSWICH
HI Cheryl
Thank you for your 5* review and taking the time to leave your feedback. Many thanks-AB.
Picked up my online order...Staff…
Picked up my online order...Staff member was lovely 😊
10 April 2024
Reply from FatFace - IPSWICH
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Breach of data
Breach of data my number was given out to a customer without my permission.
11 April 2024
Unprompted review
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