Ordering and collecting was simple and efficient...only issue I did not receive an email advising my order was ready to collect but staff at shop was very helpful
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Beautiful shorts great fit very comfortable and look fantastic, I got one pair on holiday and loved them so much I got another pair in different colour Definitely worth getting 10/10
Company replied
Danielle and team at Holt made this family shopping experience a happy, warm and friendly one! The team gave us their full attention during our visit, checked items on line for us and shared their pro... See more
Company replied
Quick and easy. Used an online gift voucher towards payment. Arrived in store 4 days later
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
11 Appleyard, NR25 6BN, Holt, Norfolk, United Kingdom
- 01263 715938
4.7
Excellent
56 reviews
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I did an online order to pick up…
I did an online order to pick up instore. Got my confirmation email straight away, and my instore notification a few days later. When I went to pick my delivery up from the store the lady who was serving was very helpful and happy, she was also very personable as I find all the staff in Fat Face.
14 November 2023
Reply from FatFace - HOLT
Hello Zoe
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - HOLT
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
a tucked away treasure!!!
Danielle and team at Holt made this family shopping experience a happy, warm and friendly one! The team gave us their full attention during our visit, checked items on line for us and shared their product and Fat Face history knowledge with us. Effortless customer service, brilliant quality clothes, beautiful people!
20 July 2023
Unprompted review
Reply from FatFace - HOLT
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Household item!
Didn’t know FatFace did kitchen goods! But bought a lovely biscuit barrel in purple colour with little bees decorated in it! Look lovely and had really good seal!
27 June 2023
Reply from FatFace - HOLT
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Quick and easy
Quick and easy. Used an online gift voucher towards payment. Arrived in store 4 days later
19 April 2023
Reply from FatFace - HOLT
Thank you for your review! We're so glad you had a positive shopping experience, and hope we can give you a 5-star experience in the future! CD
Reply from FatFace - HOLT
Hello Sue , Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Friendly serviceHad to return trousers as they didn't…
Had to return trousers as they didn't fit. the process was cheerful and friendly. Have used Fat Face for years anyway. Good up to date useful clothing.
13 April 2023
Reply from FatFace - HOLT
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Lovely little shop
The staff were very friendly and helpful when I was exchanging an item and there was a good choice of clothes and accessories.
28 November 2022
Reply from FatFace - HOLT
Good Evening
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great evening.
Take care, EP
Friendly helpful staff at Holt
Such friendly helpful staff in the Holt store that I felt like I had to leave a review. I bought 2 lovely jumpers in the sale & the staff helped with getting extra sizes & made my shopping experience an absolute pleasure. I walked out of the shop feeling very happy-thank you.
26 November 2022
Unprompted review
Reply from FatFace - HOLT
Hi Louise,
Thank you for your feedback regarding your trip to the Holt store. It is so wonderful to read such lovely feedback!
Take care - KS
Return of faulty goods
I ordered some slippers and there was a fault. Took them back to store where it was sorted out. The assistant was helpful and dealt with the issue professionally.
19 May 2022
Reply from FatFace - HOLT
Hello Corinne
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received.
Have a great day!
Take care, LA
A good experience of returning goods at my local store
I returned a pair of ‘Girfriend’ jeans to my Holt store, having bought them online. The jeans looked great but were very big round the waist. I hadn’t realised that, as long as I had paid for the jeans with a credit card and not Paypal, I could return them to a store instead of by post. I was served in the Holt store by two very helpful and friendly young women who refunded the money from the jeans quickly and efficiently. It has encouraged me to risk buying more Fatface clothes online. Prior to this I had not ordered much online because I couldn’t be bothered to return stuff by post. Well done, Holt girls!
5 March 2022
Reply from FatFace - HOLT
Hi Maggie
Thank you for your 5 star review. We really welcome your feedback and appreciate your positive comments about your in store experience and I will pass this onto our Holt team. Have a lovely weekend. MJ
Always top quality clothes that last…
Always top quality clothes that last for years
Really thrilled with my latest bargains from the January sale
28 January 2022
Reply from FatFace - HOLT
Hi Sian,
Thank you for taking the time to leave us your review.
It’s great to hear that you are enjoying your items! We hope you continue to enjoy your shopping experience with us.
Have a great day!
Thanks again, JH
Brilliant service in our local shop.
I knew the items I wished to buy were not avaiable in our local store. So I tried to purchase them online. My order was really complicated and I had huge problems trying to do this transaction. In the end not successfully! So I returned to the store and explained the situation. The assistant had never come across the problem, either. So between us, about 30 mins. later, we managed to have it all sorted and everything was ordered. She was absolutely brilliant and went out of her way to help me. The staff in our shop are always friendly and really helpful. I love the ethos of Fatface and long may it remain in our town. Thank you.
15 December 2021
Unprompted review
Reply from FatFace - HOLT
Hello Kate,
Thank you for your 5* review.
I am so pleased to hear you were able to successfully place an order with us online with the help of our crew in our Holt store. We hope you love your new items which I see arrived with you yesterday!
Have a great Christmas!
Take care, CT
Excellent service..love the waterproof…
Excellent service..love the waterproof jacket
30 November 2021
Reply from FatFace - HOLT
Hi Dee,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received and are enjoying your jacket. We hope you continue to enjoy your shopping experience with us
Have a great day!
Thanks again, JH
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