The two ladies working in the Hereford store on 19th May 2026 were super friendly and gave me some great styling advice to coordinate the bree cardigan with a skirt bought in a different shop. The ad... See more
Company replied
Location
Switch locationUnit 16/17 The Old Market Shopping Centre, HR4 9HT Hereford, Herefordshire, GB
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See what reviewers are saying
Nia was so helpful, with such an affable manner and sense of humour. When I asked her for an honest opinion on my choices, she said she had been told she had an honest face... and indeed she has. Left... See more
Company replied
I have always love shopping at fatface when my children where little it was fantastic. Dress I’ve bought for a recent holiday are all excellent value for money &. Fat face sale is our go too everytim... See more
Company replied
Lovely selection of summer clothes - perhaps a little expensive however they last for years and tend not to go out of fashion. Really nice friendly staff.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 16/17 The Old Market Shopping Centre, HR4 9HT, Hereford, Herefordshire, United Kingdom
- 01432 265404
4.7
Excellent
121 reviews
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Great communication
Great communication and my order arrived on time and was simple to collect
19 June 2026
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
First class service
Nia was so helpful, with such an affable manner and sense of humour. When I asked her for an honest opinion on my choices, she said she had been told she had an honest face... and indeed she has. Left the store buying more than I intended, but very happy
1 June 2026
Unprompted review
Reply from FatFace - HEREFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
I love Hereford store so much
I love Hereford store so much. Always clean and tidy. There isn't many weeks I walk past with out buying some. Last purchase was a lush green top.
Keep up the good work
31 May 2026
Reply from FatFace - HEREFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Lovely summer clothes
Lovely selection of summer clothes - perhaps a little expensive however they last for years and tend not to go out of fashion. Really nice friendly staff.
22 May 2026
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fabulous customer service and styling advice
The two ladies working in the Hereford store on 19th May 2026 were super friendly and gave me some great styling advice to coordinate the bree cardigan with a skirt bought in a different shop.
The advice and compliments they gave me made my day, and I’m delighted with my new outfit.
19 May 2026
Unprompted review
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly helpful staff
Friendly helpful staff who left me to browse without pushing until I was ready to purchase. Roomy changing facilities and great service.
28 April 2026
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I have always love shopping at fatface…
I have always love shopping at fatface when my children where little it was fantastic.
Dress I’ve bought for a recent holiday are all excellent value for money &. Fat face sale is our go too everytime
25 April 2026
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fatface is an easy to navigate website
Fatface is an easy to navigate website, detailing Product sizes, Colours and Prices. Delivery is very quick would recommend.
24 April 2026
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly and helpful staff
2 April 2026
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy ordering process and free pick-up…
Easy ordering process and free pick-up from store.
26 January 2026
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very quick despatch and delivery
Very quick despatch and delivery. Even t hough I had to change the items as not suitable, the service was very good and refund was very prompt. Many thanks.
6 January 2026
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fast and easy
I ordered a couple of T shirsts and was given a date to collect them from the shop. They came a couple of days earlier which was great. Staff in the shop were friendly.
6 January 2026
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful staff as always when collecting my order
Went to collect my online order from the Hereford store. Staff friendly and helpful as they always are in there and my items from the sale are all quality and fit well.
31 December 2025
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Still waiting for my Xmas jumper- had…
Still waiting for my Xmas jumper- had an email to say it was ready for collection at my nominated store. When I arrived they said it wasn’t there. Shortly after I received a text msg to say it was ready to be collected so I walked back to the store only to be told that it wasn’t there!! The assistant told me it might come in a week or so and didn’t really seem bothered that I had ordered it to Xmas get together.
Spoke to customer services and they were very apologetic and arranged a reorder which should arrive tomorrow
17 December 2025
Reply from FatFace - HEREFORD 2
Hi there
We’re really sorry for the problems with your order and the frustration this caused. Your feedback has been shared with our team. If you require further assistance, please do let us know.
Thank you, LE
Man Bag
The bag I ordered was delivmiered to the store I selected within 3 days(this was faster than advised at time of ordering) and there was a daily email to remind me to collect it in case I forgot. Staff in your Hereford store were most attentive.
9 December 2025
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very good experience in the Hereford…
Very good experience in the Hereford store today Nia was so helpful nothing was too much trouble , really good experience so helpful thank you Nia.
12 December 2025
Unprompted review
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service from start to collection
Ordering and delivery to store very easy. Lov in store assistant on picking up as I was little late collecting.
7 December 2025
Reply from FatFace - HEREFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
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