I love Fat Face, just love it. I have purchased a LOT of clothes from them for me as well as my husband and other family members for a number of years. The quality is great, styles suit all age groups... See more
Company replied
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I returned a jacket, bought last year but one which had strange patches on it when I washed in a cool wash. The staff were very helpful and offered a credit note.
Company replied
Very easy ordering and easy return in store, but the jeans were described as mid rise and were SO high waisted I didn’t even bother to try them on. Collected and returned within 5 mins
Company replied
What a fantastic customer experience at the Godalming store! Jessie & her team are so friendly, helpful & knowledgeable. Jessie knows the stock so well, & showed me pieces I’d not noticed and helpe... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
54/56 High Street, GU7 1DY, Godalming, Surrey, United Kingdom
- 01483 527549
4.8
Excellent
127 reviews
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I returned a jacket
I returned a jacket, bought last year but one which had strange patches on it when I washed in a cool wash. The staff were very helpful and offered a credit note.
12 May 2026
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - GODALMING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Reply from FatFace - GODALMING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Clothes and shoes lovely and the shop…
Clothes and shoes lovely and the shop staff are always very helpful.
5 May 2026
Reply from FatFace - GODALMING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I Love Fat Face
I love Fat Face, just love it. I have purchased a LOT of clothes from them for me as well as my husband and other family members for a number of years. The quality is great, styles suit all age groups and they still have a store in my local smallish town, which is a huge bonus. Great to still be able to see clothes ‘in the flesh’ and try them on before buying, in the old-fashioned way! So easy to collect purchases or drop off returns when bought online too. The staff are immensely helpful without being too pushy.
5 May 2026
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service plus efficient…
Great customer service plus efficient returns process.
1 May 2026
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I love shopping in Godalming fatface…
I love shopping in Godalming fatface store. The shop is cool and airy with lovely staff. Theres lots of room in the changing rooms and good lighting.
Theres always a great range of clothes and the quality is super.
8 April 2026
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely clothing
Bought some lovely winter jumpers and long sleeved t-shirts. Great quality, stylish. Had many compliments. Recommend.
29 December 2025
Reply from FatFace - GODALMING
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Easy ordering and lovely staff in…
Easy ordering and lovely staff in Godalming on collection.
23 December 2025
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good service
This is a present so I can't vouch for its satisfaction but delivery to the store was quick. Shirts rolled up for less packaging which is good.
10 December 2025
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - GODALMING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Ordered online picked up from store no…
Ordered online picked up from store no problem arrived in store on time kept me posted with emails
6 November 2025
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good experience
Easy to use website. Click and collect worked well. Friendly helpful staff on site.
14 October 2025
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great denim and knickers - wash beautifully and last for ages!
Easy online and helpful, friendly in store service.
I bought the dungarees (baggy, easy to wear soft denim and deceptively feminine,) which are a great price and my usual purchase of three for the price of two knickers. I have not bought any other knickers but Fatface for years. They are long life keepers - so pretty, great colours and patterns and sad though I may be, I enjoy choosing them to match my outfits even though they go unseen (which is sad, on so many levels!)
20 October 2025
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
exceptionally helpful staff
I tried to buy a pair of jeans in store and wanted to pay with a one for all voucher but it would work. The staff in the Godalming store tried everything possible to help me - they couldn't have done any more. In the end I ordered jeans and a top on line and had them delivered to godalming store. Staff were so helpful with returning the top. Excellent!
13 October 2025
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good friendly staff tidy shop good…
Good friendly staff tidy shop good looking clothes
27 August 2025
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Same day collection would be a bonus!
The ordering process was straightforward and the website is fast and easy to navigate. But why no same day click and collect? The item was in stock and could have been picked up without the need to go online and wait three days. As my local store has closed, I didn't want to travel without knowing availability. Otherwise, a positive experience and the member of staff I spoke to in the Godalming branch was really friendly and efficient. Thank you!
22 July 2025
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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