Ordered dress online in the sale with a voucher for my birthday. Origial price £69, sale price £47. By getting delivered to store I paid £7 in total for a beautiful, green, jersey easy to wear summer... See more
Company replied
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I ordered something online to be delivered to store. This took a week, with an email inbetween, on the promised day, to say it would be delayed by another 2 days. Other stores manage to deliver for... See more
Company replied
Had to return some slippers and get a new pair as the first pair didn’t fit. It was a super easy process with the help of Ada (I think that was her name) 13th September around lunchtime.
Company replied
Great Customer Service. A good welcome upon entering the Store and Ana was very helpful given we wanted to exchange an item. She was knowledgeable and very helpful in finding us the right size on t... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
6 Market Place, BA11 1AF, Frome, Somerset, United Kingdom
- 01373 451073
4.8
Excellent
124 reviews
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Excellent service
Excellent service, both online and in the Frome shop, easy to exchange the jeans I bought and buy a few more things from the shop, staff very helpful with good customer values. The clothing is good value for money and really nice to wear 😃
14 December 2023
Reply from FatFace - FROME
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - FROME
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - FROME
Hello Sally,
Thank you for your 5* review regarding your recent visit to our Frome store.
It is great to read such positive comments regarding our lovely store crew.
Have a lovely day! LB
It's lovely to look round the store…
It's lovely to look round the store without being costed by the staff. Always very friendly.
2 November 2023
Reply from FatFace - FROME
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Always a positive experience
I’ve bought a few Fat Face items recently some on line, delivered to my local store, and some from the store. Staff are always helpful and friendly. It’s a lovely shop to visit.
1 November 2023
Reply from FatFace - FROME
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - FROME
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
A great shop
It was easy to order on-line and then simply collect the item from my nearest shop -which is in Frome - where the staff are friendly and most helpful.
23 October 2023
Reply from FatFace - FROME
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Good experience
Ordered goods and conveniently picked up at local store. Staff lovely and quick. Nice to try on garments leisurely at home to check fit and style.
18 October 2023
Reply from FatFace - FROME
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
My order came very quickly
20 October 2023
Reply from FatFace - FROME
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Jolly
Such a very helpful group of people there. Always willing to go the extra mile fir their customers.
19 October 2023
Reply from FatFace - FROME
Good Afternoon Carol,
Thank you for taking the time to leave us a review!
It is great to read such positive comments regarding our lovely store crew, I will make sure this is passed on!
I hope you enjoy the rest of your day! - JW
Always an excellent store
Always an excellent store, the staff are friendly, welcoming and professional. A lovely shopping experience thank you all.
25 October 2023
Unprompted review
Reply from FatFace - FROME
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Great products
Great products, good true fit for for me. Staff ( Frome branch) always so very friendly and helpful.
6 September 2023
Reply from FatFace - FROME
Thank you for your 5* review regarding your recent visit to our Frome store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Reply from FatFace - FROME
Hi Donna, thank you for your review! I'm glad to hear that reordering for the right size was nice and easy for you and hope that you love your new shorts. We can't wait to welcome you back! Take care, CD
Great staff service
Prompt delivery to store. Store staff in Frome were fab and dealt with a return and let me know how long I had on other items as I had one more still to try on.
10 August 2023
Reply from FatFace - FROME
Good afternoon, Elisabeth
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Frome store.
Take care, JB
Reply from FatFace - FROME
Hello Keith,
Thank you for your review.
I am pleased to hear this! Hope you like your new clothing!
Have a lovely day!
Take care - CT
It’s easy to make online purchases and complete any returns
It’s always easy to make online purchases to try at home. Any that I choose not to keep, I simply return them to our nearest FatFace store. The in-store team at Frome have been really helpful every time, no problems with the return process
2 August 2023
Reply from FatFace - FROME
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Excellent service
Customer service and Fat Face (Frome) absolutely brilliant. Could'nt be more helpful. Well done FF.
Regards
Chris
31 July 2023
Reply from FatFace - FROME
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
I love Fatface jeans they are so soft…
I love Fatface jeans they are so soft .. just brought a pair of dungarees which are so comfy!.. thank you.
The service is amazing and easy.
And the shop assistance are always ready friendly and very helpful.
21 July 2023
Reply from FatFace - FROME
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. It's great to hear such lovely feedback about our store crew, too. Take care – LB
Friendly knowledgeable staff
The staff in the shops were friendly without being pushy and they were very helpful.
2 July 2023
Reply from FatFace - FROME
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
Great quality and fit as always
8 May 2023
Reply from FatFace - FROME
Hi Sammy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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