There's so much I love about FatFace: the quality of the clothes, the style, and the colours/patterns. But, most importantly, the customer service is consistently good. The team is warm and welcoming,... See more
Company replied
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Initial order sent incorrectly. Should have been 34:12 but sent 34:10 1/2. All sorted but irritated by the girl in the local store who appeared to be working from a script and would not allow me a w... See more
Company replied
Visited the Exeter store, found some very nice clothes and had such a pleasant experience due to the absolutely lovely staff members. Eleanor on the till was so helpful and kind.
Company replied
Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at sit... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, United Kingdom
- 01392 982018
4.7
Excellent
288 reviews
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Reply from FatFace - EXETER 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
May not be available in store but good staff guide you to the website
Item was not available in store, lovely lady helped, got all the details for me purchase online, pics of product codes was just brilliant
2 June 2023
Reply from FatFace - EXETER 2
Hello Steph
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Helpful and friendly staff Lilly on the…
Helpful and friendly staff Lilly on the men’s floor went above and beyond with help in finding the sizes also ordered a shirt that wasn’t in stock too. Lilly was modelling a beautiful dress which I also purchased with the assistance of the Shannon the assistant in the ladies department.
Lovely girls selling good quality clothes making it a fun experience.
17 June 2023
Unprompted review
Reply from FatFace - EXETER 2
Hi Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Prompt online delivery and helpful return and exchange in store
Prompt delivery, quality merchandise.
1 June 2023
Reply from FatFace - EXETER 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Alot of choice and plenty of sizes
What a lovely store great staff with alot of knowledge of clothes I was buying a birthday present for our son had alot of help.
25 May 2023
Reply from FatFace - EXETER 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Although the tops I was returning…
Although the tops I was returning didn't fit. The customer service was outstanding. The assistant was so good and I will be returning soon to choose some more outfits!
27 May 2023
Reply from FatFace - EXETER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great service and quality clothes
I ordered from the sale and the items delivered to store. The process was quick and easy and I love the tops too
3 May 2023
Reply from FatFace - EXETER 2
Thank you so much for your review. We are pleased to hear of your positive experience whilst shopping with us and we look forward to seeing you soon! - RS
Helpful staff very friendly
9 May 2023
Reply from FatFace - EXETER 2
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with our service.
Have a lovely day!
Take care, SK
I haven't had my order yet and it's…
I haven't had my order yet and it's been over a week ordered it to go to store haven't heard anything
9 May 2023
Reply from FatFace - EXETER 2
Hi Maria
Thank you for taking the time to leave your review.
I have looked into this and I can see that your order was marked as 'ready to collect' on 12th May. An email was sent to you to confirm this. You have until 26th May to pick this one up.
Thank you, LE
Great but confusing
Great product, but frustrating to discover the correct sizing I required as the sizing is in European measurements only.
Plus I needed to do order on line because my choice wasn't available in store.
However my order was processed very quickly & efficiently.
I would buy again especially as I know the correct size I require.
8 May 2023
Reply from FatFace - EXETER 2
Thank you so much for your review. We are sorry for the little confusion. Of course if you need any assistance, we have a wonderful team ready to help at customerservices@fatface.com - RS
Reply from FatFace - EXETER 2
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! Your comments will be fed back to our amazing team in store - RS
I love Fat Face and shop in store…
I love Fat Face and shop in store regularly. The staff are always friendly, welcoming and helpful. Also very easy to order online and no quibble returning things that aren't suitable. Quality is always good.
4 May 2023
Reply from FatFace - EXETER 2
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! Your lovely comments will be fed back to our amazing team in store 🥰- RS
Good quality at a reasonable price
6 May 2023
Reply from FatFace - EXETER 2
Hi Christine
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very good experience
Got my order very quickly.
Very good quality.
As usual very happy with my purchase!
3 May 2023
Reply from FatFace - EXETER 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Arranged for sale items to be delivered…
Arranged for sale items to be delivered to local Fat Face shop & was advised arrival of items by 2 days of order - really efficient service
3 May 2023
Reply from FatFace - EXETER 2
Hi Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - EXETER 2
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with the service you've received.
Have a lovely day!
Take care, SK
Good communication and parcel arrived…
Good communication and parcel arrived earlier than expected. Helpful staff and quality product.
26 April 2023
Reply from FatFace - EXETER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Skirt
Bought this skirt on line and very happy I did. The fabric is soft and comfortable to wear. Perfect fit and length. It looks great on and very easy to coordinate. Very good value.
4 May 2023
Reply from FatFace - EXETER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great many thanks ⭐️⭐️⭐️⭐️⭐️
26 April 2023
Reply from FatFace - EXETER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - EXETER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
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