Really fast free delivery to store. Great product at a great price. Very knowledgeable and friendly customer service assistant.
Company replied
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See what reviewers are saying
I wanted to commend the excellent customer service in FatFace Ely -- not just for the particular occasion a couple of Saturdays ago when a member of staff (Angharad?) got a load of new necklaces out o... See more
Company replied
What I bought I love! The dress and skirt are really good quality, fit well and are comfortable. I handed over my husbands Blue Light card to he told I couldn't use it if he wasn't with me, which I... See more
Company replied
I had a great experience at the FatFace store in Ely. The shop is well-organized, with a great choice of high-quality clothes, and the friendly staff really stand out. They went above and beyond to he... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
2 Market Place, CB7 4NP, Ely, Cambridgeshire, United Kingdom
- 01353 669125
4.5
Excellent
149 reviews
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Always a great service at my local…
Always a great service at my local FatFace store. Clothes are always good quality and accurate sizing.
17 September 2026
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Hats off to FatFace
Really fast free delivery to store. Great product at a great price. Very knowledgeable and friendly customer service assistant.
17 September 2026
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
nice staff good stuff
11 September 2026
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Item not yet received
Item not yet received. Left warehouse nearly a week ago. No update.
7 September 2026
Reply from FatFace - ELY
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Fantastic staff and customer service!
I wanted to commend the excellent customer service in FatFace Ely -- not just for the particular occasion a couple of Saturdays ago when a member of staff (Angharad?) got a load of new necklaces out of the stock room for me to choose from (all they had on the shop floor were sale remnants) when I came in needing one for a wedding later that day (Thank you!!) -- but because whenever I've been in the staff seem happy, friendly, and enjoying working there. This makes it a great atmosphere for customers. And it's not a given - - know other shops where this is not at all the case, so worth writing and saying how much it is appreciated. Thank you to all there -- you make a difference!
30 August 2026
Unprompted review
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Not received my order it has been…
Not received my order it has been around 2 weeks now
29 August 2026
Reply from FatFace - ELY
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Ordered a winter coat in the sale and…
Ordered a winter coat in the sale and had it delivered to store. Quick and easy,better than waiting in for delivery, picked when I was ready.
29 August 2026
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality and friendly staff
22 August 2026
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered a rose pink t-shirt but looks…
Ordered a rose pink t-shirt but looks more orange than pink. Generally I love their t-shirts as they are very soft and super comfortable to wear. Would like a greater range of colours though. Ely store well run & friendly.
23 August 2026
Reply from FatFace - ELY
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Easy online order
Easy online order, good communication, opted for store delivery which was great.
22 August 2026
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great haul in the sale!!
Really great service on first day of sale. Shopping and trying on with baby in the pram. All staff were helpful. Lady serving at the till was friendly and chatty - a really enjoyable experience.
11 August 2026
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quality
Quality
Delivery service
I ordered 3 dresses and am as pleased as punch with all of them.
22 July 2026
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quality menswear
Quality menswear. Stylish, full range of sizes. Well laid out store. Look and feel great.
12 May 2026
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Delivers excellent, friendly service
Served by a young and charming assistant, with a smile that raises your spirits. Nothing was too much bother which was lovely. What an asset for FF.
5 July 2026
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely espadrille
I was looking for a pair of espadrilles and found the perfect pair in the sale at FatFace. They were delivered next day to my local store, and I am thrilled with them. The staff were extremely friendly, and I couldn't be happier with the service or the product.
22 June 2026
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service very friendly and polite
Nice quiet store. Selection of clothes.
Bought a pair of shorts. Good quality and fit well
8 June 2026
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
This is a great friendly store in Ely
This is a great friendly store in beautiful Ely.
The staff are always pleasant and happy to help you, advise you or make suggestions. It's a great store as I not only like the quality of their clothes I am very familiar with the sizes I need. There no problem with returns or any queries you may have.
27 April 2026
Reply from FatFace - ELY
Hello! Thanks so much for your lovely 5* review. We’re delighted to hear you enjoyed your shopping experience and can’t wait to welcome you back again soon.
LE
Good service
I placed an order on line to collect in store. The items arrived promptly and communication about the order was good. Collecting from the store was very convenient and the staff were really helpful.
24 April 2026
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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