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FatFace - CIRENCESTER Reviews 68

TrustScore 4.5 out of 5

4.5

3/5 West Market Place, GL7 2NH Cirencester, Gloucestershire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Ordered something i could not get out to buy at the time. Items arrived by delivery. Excellent quality. I had to return an item. It was done very quickly and efficiently and the refund appeared in my... See more

Company replied

Rated 4 out of 5 stars

Honestly my experience in Cirencester was mediocre. The staff were too busy gossiping about something to notice me! So involved were they in chatting that they didn’t realize I was only buying one ite... See more

Company replied

Rated 5 out of 5 stars

lovely items! I love the florals & lilac's around at the moment & staff at Cirencester shop are great & super helpful, I need a bit of extra help because of a disability but I still want to dress nice... See more

Company replied

Rated 4 out of 5 stars

My buying experience with Fat Face was very good. Courier delivered goods to unknown address which meant I had to spend a lot of time trying to find my parcel. In the end, Fat Face were right at the... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 3/5 West Market Place, GL7 2NH, Cirencester, Gloucestershire, United Kingdom

  • 01285 658273

4.5

Excellent

TrustScore 4.5 out of 5

68 reviews

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Rated 5 out of 5 stars

Good quality clothes

Good quality clothes, excellent design, reasonable prices

12 August 2022
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Reply from FatFace - CIRENCESTER

Good Afternoon Susan
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Good service

Always find FatFace staff very helpful and friendly. In this instance had an online purchase to return all very straightforward..

7 March 2022
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Reply from FatFace - CIRENCESTER

Good morning, thank you for taking the time to leave us a 5* review. It’s great to hear that you’re so happy with the shopping service you received in store and online. Have a great day, LM

Rated 5 out of 5 stars

Love the clothes

Love the clothes, great value and good quality. Thanks

28 February 2022
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Reply from FatFace - CIRENCESTER

Hi Alison,

Thank you for your review.

I'm really happy that you are loving all of your new clothes. We hope that you continue to have great experiences with us.

Have a great day!

JH

Rated 5 out of 5 stars

Fab location, lovely staff

Always a pleasant and friendly customer service with a lovely atmosphere. There is always a good turnaround of stock which is great for a smaller venue.

Fab!

29 January 2022
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Reply from FatFace - CIRENCESTER

Hi Karen,

Thank you for your 5* review.

I am so glad to hear that you are happy with the experience and service you received in store. We hope you enjoy your new purchase.

Have a great day!

Thanks again, JH

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